Tried to update my 14 month old iphone 5 with ios 8 all i have now is a picture of a USB lead leading to a symbol of itunes and nothing for twenty four hours

tried to update my 14 months old iphone 5 with update ios 8 pressed to start and all ive got is a symbol of the iTunes pic and a USB lead pointing towards it and nothing else for twenty four hours

You are in recovery mode. Restore it through iTunes on your computer.

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Good day I need the solution to the problem presented my iphone with ios upgrade from 7 to access any app, I get a message that says "log on to itunes to receive notifications"

Good day I need the solution to the problem presented my iphone with ios upgrade from 7 to access any app, I get a message that says "log on to itunes to receive notifications"

After the iOS 7.0.2 update words with friends is not working for me either. When I attempt to open the app it just closes itself after a few seconds of being open. This happens every time I attempt to open it.

TS1398 Hi since I have updated my IPad 3 which is about 4 months old to 6.0.1 I have now had it dropping my wifi if I connect to iTunes or anything on the net it's only been since I have updated everything else in my house works fine also my iPhone 4S he

Can any one help since I have updated my iPad 3 and iPhone 4S I know suffer with it loosing wifi and dropping only since I went to 6.0.1 I now find my self with two things that never now connect for more than a few minutes then I spend the next 10 trying to get it to connect
i was a lover of apple products and I was just about to get the iPhone 5 now I think I will go android or windows very disappointed in apple and there updates now left with to rather exspensive things that don't work

You need to update iTunes to 11.1 on your PC

Trying to use old Iphone with IOS 3.1.3 as Ipod

My kids are trying to use an old Iphone Gen 1 as a Ipod. We have successfully loaded music, but now of course they want games. All games need a newer version of IOS. Can I upgrade somehow? Itunes says the IOS is up to date with no opportunity to upgrade.
My kids will thank you!!!

Well they are apps and games in the app store which are supported with the iPhone 3G or iOS 3.1.3. Old games of course. BTW remove the sim so your kids cannot make phone calls and send SMS.

TS3694 Hi, just tried to do the latest update for my iPhone. Unfortunately, all I have now is a screen telling me to connect to iTunes. I've done that but iTunes won't recognize my device. Can you advise me on what I should do to fix the problem?

Hi, any suggestions as to how I can fix the problem on my iPhone?

Hello, ClareOlys.
Thank you for visiting Apple Support Communities.
I would first make sure all updates have been processed for the computer and iTunes. You may need to place the device in recovery mode before iTunes will recognize the device. Here is the article that explains that process.
If you can't update or restore your iOS device
http://support.apple.com/kb/ht1808
If the device is still not recognized by iTunes, see the steps in the two articles below.
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
iOS: Device not recognized in iTunes for Mac OS X
http://support.apple.com/kb/ts1591
Cheers,
Jason H.

The voice of everyone i speak to on my 2 month old iphone 4s sounds like a robot, the voice of everyone i speak to on my 2 month old iphone 4s sounds like a robot

The voice of everyone i speak to on my 2 month old iphone 4s sounds like a robot,do i need a new phone.

Try a reset... press the home and sleep/lock buttons until you see the Apple logo, ignoring the slider. Takes about 5-15 secs of button holding and you won't lose any data or settings.

HELP!! Black screen on my MacBook Pro after leaving open and on for over 8 hours.

Hi everyone,
This is the first time I'm using the discussion board as I haven't had any problems with my MacBook Pro since I bought it in November 2010. However, yesterday, I left my laptop on and open for over 8 hours without realising. When I came back to my laptop it had a black screen that just wouldn't go away. I pressed all the buttons on my keypad to wake it up but this didn't work. The caps lock key lights up when pressed and the volume button makes the clicky noise when turned up and down but the screen is still black. I have tried turning the laptop on/off using the power button several times. When it starts up it makes the usual sounds and I can hear that it is on but the screen is still black.
I do not use my laptop for anything complicated. I really only use it to browse the web. I hope someone can help me. I have tried to make an appointment with the Genius Bar but there are no available appointments at my local one. I'm not a mac expert and don't understand technical words so please speak in layman terms otherwise I won't understand. Any help would be greatly appreciated. Many thanks

