Tried to upgrade os4 to os7 but could not due to "find my iphone" still turned on. Could not turn off at that stage so set up as new iphone. Now icloud will only accept past id email address which i no longer have, but itunes on my phone has my correc
Tried to upgrade os4 to os7 but could not due to "find my iphone" still turned on.
Could not turn it off at that stage so set up as new iphone. Now icloud will only accept past id email address and password which i no longer have,
but itunes on my phone has my correct current id and password. I need to restore my back up from itunes, i did not use icloud.
Any help please.
I did try yesterday but did not realise at that time that itunes had correct apple id. Hopefully this is a good thing!
Thank you for your prompt reply.
I have looked at icloud.com/find numerous times and my iPad is not showing at all (see picture below). As I said I did turn off 'Find My iPhone' on my iPad and then erase all settings and data before taking it to the repair centre.
The gentleman at the repair centre said that the device won't restore because "Apple thinks that 'Find My iPhone' is still turned on" (I'm repeating what he said).
Similar Messages
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Some of my music was purchased with an old email address (old account) which is no longer valid. Since it has been a long time since we used the email address we no longer know the password. Now I can't access the music from my old account due to using a new computer. I've purchased the music and downloaded cds with the old account and need to be able to get my music.
Thank you!!➡ https://iforgot.apple.com/
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I tried creating a new apple id and typed a wrong Email address which might be someone else's,my bank acc info has also been recorded, nd now a verification Email has been sent to that wrong Email address.I want to revert it.need help pls
Apple ID security issues -
Account security issues almost always require you to speak directly to an Apple representative to securely establish your identity as the account holder. You can set it up so that Apple calls you, either immediately or at a time convenient to you.
1. Go to http://www.apple.com/support/appleid/
2. Choose Contact Support and click Contact Us
3. Choose Other Apple ID Topics and choose the appropriate topic for your issue (Security questions or password)
4. Choose, No Thanks, Continue
5. Choose the best method for you for contacting Apple -
I recently changed my email address and updated my password. However, when I connect my iPhone 4 it defaults to my old email address which is no longer valid. How do I get my phone to recognize my updated email address and how do I now change the iPhone 4 to recognize the new address? I wish to delete all reference to the old address. All help would be appreciated.
Hi.
Here is a procedure that should help.
1. Go to "Settings"
2. Go to "Mail, Contacts, Calendars"
3. Click the account you don't want anymore
4. Go to the bottom and click "Delete Account"
5. Confirm the deletion
6. Go back to "Mail, Contacts, Calendars" (if you're not there already)
7. Add your new account -
Hi How do i change my rescue email address if i no longer have access to it and forgot my security answers?
You won't be able to change the address until you can answer 2 of your questions - you will need to contact iTunes Support / Apple to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps half-way down the page that you posted from to update your rescue email address for potential future use -
HT5312 How do I change my original email address which is no longer active?
I cannot access any i apps since my original email is no longer active, how do I update my email address?
Changing the email address you use for your Apple ID -
http://support.apple.com/kb/HT5621 -
I just updated to 6.1.3 not knowing that i would ahve to completley reset my iphone because i did this while jailbroken, wanted to get rid of it anway but not when i try to set up my idevice as a new iphone via itunes it doesnt do anything i click on it and it takes me to my music and does nothing i click on the iphone thing and it takes me back o the same screen asking do i want restore or set up as new ihpone i have tried both and they do the same thing which is nothing. i even tried to reset it again by putting it in dfu mode nothing is working.... If anyone could please help ive had this iphone for awhile now its a 4s got it in feburary ive never had any problems like this Any solutions please.......
But it is I jsut can sync, back up files, or anything becuase its stuck at this screene and wont do execute when i click either of those button
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This is going around in circles I want to delete my existing (closed) address and replace it with my now only functioning address but it won't let me saying it is in use. Well not by me on this account its not
http://support.apple.com/kb/HT5621
In short, you have a problem we can't solve.
I suggest you contact Apple support and make an appointment to get help. Expect to pay for it. -
Need info on how to get serial numbers for my creative suite.
Atwittsend I would recommend uninstalling and reinstalling the installed Adobe Creative software titles. It is likely reinstalling Mac OS 10.9 will lead to damage of the licensing files. Please make sure to use the uninstallers located in the Applications/Utilities/Adobe Installers folder.
