Tried updating now phone is dead

Just installed the Desktop Manager on my Vista PC and backed up all the data, etc, then got a notification that an update was available. I've been having issues where if I press the 'j' key it types 'jk', same with the 'k' key and if I use the bottom left CAPS button I get 'J'.  Thought an update might fix it. Halfway through something popped up on my BB screen but didn't catch what it said, now my phone won't switch on. No flashing lights, white screen or anything. My only thought is that it could have drained the battery so I've popped it on charge but not holding out much hope. Laptop connected to power supply.
It's a Curve 9300 sim free but I use the 3 network.
Please help! I'm almost in tears because I haven't got time for this **bleep** today.
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When update you should never disturb the phone, the pop would of been nothing, the battery is being charged by the PC, so the battery wasn't drained. What has happen is that the phone was disturbed while loadindg the software and now has No software on it at all, visist Crackberry web site and in the search box type, how to re-install software to a nuked phone. You will get a step by step walk through on how to do it.
Craig Ashcroft Elite UK
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