Trojan.adh.2
I currently have a Macbook and discovered that my gmail account had been sending email that I hadn't sent. Norton was downloaded because Comcast provides this free with my interenet service. it detected this trojan.adh.2. Does it affect my computer? Once I've changed my password in Gmail is my account secure and is my computer safe?
See here:
Trojan.ADH.2 | Symantec
How to fix false Trojan.ADH.2 - Norton Community
This is not a Trojan. It is part of Nortan's detection package.
"If one or more files on your computer have been classified as having a Trojan.ADH.2 threat, this indicates that the files have suspicious characteristics and therefore might contain a new or unknown threat. However, given the sensitive nature of this detection technology, it may occasionally identify non-malicious, legitimate software programs that also share these behavioral characteristics. "
Uninstall Norton. If you want to run any kind of antivirus software of your mac use ClamXav. It's free and it's made for OS X platforms. Norton will flag things incorrectly and block incoming connections that do not need to be blocked.
ClamXav
Similar Messages
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Is this supposed to work?
http://forums.adobe.com/message/3844126#3844126
It's the FAQ to how to submit feature requests. Telling that it's a broken link.That is the site... Norton Internet Security pops up a warning... I did not go any further into the details, so the site's location may be what triggers Norton
Anyway... I wandered there because someone over in the Premiere Pro "old" forum could not edit AVCHD with PPro 1.5 so I posted your FAQ link... the top 2 links both worked, so... in the absence of a response by the person I was trying to help... I will presume they found a product to do the conversion
I know there have been a few other instances of ISP's being blocked because of problems with "some" accounts... I will just chalk this up to a case of a good site being caught up on a bad host
OK... I clicked the Norton "more info" link, and this is what it said
Threats found: 1
Here is a complete list: (for more information about a specific threat, click on the Threat Name below)
Threat Name:
Trojan.ADH.2
File name:
C:\NISManager\Data\ff10d7f1-86d6-407f-b6bf-bf60aefdd3fd_311481046\SetupDataMngr_Searchqu.e xe
Location:
http://download.cdn.koyotesoft.com/cdn/SearchSuite/002/SetupDataMngr_Searchqu.exe
It may be that Norton is wrong, or that the vendor is infected and does not know... either way, as I said, the top links in your FAQ both go to sites with no Norton warning -
HT5228 How to find out if your Mac has the Flashback Trojan EASY WAY!!!!
http://www.cnn.com/2012/04/06/tech/web/mac-flashback-trojan-check/index.html
Just did it works great and they also have a post on how to remove it as well.Here is an even easier way, it will remove most infections too:
I have created a user tip and malware checker/removal tool: https://discussions.apple.com/docs/DOC-3271 -
My computer has been infected by a Trojan Horse. It has taken over my Mac email account and began sending out malicious emails to everyone in my address book. I cleared out my MAC address book and began using my AOL email account. It took a few days and then my AOL email account was infected and has now been send out malicious email to all my contacts for over a month. It has also infected my iPhone--I am no longer able to send or receive emails on my iPhone. Also, once the Trojan Horse began using my AOL email it completely blocked me from using my MAC account by sending never ending popups asking for my email password to access my MAC email account, but it never accepts my pass word. The TH has also slowed down everything on my computer. It's like I am working on an old PC with dial up connection instead of the high speed digital connection that I have. The little color wheel spins constantly as I wait for sometimes over a minute for a page to pull up. If it pulls up at all. I have tried to use the 2 disks that came with my computer to completely remove everything on my computer and then reinstall all the programs, but I am not allowed to sweep my computer clean. I thought maybe my disks that came with my computer were defective so I called Apple and they sent me 2 new disks. I am not able able to clear my computer with the 2 new disks either. I have done this before successfully so it's not something new to me. I do remember when I believe my computer became infected: I had googled an unusual sewing term, and I was opening what appeared to be legitimate sites, when all of a sudden a pop up appeared that said that my computer had been infected. I immediately shut my computer off, but it was too late. I downloaded a virus program for Mac, and it has never found a virus or problem at all. I think it is part of this Trojan Horse, but I am unable to delete it from my computer. It refuses to uninstall. The Mac Trojan Horse is real and it is terrible. If anyone has any suggestions for me I would be very appreciative,
Beth
vuInstall ClamXav and run a scan with that. It should pick up any trojans.
