TRIPLE PLAY package help

BEST TRIPLE PLAY
i have the fios TRIPLE PLAY hd with showtime & hbo free for 90 days I was also to get the movie package free 60 day to try out but i not get that Verizon FiOS is currently providing total movie package (showtime already have Starz don't have HBO already have Cinemax don't have. for 60 days free trail for existing customers. other then this issue fios is heaven!!!!!!!

Is there something you were told you have and you are not recieving? If this is the case then please send me your acct tele# in a private message and I can have a look to see what was put on your TV account.
Joe D
Verizon Telecom
Fiber Solution Center
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Double Play Package (TV and Internet) vs Triple Play Package (Voice)

I am trying to find a written detail of EVERYTHING that comes with the Premier Double Play package so that I can compare my billing to my previous statements. There is not anything online or anywhere in my paperwork or emails that I can find, that gives an itemization of EVERYTHING included. I recently changed from Premier Triple Play to Premier Double Play and my new bill has a lot of charges that did not exist when I had Voice, and that have nothing to do with that service. I did not request that anything be upgraded with my TV or Internet, but only to drop the Voice because we do not use a land line in this house at all.If such a detailed explanation DOES exist and I am overlooking it somewhere, would you please point me to where I will find it? All I can find is an overview of what you get with this package, but not itemized for each that would normally have been in my Triple Play package. Quite honestly, if these additional charges are correct, then what I am paying for these two services as a Bundle, is incredibly high, and we are looking at other options including U-verse. Thank you, J P K

No one from Comcast answered this guy. Can someone speak to this? I can't even see the Double Play page. I get a "Whoops" error. What kind of INTERNET PROVIDER has a broken webpage? I'm seriously getting frustrated with your site Comcast.

Returned check charge for 2 out of 3 in triple play?

I have triple play (phone, cable and internet) conveniently lumped into a single package. For some reason, when I went to pay my account, the transaction "bounced" causing a fee to be applied to each of the following items: phone and cable. In addition, a returned check fee was initiated. This seems odd to me because I didn't write a check. Secondly, I would assume the fee would be overall (to the entire bundle) rather than processed against two of three packages. In other words, 10 dollar returned check fee to phone and 10 dollar returned check fee to cable. Obviously, Verizon wants to make as much money as they can. However, this seems like double dipping especially when they promote the heck out of triple play package. In other words, I wouldn't even see two fee's if I didn't have Phone service. I kept phone service just to make them happy. I don't use it! Now, i'm tempted to cancel my phone service alltogether to prevent this from happening. Anyway, I just wanted to know if this was a mistake or not on their part. Any help appreciated!

Hi ewest413,
Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please visit our Support page for a variety of ways to contact Verizon, including “Ask Verizon,” our virtual chat agent, and customer support phone numbers.

Help. Can someone tell me the taxes on their triple bundle package in NYC

Can someone with a bundle package fios tv, interenet and phone, the ~$94.99 plan tell me what the taxes are? Basically what is the total cost of the bill per month is in NYC and if it is the same amount every month and if not how much it fluctuates. I have looked everywhere and can't find the answer and Verizon can't tell me the number.
Thanks

OK. Finally found the answer. Thanks for all those that responded.
Actually was able to get the triple play fios (20mps for internet), fios tv and phone for $84.99 (there was an additional discount of $10 if you order via phone). After all applicable taxes the final bill comes to ~$102/month. Free standard HD top box. Hope this helps for others out there in NYC. I assume if you were to go with the 94.99 the final bill would be ~$10 more.

Help !!! Trying to use a USB Backpack triple play burner

I am trying to connect a Microsolutions backpack triple play cd-rewriter to my G4 500 mac running 10.4.2 OS. I downloaded the most current version of PatchBurn to create drivers for this drive. The drive is not showing up in the PatchBurn list of attached drives. I've tried everything. I did notice that the old USB CD burner is still showing in the preferences folder of ITunes 6.01 as being my Burner. Any ideas would be helpful.

