Tried to update, now comp/itunes wont see phone which only has cable and itunes showing

Hi, I tried to update iphone to new update, I updated itunes first but when I tried to update the phone I got unknown error (code was 1604 i think) first had phone in dock so tried again and the third time I went to try with the original cable but Itunes/my computer wont see it. the screen has a picture of the usb cable with arrow pointing to Itunes logo. I have tried the Apple help which included reset (both buttons 10 seconds) using different usb port and others from general help.
Can anyone help get the basic operating system back onto the phone please.

http://support.apple.com/kb/HT1808

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daughter's ipods.... no more updates in this household!!!!!!

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Tried to update, now comp/itunes wont see phone which only has cable and itunes showing

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