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This morning, i downloaded about 16 songs to put on my ipod, and i manually dragged them over to my ipod to sync that way (like i always do because the music on my ipod came from a different computer which I no longer have) and on my way to work, i realized my ipod says "no content" under Music. However, when I plug my ipod into itunes and click on the music tab under my ipod name, all of my music is there. What happened and how do i get that music back on my ipod? I need help asap.
You had a glitch and the music files got corrupted. I know of no way to uncorrupt them.
You can try using a computer app like iFunbox
http://dl.i-funbox.com/
to see if yo can get them from the iPod in a usable file.
Otherwise you will have to re import them to your computer and sync
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store -
I have attempted to upgrade os4 to os7. At the end, it threw an error that i had to turn off "Find my iphone" on my phone, which seems to be impossible at that stage as i could not access beyond the upgrade screen.
I thin chose to set up as new iphone, but icloud has taken an old expired email address for which i do not know the password. icloud will not recognise my current itunes email and password, so i now have os7 but am unable to restore from my itunes back up.
Desperately need help please... Any help appreciated
ThankyouIf you don't know your password, don't know your security questions and don't have a rescue address or don't receive a reset email, you should contact AppleCare who will initially try to assist you with a reset email or if unsuccessful will pass you to the security team to reset your security questions for you.
If you are in a region that doesn't have international telephone support try contacting Apple through iTunes Store Support. -
I upgraded to Maverick and since then I cannot paste an email address from my address book into the "To:" window. Why not?
You won't be able to change your rescue email address until you can answer your questions, you will have to contact Support in the country where you and your iTunes account to get the questions reset.
Contacting Apple about account security : http://support.apple.com/kb/HT5699
When they've been reset you can then use the steps on this page to update your rescue email address for potential future use : http://support.apple.com/kb/HT5620
or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570 -
Is there a way to create a custom shortcut key to paste my email address? I would like to be able to press a key combination that will paste whatever I set it to, i.e. my email address.
There are multiple ways to do similar things. One, built into the system, is to use text replacement. See:
http://www.tuaw.com/2009/12/31/mac-101-making-text-replacement-work/
There are other programs you can buy that can do the job in different ways, such as TextExpander. You could also just create a clipping file by dragging your e-mail address to somewhere like the desktop, and then you can simply drag that file to wherever you like to insert your e-mail address there. -
I have changed my email address which I sucesfully did on my laptop,however when I connect my iphone it still has my old email address and will not accept either my old or new password.Do I have to uninstall and reinstall again.Please help.Any suggestions.Regards Mark
Settings > Store > Sign out.
Sign in with the new credentials. -
I bought a used macbook pro from a friend. Software updates are available, but when I try to update, the computer asks for apple id and will only accept the former owner´s. How can I connect my macbook to my apple id?
The first thing you should do after acquiring a used computer is to erase the internal drive and install a clean copy of OS X. How you do that depends on the model. Look it up on this page to see what version was originally installed.
If the machine shipped with OS X 10.4 or 10.5, you need a boxed and shrink-wrapped retail Snow Leopard installation disc, which you can get from the Apple Store or a reputable reseller — not from eBay or anything of the kind.
If the machine shipped with OS X 10.6, you need the gray installation discs that came with it. If you don't have the discs, order replacements from Apple. A retail disc, or the gray discs from another model, will not work.
To boot from an optical disc, insert it, then reboot and hold down the C key at the startup chime. Release the key when you see the gray Apple logo on the screen.
If the machine shipped with OS X 10.7 or later, it should boot into Internet Recovery mode when you hold down the key combination option-command-R at the startup chime. Release the keys when you see a spinning globe.
Once booted from the disc or in Internet Recovery, launch Disk Utility and select the icon of the internal drive — not any of the volume icons nested beneath it. In the Partition tab, select the default options: a GUID partition table with one data volume in Mac OS Extended (Journaled) format. This operation will permanently remove all existing data on the drive, which is what you should do.
After partitioning, quit Disk Utility and run the OS X Installer. When the installation is done, the system will automatically reboot into the Setup Assistant, which will prompt you to transfer the data from another Mac, its backups, or from a Windows computer. If you have any data to transfer, this is usually the best time to do it.
You should then run Software Update and install all available system updates from Apple. If you want to upgrade to a major version of OS X newer than 10.6, buy it from the Mac App Store. Note that you can't keep an upgraded version that was installed by the previous owner. He or she can't legally transfer it to you, and without the Apple ID you won't be able to update it in Software Update or reinstall, if that becomes necessary. The same goes for any App Store products that the previous owner installed — you have to repurchase them.
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