This Backpack drive was connecting at the USB port. Finally gave up on this drive and brought a Acom data Firewire CD burner from my work. This drive was attached to a G5 running Mac 10.3.9 and burning fine. I hooked up the drive to my G4 and even though Itunes 6.0.1 is recogizing this under the Burning tab as being a recognized burner it still will not burn anything to CD. When I select a songlist and click the burn button, the dialog displays "Disk burner or Software not found. This is the case trying to burn audio, data, mp3. Nothing. This G4 has a factory installed DVD CD Ram disk. If I was going to purchase a drive to install to give me burning capability, what Brand does Apple support? This is the kind of problems with compatibility that really hurts Apple.
Also, I checked the system profiler to verify that the firewire drive is being recognized and it is.
Thanks,
Mark

Nothing but trouble since signing up for triple play

I should have known from the moment I tried to register for a triple play service online that something was fishy. While trying to register, I could get almost to the end but it would not process. I called for support, who walked through the process with me and again it would not go through. No problem he said, I will honor the online price (which I am still trying to get settled 30 plus days later). As soon as I recieved my first bill for the tripl play bundle I registerd for, I knew it was wrong. I was charged 175.25 for an $89.99 package. If that wasn't bad enough, I was charged for a phone number I didn't have. After a month of trying to seek assistance from a variety of departments which, at one point included waking up to no service at all virtually nothing has been resolved even though several supervisors have assured me it would be resolved on the next bill. After an extrodinary number of "hours" of phone calls trying to get nothing more than what I originally ordered I was directed to set up a new MyVerizon account to access the phone number I was suppossed to have all along. Now all that seemed reasonable until I had to also choose a new primary email (now that I've already notified my contacts of the original change). The straw that broke the camel's back was receiving a new bill not for the amount arranged witha supervisors assistance but rather $216... $94 more than the bundle cost. I have always attempted to be reasonable on the phone even though the frustration has reached the breaking point.
It has become obvious to me that Verizon is not interested in hving me as a new customer and that customer service only provides lip service under the quise of correcting difficulties when in reality it's just a brush off. Even the E-Center (when I fianlly got to them) told me the problem I encounted attempting the online registration happens all the time.
In this day of technology and with verizon claiming to be the "best", it seems strange to me that they can't take of basic customer service and provide a customer with what they ordered. It's also obvious that one department doesn't know what the other is doing as you get shifted around, put on hold, disconnected and hung up on which has resulted in several three-hour phone calls.
Does anyone have ayn idea of how to speak to a human being that is actually cabable of addressing and resolving a problem without making you feel like you are center ring in a three-ring circus?
I will make one more attempt and then it's Comcast... come back. And there is no way I will pay a early termination fee. For what I've been put through, asking for nothing more that the bundle I registered for, Verizon should be paying me to stay. I have reached the point where I am ready to notify the better business bureau, local media and other consumer watchdog alliance.
Help.

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
tt2

Why does double play cost more than triple play?

all I want to do is get rid of my phone service so I can stop throwing away $120 a year renting a modem. multiple reps confirmed that my package price will go up by switching from triple play to double play. I also asked what would happen if I purchased my own modem (without telephony) and was told I would be automatically downgraded to double play. I want less but to get less I have to pay more. Does anyone have any suggestions that could help?

thanks for the response. I have called and spoke with retention about 3x now. They told me I am already on a great promtional (not under contract) triple play bundle. I am okay with the price I guess but all I really want to do is purchase my own modem. I have already paid them over $240 the past 2 years which is a complete waste. The modem I want to get does not support telephony. I don't understand why I can't use a compatble modem and keep paying for the triple play and just not use the phone service.

