Trigger an Incident by non SAP Software

Hi All,
I am trying to find a way to push information from an external system into SAP CRM7 to create an Incident from the data without human Intervention. So is there an Interface, Gateway or something else another system can use to achieve this?
And is there a way to extract the information again from the CRM system without exporting it manually?
Regards
Niccolo

Hi,
You have to check all the mandatory fields are filled or not.If not then the log will be created.
You have to ensure that whether the accounting document is generated or not.If not release it through the T.Code VFX3.
Ensure correct entries are maintained for customer which is used in this billing document.Revenue account is coorectly maintained.So that G/L will be determined correctly.Master data for material is also correctly maintained or not.We have to check this one also.
And finally ensure that the header details are corectly transfered to VBRK and item details to VBRP tables.
Check the document flow.Ensure every thing is perfect then we can proceed further.
Regards,
Krishna.

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    E101CRMXIF_PRODUCT_I     BASE_QTY_UNIT
    E101CRMXIF_PRODUCT_I     BASE_QTY_UNIT_ISO
    E101CRMXIF_SCHEDLIN_I     ORDER_QTY
    Thanks a ton in advance .
    Vijay

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