Tried to update my iphone5 and it went straight to black screen with and arrow pointing to itunes symbol. I don't have a computer and need to use my phone ASAP.
I tried to update my iPhone 5 and it went straight to. Black screen when a power cord and an arrow pointing to itunes. I googled what to do Nd it says to plug it into itunes on your computer but I no longer own a computer. I HAVE to have my phone for work and am not happy In the least with the help I've revived from Apple. I need help ASAP.
There is nothing that you can do except do what the phone is asking you to do and plug it into a computer to update it with iTunes.
I think Apple would have given you the same response too because there is nothing else that you can do - there is no other way to update the phone except by plugging it into a computer and using iTunes.
There is nothing we can do if you don't like the answers you are getting, but there is nothing else to do and it is hardly Apple's fault if you don't own a computer any longer. Unfortunely you need a computer for this, so there is really no work aounrd.
Similar Messages
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A USB plug picture is on my screen with an arrow pointing to ITunes. When I connect the Ipod to my computer, it is locked and is asking for
a security code. I do not know the security code.Place the iPod in recovery mode and then restore it via iTunes. For recovery mode see:
iPhone and iPod touch: Unable to update or restore -
My Iphone5C shows plug and arrow pointing to Itunes symbol but when i plug into computer it says device not recognized
That screen is telling you the iPhone has gone into recovery mode, and you need to use the recovery mode instructions in http://support.apple.com/kb/HT1808 to attach to a computer running iTunes. Summary of instructions:
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hi...i'm still using the old iphone 3G...my phone is no longer charging...when i tried to charge it, what i see on the screen is the usb cord with the arrow pointing the itunes logo...can someone help me?
It sounds like your phone is in recovery mode, which means it needs to be restored through iTunes on your computer in order to get out of it.
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How do I fix my Ipad, tried to update it, now its stuck on a screen with a cable pointing towards itunes and asking me to restore, but i cant, it tells me that restore was interrupted because of a corrupted file.
If you want to manually download the update go here.
http://osxdaily.com/2013/01/28/ios-6-1-released-download/
If you want to try recovery mode which is what Apple recommends if you are unable to update or restore your iPd, go here.
http://support.apple.com/kb/ht4097 -
I am going to sell my second generation ipod touch, so i resetted it to factory defaults. It said it would take up to an hour, and i patiently waited. But when the black and white loading bar completed, the ipod went to the black screen with an apple logo on it. Sounds about right, right? But now, there is a processing circle on top of the logo, but the circle spins once, and stops at about halfway to the bottom. It just stays there, and about every half to one hour it becomes a white screen and starts all over again. (not the loading bar part, just the circle). I've tried holding the power and the home button, and it works, but it just goes back to the circle screen with the apple logo. HELP PLEASE?
Try:
- iOS: Not responding or does not turn on
- If not successful and you can't fully turn the iPod fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order. -
Hi, I bought an iPod 2 and I jailbreaked it before. I tried to download the iOS 5.0.1 from the Settings icon on my iPad 2 but then my iPad wouldn't turn on anymore and it kept on showing a screen with an arrow pointing to an iTunes symbol. I later learned that this was the recovery screen so I tried to put it out of the recovery mode by pressing the home button and power button simultaneously, but the screen kept on returning back to the recovery screen. I could not restore the iPad 2 on iTunes either, so I downloaded Tiny Umbrella 5.10.01 and tried to save the shsh. However, under the recovering devices section on the left side, my iPad did not appear and I only got a device titled ?18092..... I tried to save the shsh of this ?18902... anyways but this did not work. So, I clicked on the device and pressed the exit recovery but then my iPad2 screen went black with a white apple logo in the middle. This logo keeps on dimming and disappearing and even when I plug my iPad 2 to the computer, neither my iTunes nor the Tiny Umbrella notice it. I need urgent help!
eddiekero wrote:
Hi, I bought an iPod 2 and I jailbreaked it before. I tried to download the iOS 5.0.1 from the Settings icon on my iPad 2 but then my iPad wouldn't turn on anymore and it kept on showing a screen with an arrow pointing to an iTunes symbol. I later learned that this was the recovery screen so I tried to put it out of the recovery mode by pressing the home button and power button simultaneously, but the screen kept on returning back to the recovery screen. I could not restore the iPad 2 on iTunes either, so I downloaded Tiny Umbrella 5.10.01 and tried to save the shsh. However, under the recovering devices section on the left side, my iPad did not appear and I only got a device titled ?18092..... I tried to save the shsh of this ?18902... anyways but this did not work. So, I clicked on the device and pressed the exit recovery but then my iPad2 screen went black with a white apple logo in the middle. This logo keeps on dimming and disappearing and even when I plug my iPad 2 to the computer, neither my iTunes nor the Tiny Umbrella notice it. I need urgent help!