Can't Switch to Triple Play Bundle

I am trying to upgrade to the triple play bundle, currently I have an old internet plan and an old TV plan that are not longer offered and not in any contract. The triple play bundlewith the free HD-DVR for life will be quite a bit cheaper than what I pay now and I will get more HD channels. The problem is I can't upgrade.
When I try to sign up online after entering my address and saying that I want to change my subscriptions is says "We're sorry.
We are experiencing a temporary problem and can't continue your order at this time." and tells me to call 1-800-VERIZON(but this isn't temporary it has been like this for months). I was on the phone with different people for over 2 hours today and got different stories from all of them, but none of them can tell me why I can't do it online. They also can't give me the same package that I want over the phone for the same price as online. After talking to everyone from billing to sales to tech support I was told they would forward me to someone who could help me with the website - guess what, he connected me back to the MAIN MENU. This is Extrememly poor customer service.
All I want to do is change my plan, but no one I talk to is willing to help. I almost think it is because I will be getting more by paying less that they have blocked me from doing it online.
Has anyoine else had an issue like this? Any tips on who to talk to on the phone? Should I ask to talk to a supervisor or something?

Same problem for the last 4 days after I switched my phone service. Been on the phone with so many different operators from phone to on-line but no one can't solve the problem. I just wanted to change my plan services to have a higher internet speed and prime TV but the operator on the phone quoted me a higher price than the one offered on-line. When I asked why the difference, he said I have to make the change on-line in order to get that price. And of course I get the same error message when I try on-line! Looks like contacting Cox is only my option now.

Signed up for a Triple Play Bundle. Reps can't fix billing because they no longer offer that bundle.

Hello,
I signed up for a Triple Play Bundle back towards the end of January for DSL/Phone/DirectTV. After taxes, fees, & discounts, I was quoted about $135 total, across two seperate bills. Direct TV's billing was constant from their end since day one($80); never a problem. Verizon bills me for about $100-110 each month, obviously not accounting for the bundle they signed me up for.
Customer service has not been helpful. After stating that they no longer offer that plan, they all then try to sell me a Fios bundle. Why would I agree to another contract when this one is so woefully in disaray?
I have names of every rep I spoke to & their corresponding 6 digit employee codes, as well as a couple personal emails which stopped responding a while ago.
If anyone can help with this, I would be very much appreciative.
Thank you.

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Just got comcast triple play. Original ipad sees network but will not connect.

Just got comcast triple play. Original ipad sees network but will not connect.

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
iOS 6 Wifi Problems/Fixes
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

Modem for Comcast triple play but without wifi

I need help with buying a cable modem for Comcast triple play plan in Houston, TX. I have located one model at a local Best Buy - XFINITY ARRIS Touchstone DOCSIS 3.0 Cable Modem and Wireless Router with Telephony Adapter Model: TG862G/CT at $200. However, I do not need wifi since I already have a wifi router. So, I am looking for a lower priced modem just for the internet and telephony service. It seems that the Arris TM822G (NCS) modem will do the job at a lower price, but where can I buy it from? Or any other similar modem that works well. I prefer to buy it locally so that I can easily return it if it doesn't work for me. Thanks. Paul

There have been recent posts where Comcast has refused to activate the 822 modem, claiming that the retail version is not on the approved list.

Verizon Unable to Honor Advertised Triple Play Deal

I need a phone at home for my work and decided I would sign up for a long term contract to get a deal. I went to the following website because it seemed like the most logical location.
http://fios.verizon.com/existing-customers.html
Thats where I saw this deal.
http://i62.tinypic.com/mrpsmq.jpg
I attempted to sign up online for the deal and it did not work. The deal being offerred to me when I login is 2759.76 base price for 24 months. The deal on the website for Triple Play is 1919.76 base price for 24 months plus a 400 dollar debit card. That is a difference of $1240.00 dollars over two years.
I have attempted to call the follow places for assistance
I first called 877-585-4182, Location IOWA who said online support would help me.
Then I got ahold ONLINE, spoke with Crag who said I would have to call 800VERIZON.
Then I called 1-800-VERIZON, Location Indiana who said I would have to call EANSWERs.
Then I called the ECENTER 1-866-EAN-SWER, Location Texas who said I would have to call Florida Billing.
Then I called Florida Billing Location, Arizona who said I would have to call elevated support.
Then I called (elevated support) Expert Care Sales "The Elite Team" Lisa, who said she only deals with computer support and she said use this other number for billing.
Then I called billing 855-681-1753, spoke with Felix, Location Texas who said I would have to do it online but had no idea how to put in the promo code.
I am at wits end right now. My next step is to locate the Florida GM and the CEOs number to see if they can help.

