Tried updating my iPhone to 8.3 yesterday. iPhone 5 now dead and unresponsive even if I plug into iTunes. Help!
Yesterday I tried upgrading my iPhone 5 to 8.3. Phone told me not enough storage so deleted some stuff and proceeded. It then had a circle going round and round and wouldn't do the upgrade. I had to restart my phone a couple of times but it seemed ok. This morning went out with it 100% charged. Noticed it wasn't getting any phone signal so attempted a restart. Since then all i get is the apple logo on a black screen for a few seconds then it goes and nothing else happens.
I have tried leaving the phone in. Tried turning the volume switch on and off then restarting. Tried plugging it in to computer to do a recovery from iTunes but it's not showing on iTunes (which is up to date). Does this mean it's completely dead? It's infuriating as I'm a month away from a free upgrade from O2!!!
Any ideas gratefully received.
what you do is you put your phone into DFU mode, you do this by powering off your phone and then, hold home and sleep button, the apple logo will come up after it goes away let go of sleep button and hold home until it says connect to iTunes. This should work, it will give you the option to restore or back up your phone.
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My iphone is stuck in restore mode and wont stay on while plugged into itunes
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Hello, Tom.
Thank you for visiting Apple Support Communities.
I would recommend processing the steps in the article below.
If you can't update or restore your iOS device
http://support.apple.com/kb/HT1808
Cheers,
Jason H. -
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To use itunes to update your iphone you should first ensure you have the most recent iTunes version. Once this version is downloaded to your computer, you will then need to check to see that all anti-spyware programs are uninstalled from a Windows OS you may be using. If you are using a Windows OS that is likely why the itunes crashed (or missing an itunes update) Windows antispyware will stop the download of the necessary file to do the updates to your apple device.
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Please help. Need my phone in working condition ASAP
Try the "Update your device using iTunes" at the bottom of the HT4623 article you attached.
If that doesn't work, you will need to place your iPhone in recovery mode as described here:
UPDATED BY AUTHOR:
iOS: Unable to update or restore -
tried updating to ios 6 on iphone 4 has completely shut my phone off tells me i have to plug into itunes and restore to factory settings but will not let me do this?? need help???
Interceptor94 wrote:
What should I do short of restoring my phone to factory settings?
Nothing. The message means you MUST restore your phone to factory settings. There's no way around this . Your phone is in recovery mode. That's the only way to get it out. -
I'm having trouble updating software for my iphone 4s from 5.0.1 to 5.1 but each time i plug into itunes to download it says network connection cannot be established and the phone just says an error has occured. What can i do?
If you don't have iOS 5, plug your iPhone into your computer, select it in iTunes, and in the Summary, click Check for Update.
If you do have iOS 5, it has onboard updates so you don't have to plug it in, just go to Settings, click General, click Software Update and you will be presented with iOS 5.1 which came out a few hours ago. Both my iPhone 3GS and iPad are already updated to iOS 5.1 now. -
I tried to download IOS 7.0.3 to my iphone 4 and a screen popped up that shows a cord with an arrow to itunes. i connected it to itunes and a little screen popped up with my phone on it. The only option on their for me to click was cancel or reset. I decided to reset it and when it said it was finished a screen popped up on my computer that said that something was preventing the download from happening. I did this 3 times. Nothing has worked.I unplugged it and held the lock and home button together and an apple came up, so i did it again and it told me to plug into itunes again. Its been like this since yesterday so please help me.
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IPhone is stuck on plug into iTunes screen
I plugged in my phone to iTunes last night so that I could update it over night, but when I got up this morning it was on the plug into itunes screen. My phone has been stuck of the plug iTunes screen for a couple hours now. I tried turning it off and back on again, but every time i do that it returns back to the "plug into itunes" screen. I have tried plugging it into iTunes atleast 10 times, and nothing happens on itunes. It doesn't show that there is a device being connected. I don't want to lose all my data because I haven't backed it up yet... If any has any way of fixing this please let me know, I really need it to work. Thanks.