At this point only a restore will fix your issue. -
I was attempting to update iphone 4s today, laptop went flat during the last stages. The iphone now only displays USB cord, with an arrow pointing towards iTunes emblem. iTunes will not accept/read the iphone. HELP??
If you have the latest version of iTunes you should not have to download the ipsw file separately as jalp suggests. iTunes will download it automatically.
This error (9) most often means that your antivirus or firewall (or router) is blocking access to Apple's servers. In rare instances it can also mean that the phone was hacked (or "jailbroken") to unlock it. If this is the case you must do a DFU restore, not Recovery Mode, as follows:
Reboot your computer
Disable your antivirus and firewall. If you has Kaspersky you may actually have to uninstall it, as it can never be turned completely off.
Connect the USB cable to a USB port directly on your computer, not to a hub. DO NOT connect the other end to the phone
Disconnect all USB devices except for mouse, keyboard and iPhone cable.
Launch iTunes
On the phone hold the HOME and SLEEP buttons at the same time for EXACTLY 10 seconds, then release the SLEEP button but continue holding the HOME button. The screen should be black. If it has an Apple logo this means you held both buttons too long. Release the HOME button and do it again.
While holding the HOME button connect the free end of the cable to the phone.
After a short while iTunes should recognize a phone in "recovery mode" (iTunes doesn't know the difference between DFU and Recovery modes, but the phone does)
Release the HOME button and don't touch the phone or the computer until the process completes or you get an error message. Ignore any displays on the phone.
If the error recurs the phone was probably messed up when it was hacked. This is not a hardware problem, or if it is, it isn't one you can fix.
You can try repeating these steps with a different computer and a different cable. If that fails also the phone is probably not repairable. -
I downloaded a software update on my iPhone. Now it's asking me to connect to iTunes, but I don't have my computer with iTunes to connect to and won't be able to for a few days. What can I do to use my phone now?
Hi,
Thank you for your reply, I did go to my general settings, but for some odd reason I don't have a restrictions setting, or a reset setting. I thought I could reset all the setting to see if it could be that, but as I said there aren't any.
My husband also has the iPad 2, and also did the software update and hasn't had any problems at all. I took both iPad's and compared the settings thinking maybe there could be a setting that could have been changed when the update was done. -
I plugged my iPhone 4 into my computer with the USB charger cable, and the screen went blank and came up with a picture of the usb cable with an arrow pointing to iTunes....Can anyone help get this fixed????
Connect your iPhone to iTunes and restore or follow the prompts.
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My iphone is no longer working I have black screen with a picture of the itunes logo and a USB cable. When I try to connect my iphone to itunes the device is not detected, can anyone help me? I desperatley need my phone back
I have had a 3GS for 2+ years. After upgrading to IOS 4 (now 4.3.5) I began having problems. In the past week, my screen went to the itunes logo and USB cable twice -- unprovoked -- just found it sitting there like that! I connected to itunes and it did restore from a backup but it is a major inconvenience. I am also searching for answers, but better back-up regularly!
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HT201263 tried the restore but it wont restore- just get the black screen with the plug into i tunes
does anyone know how to get it to restore? I have tried but it wont restore and keeps going to the black screen with the cord plug into i tunes
You can also try placing the iPod in recovery mode using one of these programs and then restore
Place the iPod in recovery mode using one of these programs:
For PC
RecBoot: Easy Way to Put iPhone into Recovery Mode
If necessary:
Download QTMLClient.dll & iTunesMobileDevice.dll for RecBoot
and
RecBoot tip
For MAC or PC
The Firmware Umbrella - TinyUmbrella -
I'm overseas and need to sync my iphone with itunes but I don't have my computer. How can I sync it to my friends computer without losing my music and data?
Why do you need to sync your iPhone with iTunes - for what purpose?
You can transfer iTunes content and photos from one computer only. When transferring iTunes content and photos from another computer, all iTunes content and photos transferred from a different computer will be erased from the iPhone first with a warning message provided beforehand indicating this will occur. -
iPh 4s plugged into computer iTunes to update. When I came back to ck on it msg said ph not found. Ph showed plugin w/arrow pointing to iTunes symbol. Turned ph off/on but same thing on screen. It is frozen. Now what?
Additional comment from Carl 37: Phone is locked up with screen showing usb cable end with arrow to iTunes logo. What can I do to regain use of phone?
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What do these symbols mean on iPhone 4 screen after updating
Charge symbol with arrow pointing to iTunes symbol?...If you do not have a computer with iTunes running on it, then make an Apple Genius appointment at your nearest Apple Store, or Authorized Apple Support center. If you do not have one of those near by, a friend with iTunes installed.
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