Hi Popatopia,
Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you. Please go to your profile page for the forum and look at the top of the middle column where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under "My Support Cases" you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis, as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe". Please keep all correspondence regarding your issue in the private support portal.

Triple Play Billing messed up

I am so frustrated with Verizon. After spending a total of over 3 hours on the phone with their customer support over the past 4 months, my billing issues have still yet to be resolved. The gist is this.... I don't know how it happenned, but when we got triple play, the phone was billed seperately from the TV and Internet. So when we paid the bill, it was only paying down the TV and Internet and not the Phone. So, the phone charges were racking up (we also weren't getting the triple play discount) and we had no idea what was going on. Finally they found this issue, but I haven't heard a word back from them about any resolution. I was instructed to not pay my bill until I heard back from them, and now my bill says its close to 800 bucks and nobody has reached out. Pleas please please if someone from Verizon can help me before I just throw up my hands and cancel my service. I really don't want to do that, but this has become such a headache and I am worried that it is going to start affecting my credit. If there is anyone I can talk to to get this resolved, that would be amazing. I don't expect to hear a **bleep** thing, but if I do, and this gets resolved, I will make a note here along with a heartfelt thank you.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.

TRIPLE PLAY CONTRACT EXPIRING - NOW WHAT ??

My 'old' Extreme HD triple play contract expires on March 21,2010. I 've noticed that my March bill is showing on-line and it is the same as it has been for past months. Does anyone from Verizon ever contact me to see about the contract ending? Does it take them a while to realize what's going on? What is my respnsibility here? I'm in no hurry to lose the 'old' Extreme HD and get involved with the new screwed-up bundles.
Solved!
Go to Solution.

gene1802 wrote:
I do not believe I have a 2 year price guarantee. The only information on-line for my account is that it is a 12 month contract. There is no mention anywhere of a 2 year price guarantee. So again I ask - now what? Does Verizon even keep track of this stuff? Will they contact me? As of now, I'm just paying my normal bill for March.
Look for the welcome package that was mailed to you last year, and hope you can find it. I know my plan was such that it gave an expiration date after "One Year Commitment" but also showed a two year price guarantee when I signed up. But that sure did not show up on my bill or in My Verizon online account manager. Myself and others pushed for it to be made available on My Verizon and also be displayed on the bill. Before that happened only billing knew unless you could find your first bill after the bundle agreement along with the welcome package. Then after further research I found it was pricing for two years and a one year commitment. Only way to know for sure is to find your paperwork or call and VERIFY THAT THE TWO YEAR PRICING WILL BE VALID FOR ANOTHER YEAR. EVEN IF YOU CAN'T FIND YOUR PAPERWORK FROM LAST YEAR. I am not sure when that arrangement stopped but it is worth a try to call them and get reassurance that it will be the same pricing until the second year ends. They may say fine as long as you make no changes.

Fios Triple Play phone charges

Hello!
I noticed on my latest bill from Verizon, I am being charged .75 for "direct dialed calls". I have had this triple play for a long time now and this is the first time ever that I was charged for calls. Does this sound like a mistake on my bill, or is it possible to be charged for phone calls when you have the triple play? I made these calls within my own state, and I previously have made calls within my state without being charged extra.
Solved!
Go to Solution.

Just a friendly reminder, this is a forum where users help other users. It looks like your issue may require a Verizon representative to review your account details. Please contact our customer service team via live chat or email at:
http://www.verizon.com/contactus
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

TRIPLE PLAY package help

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