If you've a 15" version, maybe...
Mid-2010 15" MacBook Pros - the bad NVIDIA GPU
If you're having frequent kernel panics with your 15" mid-2010, or intermittent screen problems, the problem is, more than likely, the faulty NVIDIA GPU found in a number of those machines.
Here's just a sample of a kernel panic log that points to the faulty NVIDIA card:
Kernel Extensions in backtrace (with dependencies):
         com.apple.GeForce(6.4.0)@0x82ac4000->0x82b7afff
            dependency: com.apple.NVDAResman(6.4.0)@0x834a0000
            dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x82fd3000
            dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x7a802000
            dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x8301b000
         com.apple.nvidia.nv50hal(6.4.0)@0x83c05000->0x84019fff
            dependency: com.apple.NVDAResman(6.4.0)@0x834a0000
         com.apple.NVDAResman(6.4.0)@0x834a0000->0x8378dfff
            dependency: com.apple.iokit.IOPCIFamily(2.6.5)@0x7a802000
            dependency: com.apple.iokit.IONDRVSupport(2.2.1)@0x82fd3000
            dependency: com.apple.iokit.IOGraphicsFamily(2.2.1)@0x8301b000
Here's the "official" Apple take on the issue - but the very real kernel panics need not be preceded by 'Intermittent black screen or loss of video'... in fact, you might not experience any video problems at all. Although video problems can certainly be a portent of things to come…
So what can you do? Print out a copy of your kernel panic and a copy of the Knowledge Base article and take them, along with your machine, to your local Apple Store or an Apple Authorized Service Provider. They should be more than willing to install a new logic board at no cost. I have no idea why this faulty GPU is making the headline here on the MacBook Pro forum so often now - could it be because Mountain Lion is just bringing the issue to a head more readily? I don't know - I only know that we're seeing more and more of these kernel panics of late.
Good luck,
Clinton

HT201401 my iPhone 5 randomly switched itself when somebody was calling me and now won't turn on. it had 90% battery, I've tried factory reset, connecting to iTunes and nothing works. the phone is approx 18 months old so surprise surprise out of warranty.

my iPhone 5 randomly switched itself when somebody was calling me and now won't turn on. it had 90% battery, I've tried factory reset, connecting to iTunes and nothing works. the phone is approx 18 months old so surprise surprise out of warranty.

My 5S just started doing this on Thursday: every fraction of a second or so it oscillates between connecting and disconnecting with the charger (USB or wall, doesn't matter). Since it's still under the limited warrantee, I took it to the local Mac dealer (I live in a small town w/out an Apple store) and they shipped it off. I'm waiting now for the replacement--telephonless, too!
What concerns me is that many people seem to be having this issue.
You were right to be suspicious of the Apple store employees. Once they replicated the behavior that you experienced, they should have immediatly offered to exchange your phone. Anything else, in my opinion, is unacceptable. As long as your phone is still doing it, I'd go back, ask for the manager and tell them to exchange your phone.

I have a six months old iPhone 5s, it discharges the battery in 1/2 day without extensive use, 5 trips to the Genius Bar to no avail... Frustrated.. Ready to get rid of the phone, very disappointed in apple support!!

I have a six months old iPhone 5s that I use and have to use for work purposes, I have for a approximate battery life of seven or eight hours.
I went to the Genius Bar on five occasions and did not receive substantial help. I was told that I would have some applications crashing in the background but was unable to be told which ones they were. The phone is still on the warranty, but it's Apple tells me that it is not the hardware but my usage. I compared it to some of my colleagues and none of them has a battery problem like I do. I feel like I am left with a product that is not stand up to its specifications, and as a customer being totally left alone with a smart phone that does not even last through a workday. Any suggestions how to get through to Apple with this?? I was always very impressed with Apple's customer service and care up until now, obviously. Now Im ready to jump ship...