OK so I went to the Apple store and he managed to restart my iPhone by putting it into "recovery mode". I just Googled how to do this as I wasn't there when he did it..
Disconnect the USB cable from your iPhone, but leave the other side connected to your Mac or PC
Launch iTunes
Press and hold down the Home and Sleep/Power button on the top of the iPhone to turn off the iPhone
Press and continue to hold the Home Button while you reconnect the USB cable to your iPhone, this will cause the iPhone to turn on
Continue to hold the Home button until an alert message in iTunes informing you that an iPhone in recovery mode has been detected, like the screenshot below:
Your iPhone is now in recovery mode. If you have not launched iTunes, you will see the familiar screen of the USB cable pointing at the iTunes logo signaling to connect the iPhone to iTunes to start recovery.
Once you’re in recovery mode, you can either restore the iPhone or adjust the firmware as necessary.
After restoring or upgrading firmware, your iPhone will automatically reboot and exit recovery mode on it’s own.
It seems you will also need a wifi connection to complete the recovery mode.
TIP: If you have backed up your iPhone, click the "restore from iTunes back up" (last option) so when you plug it back in, it will restore from your back up instead of restoreing it to the original factory setttings.
NOTE: The above was really hard for me to get working so good luck! I tried a number of times and didn't get any message in iTunes but got my iPhone into what i assume is the "recovery mode". I'm still trying to get access a wi-fi connection to see if this will work but I will post another update once I can give it a go!
Good Luck! And let me know if anyone successful! -
Iphone is stuck on "Plug into ITunes screen" - I need help
The battery on my iphone died. When I recharged it the phone became stuck on the "Plug into ITunes screen" - like when first activating the IPhone. When I plug the phone into ITunes nothing happens.
Can anyone give me any suggestions or tips on how to fix this?You're responding to a post more than 2 years old. Your phone is in recovery mode. Follow these instructions:
Use iTunes to restore your iOS device to factory settings
If you can't update or restore your iPhone, iPad, or iPod touch -
I have an iPhone 5, yesterday it wasn't receiving any signal. I reset it and when it cam back on it said plug into iTunes, i did that but now it comes up with error 9006 and 39. What do i do, i have tried different wires, and different plug in holes, I've left it for the night and tired again this morning.
Error code 9006 is related to the computer's security software settings, 39 is not listed inResolve iOS update and restore errors try turning the security/anti-virus software off if you are using something like that. Then you may need to restore via the recovery mode since that is what the graphic of a USB wire connecting to iTunes means, it has already entered recovery mode...see http://support.apple.com/kb/HT1808 for instructions on recovery mode restoring.
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im trying to update to newest ios version. but during the proccess, an unknown error accured, now the device wont do anything, just shows the plug into itunes screen. the device does not show in windows or itunes. the iphone wont do anything. i tried restarting, it shuts off and back on, but only shows plug into itunes thing. any ideas?
From my experience, the only way you're gonna get a PC afflicted with this disease to work with a 5th gen nano is to roll back to an earlier version of iTunes. Those affected have been exhausted by this ongoing issue. To update or not to update? And I always say never update unless you have to, and turn off all that auto update mess!
I have two core2duo lappies running 32b vista. My workflow dictates 32b fyi. One is acer aspire running itunes v 11.1 (.0.126), 5th gen nano was originally formatted and works just fine on this machine to this day. My other is the bigger badder lenovo thinkpad and the 5th gen will NOT mount using any version of itunes past 11.0 (.1.12) Windows mounts it just fine. itunes is not having it. no shirt no shoes no service.
I have both a 4th and 5th gen nano. The 4th gen works great on both machines, I even successfully tested it with the latest version (11.1.5) before subsequent deletion on the thinkpad! Weird huh? I think my next experiment might be to restore my 5th gen w/ a Mac and theeeeen plug it into PC itunez.
