Tried to update the dinosaur iPhone 4, doesn't go past Connect to iTunes
I've got an older iPhone 4, and up until today it had iOS 4.2.1. Yikes, I know! I backed up my contacts and pictures to my computer before I did anything.
First thing I did was update iTunes since it was outdated as well. I plugged my iPhone in the usb port and did the update via iTunes. The update did its thing then gave me the option to use a backup.
At that time I had the Hello screen, wifi selection and the works. It prompted me to start like a new iPhone, restore using iCloud, or restore using iTunes. I chose iTunes because I never used iCloud before. After selecting the proper backup, iTunes says everything synced, has the current iOS as 7.1.2, and I can view how the screen looks via Apps on the top bar.
Seems like everything went smooth, yet the screen on my iPhone doesn't change. I can turn it off/on, touchscreen works when I swipe at the Hello screen, but it still says "Connect to iTunes."
If I try to manually restore backup, it says I need to go on my phone and turn off something related to Find My iPhone. That's difficult to do since I can't access it.
I'm currently trying my 2nd restore, after putting it in recovery mode, in hopes that it works this time. I haven't received any error messages, yet.
I'm curious as to if I restore it like a new iPhone, would I be able to use my current backups if it goes past the Connect to iTunes screen?
Does anyone have any suggestions on what to do, or how to get it off this dang connect to iTunes screen?
I do appreciate any help, thanks!
I solved my own problem. Hopefully this will help someone else.
I did a DFU restore, then started it up as a new phone on iTunes. Everything loaded properly, then from iTunes did a restore from backup, selected the one I wanted and it still took me to the same screen with 3 options of restore. I chose the start up as new phone from the actual phone and after all the syncing was completed, my phone is back in working order.
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C Mawle wrote:
Thanks. I have followed all the instructions as recommended and nothing has worked so it looks like the restore/update may have been interrupted - would loss of internet connection do this?
Yes it would, possibly even brick it.
Have successfully connected my ipod nano with iTunes so looks like the device driver is working.
Can I use my ipod nano USB connector to check?
It is not much help to you, since the device that you need still not recognized.
Anyway looks like I may have to swallow the loss of data. Have set-up a call for tomorrow with Apple support so will wait until after this before doing the factory restore!
Good luck, but if you expect miracle from that call good luck again. -
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Use a friend's computer or make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar
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Stedman -
I tried to update my husbands iphone 4 to ios 6 from ios 4.3.3 That is the only update that showed up on itunes as an availiable update. The download took 3 hrs and after all of that the phone is the same showing no sign of being updated. We did turn it off and back on and still nothing. Can anyone please help and tell me what I need to do to update his phone. He is unable to update or downloaded apps or anything off of itunes at this point.
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Apps are permanently tied to the AppleID that downloaded them and cannot be transferred to another. Best thing to do is delete the apps and download those you want or need under your AppleID.
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Thanks in advance for your help!Hi NWL1,
Thanks for the question. If I understand correctly, the iPhone won't update and is stuck. I would recommend that you read this article, it may be able to help you resolve or isolate the issue.
If you can't update or restore your iPhone, iPad, or iPod touch - Apple Support
Thanks for using Apple Support Communities.
Have a great day,
Mario -
i have tried to install new update on iphone 5 and now it wont turn on when i plug it in the charger it just shows i need to connect to itunes.
Given the state your device is in you have already erased your old stuff. You have an image on the screen that says, "Connect to iTunes." That's what the image means. So you will need iTunes on your computer.
Upgrading iOS
1. How to update your iPhone, iPad, or iPod Touch
2. iPhone Support
3. iPod Touch Support
4. iPad Support
a. Updating Your iOS from iOS 5 or Later
Tap Settings > General > Software Update
If an update is available there will be an active Update button. If you are current,
then you will see a gray screen with a message saying your are up to date.
b. Resolving update problems
1. iOS - Unable to update or restore
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