Thought it had worked but soon found out it had not.
after further days of trying finally, solved it for me Yesterday.
turned off notifications when locked, and bingo, wow.
i have not turned off iCloud but location services are also off.
best thing to do I found was keep checking your usage, settings, general, usage, and flip down to bottom, if the standby and usage are similar there is a problem, if there is a big difference then all is ok. Just keep turning things off and on until the difference is very apparent.
something on my phone was keeping the phone alive even when turned off, and I think this was the phone repeatedly trying to update continually.
to me this is definitely down to the iOS, my wife has exactly same phone and iOS but hers doesn't have any problem and the battery lasts for days.
the guy at the Genius Bar told me to restore the phone via iTunes, not iCloud. This is because iCloud remembers the exact info from your phone and simply reinstates it when you restore, and this includes the iOS too.
when I get home from holidays that's what I'll do, or wait for iOS 8 in few weeks. But I'm so pleased I finally made it work, I was beginning to think ditch the phone and buy Samsung.
anyway anyone out there please try my final solution and let me know if it works for you?

TS1538 My 4 month old iPhone 5s stopped charging, original cable with adapter works fine on other iphones

My 4 month old iPhone 5s stopped charging, original cable with adapter works fine on other iphones.
I have tried restarting iPhone while its connected to my macbook pro and when it restarts, I see it starts charging again.
After this, when I plug phone to wall outlet, it works perfectly and charges but next day again it stops charging.

Will Apple cover this under warranty if the port is damaged due to unknown reasons as its under 1 yr warranty?
Also, I am out of USA now and would like to know if I can send it through a friend and get it checked out by Apple tech...
Never has any iPhones of all generations that I owned gave such problem.

HT5621 When I got my new iPhone and was trying to switch everything over I accidentally set up a new icloud account with one email and had one on my old iphone with another account. Does anyone know how I can merge the two accounts?

When I got my new iPhone and was trying to switch everything over I accidentally set up a new icloud account with one email and had one on my old iphone with another account. Does anyone know how I can merge the two accounts?

You cannot merge Apple IDs but you can go to Settings > iCloud and 'Delete Account'. When prompted to turn off documents and data, choose the only option which is Delete from my iPhone, but on the other prompt for Contacts, Calendars, etc you can choose 'Keep on my iPhone' Then once the Account is Deleted form the iPhone, log back in with the correct Apple ID and choose Merge when prompted. This will merge your data from this iPhone with that iCloud account effectively putting your devices on the same account.

I tried to update the software of my iphone 3gs while charging with my Macbook Pro. While the phone was restarting after installation, in the setting up my phone menu, it stops midway with a message in itunes on the laptop that there is no simcard.

I tried to update the software of my iphone 3gs while charging with my Macbook Pro. While the phone was restarting after installation, in the setting up my phone menu, it stops midway with a message in itunes on the laptop that there is no simcard.

Then put a SIM in. You cannot activate an iPhone without a compatible Sim.
If your iPhone was hacked/jailbroken the update restore the lock.

I have an iPhone with iOS 7.1.1 and am trying to update to 7.1.2, but get an error message "iTunes could not back up the iPhone becaus the backup was corrupt or not compatible with the iPhone"

I have an iPhone with iOS 7.1.1 and am trying to update to 7.1.2, but get an error message "iTunes could not back up the iPhone because the backup was corrupt or not compatible with the iPhone"

Assuming you are using the current version of iTunes (11,2,2), open iTunes, click "Preferences" under the leftmost entry on iTunes' menu, then choose "Devices".
Find the iPhone's backup there, highlight it, and choose "Delete Backup".

Trying to update my apps on the iPhone 3. When I type in user name and password, I get the message "Cannot connect to iTunes Store" How can I connect?

Trying to update my apps on the iPhone 3. When I type in user name and password, I get the message "Cannot connect to iTunes Store" How can I connect?

I have the same problem. Any suggestions?

In trying to update my iPhone 3Gs from v. 3.13, it apparently downloaded the upgrade, but got stuck during the backup. It backed up for over an hour, and now the green bar in the Backup window is now colorless and is showing no movement. Any suggestions?

In trying to update my iPhone 3Gs from v. 3.13, it apparently downloaded the upgrade, but got stuck during the backup. It backed up for over an hour, and now the green bar in the Backup window is now colorless and is showing no movement. Any suggestions?

In trying to update my iPhone 3Gs from v. 3.13, it apparently downloaded the upgrade, but got stuck during the backup. It backed up for over an hour, and now the green bar in the Backup window is now colorless and is showing no movement. Any suggestions?

Tried to update my 14 month old iphone 5 with ios 8 all i have now is a picture of a USB lead leading to a symbol of itunes and nothing for twenty four hours

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