I'm at a loss on the thinkpad. Scanned for intruders. Cut the Lenovo bloat. Executed system and reg maintenance. Took down msconfig to a safe mode + itunes level to attempt to resolve possible sw conflicts but to no avail. NO NO NO. Every single dang port, every time on the thinkpad. Has me feeling like others might get the same treatment by the next itunes update. :|
So in summary for me:
5th gen nano and thinkpad are a NoGo on 11.1^ last working version for me = 11.0.1
5th gen nano is working on an acer aspire 11.1.0 but no way in the world am I updating
4th gen nano is kicking 5th gen nano's @zz so what would make me want to buy a new ipod? -
Tried to upgrade my iPhone 4 to 5.1 and now it is stuck in "plug into itunes mode" but will not recover when I plug it in. It is coming up as "unkown error (1)". Is there anything I can do?
Also, is there any way to recover pictures I have not yet backed up? They should be on iTunes, but do not show up when I plug the phone in or otherwise.
Is there any hope in saving this phone or is my best bet contacting Verizon or Apple to overnight me a new one?From iPhoneWiki:
Try changing the USB port (the back one of chassis is better) and restart computer.
The installed version of iTunes may also be too old. Update iTunes.
Also put your iPhone in DFU mode when doing the above and restore. It's a software error. -
Iphone 3GS 32gb stuck on plug into itunes screen after trying to update OS
I installed itunes on my new computer. When I plugged in my iphone to sync, itunes identified my phone and offered an OS update. I followed the steps to update and began the process, shortly after there was an error message and now I my phone is paralyzed with the "plug into itunes image". I tried re-plugging the phone into itunes but it will no longer show up. Any ideas?
I had the same problem after updating...I thought that was my phone's problem, so I restored it...unfortunately, i had forgotton my password...I need that password to restore my iphone back up.
Any idea how to recover this password.... Thanks much -
my iphone 4s said it needed updating to ios7.2 and so far its displaying the itunes logo and saying plug into itunes so i tried updating with itunes and it keeps saying it has failed (3194)
Hello Amz_Bajwa,
Thanks for using Apple Support Communities.
For more information on this, take a look at:
iTunes: Specific update-and-restore error messages and advanced troubleshooting
http://support.apple.com/kb/TS3694#error3194
Unable to contact the iOS software update server gs.apple.com
Error 1004, 1013, 1638, 3014, 3194: These errors may be the result of the connection to gs.apple.com being redirected or blocked. Follow these steps to resolve these errors:
Install the latest version of iTunes.
Check security software and ensure that communication to gs.apple.com is allowed. Follow these stepsfor assistance with security software.
Check the hosts file. The restore will fail if there is an active entry to redirect gs.apple.com. Follow theadvanced iTunes Store troubleshooting steps to edit the hosts file or revert to a default hosts file. See "Blocked by configuration: (Mac OS X/Windows) > Rebuild network information."
Try to restore from another known-good computer and network.
If the errors persist on another computer, the device may need service.
Best of luck,
Mario -
BF tried to update to ios6 on iphone 4 but crashed half way through saying it needed to plugged into iTunes and then restored so after it was 'restoring' he had an error message come up say to couldn't be restored....what should be do next as the phone is in a complete non working condition
Spent hours trying everything suggested and finally this morning hit on a solution. iTunes must be run as an administrator. Even though you are logged into your PC as an administrator, using the iTunes shortcut does not make you an administrator in iTunes. I found this out by using the diagnostics in iTunes and reading through the results report.
I am using Windows 7, so I clicked the start button and right clicked on iTunes and selected "Run as an adimistrator". The first restore attempt got the 4013 error. I then did the DFU thing, hold power and home buttons for 10 seconds, release power and continue holding home for 10 more seconds.
iTunes gave me the restore message and I clicked it. I clicked the restore iPhone button and it started. The drivers loaded a couple of times. I got the apple logo with the progress bar and this time instead of disappearing, it started to fill in.
End result, a successful restore to factory settings and a happy 14 year old.
Hope this helps others.
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