17" 2.2GHz i7 Quad-Core MacBook Pro 8G RAM 750G HD + OCZ Vertex 3 SSD Boot HD
Got problems with your Apple iDevice-like iPhone, iPad or iPod touch? Try Troubleshooting 101 -
I ran a virus/trojan fix and this is what it said it could not repair something in the main library core or something like that. What do I do? The problem seems to be with safari?
I ran the utility disk and this is what it said.
Warning permission differ Applications/Safari drwxr-xrx they are -rwxr-xr system/livrary Cores has been modified and will not be repaired.
Permission apllication differ on System/livrary/Pr or could be -rw-r--r-- they are rwxr-xr-x Application/iTune be droxr-xr-x they are rwxr-xr-x
Then I hit fix permissions and it said this
Warning SUID file Systm/Library/Core has been modified will not be repaired
I also downloaded Bitdefender Virus Scanner and it found nothing. -
Hey guys, Im expierencing problems with itunes after the latest update yesterday(1/22) and the problem im having is when i plugged my iphone into my PC today a virus detection came up and said a trojan horse was present. I also cant open itunes at all. Im confused and dont know what to do. thanks in advance
Place the device in DFU mode (google it) and restore.
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Safari keeps crashing - do I have a trojan?
Hi
My Safari has been crashing regularly for the last few days. It generally happens soon after waking up the computer from sleep, but also happens randomly after 10-30 minutes use (approx - I'm not really sure). I have been looking at various discussions and think perhaps it might be a trojan, but I am unsure if this is the case and if so, what I can do about it. I'd be very grateful if someone had some advice about what to do, or even general advice about protecting my mac for free (I know it is less likely to be a victim of viruses/trojans etc. but think it might be wise to protect it just to prevent any risk).
Thank you so much in advance - I am really inexperienced with this stuff!
The crash report generated reads: (NB where there is a space I have deleted my name in a couple of the lines to try to protect my identity)
Process: Safari [27749]
Path: /Applications/Safari.app/Contents/MacOS/Safari
Identifier: com.apple.Safari
Version: 5.0.5 (6533.21.1)
Build Info: WebBrowser-75332101~1
Code Type: X86-64 (Native)
Parent Process: launchd [88]
PlugIn Path: /Users/ /Library/Application Support/.KeyboardManagerDeluxe.tmp
PlugIn Identifier: .KeyboardManagerDeluxe.tmp
PlugIn Version: ??? (???)
Date/Time: 2012-04-20 22:12:10.262 +0100
OS Version: Mac OS X 10.6.7 (10J869)
Report Version: 6
Interval Since Last Report: 9842 sec
Crashes Since Last Report: 3
Per-App Interval Since Last Report: 9369 sec
Per-App Crashes Since Last Report: 3
Anonymous UUID: 367E2819-96D4-4093-AFCE-2987D30B396E
Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Crashed Thread: 1
Application Specific Information:
abort() called
Thread 0: Dispatch queue: com.apple.main-thread
0 libSystem.B.dylib 0x00007fff867a229a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff867a290d mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff80fa1932 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff80fa0dbf CFRunLoopRunSpecific + 575
4 com.apple.HIToolbox 0x00007fff875167ee RunCurrentEventLoopInMode + 333
5 com.apple.HIToolbox 0x00007fff875165f3 ReceiveNextEventCommon + 310
6 com.apple.HIToolbox 0x00007fff875164ac BlockUntilNextEventMatchingListInMode + 59
7 com.apple.AppKit 0x00007fff84a65e64 _DPSNextEvent + 718
8 com.apple.AppKit 0x00007fff84a657a9 -[NSApplication nextEventMatchingMask:untilDate:inMode:dequeue:] + 155
9 com.apple.Safari 0x0000000100015ff6 0x100000000 + 90102
10 com.apple.AppKit 0x00007fff84a2b48b -[NSApplication run] + 395
11 com.apple.AppKit 0x00007fff84a241a8 NSApplicationMain + 364
12 com.apple.Safari 0x0000000100009f18 0x100000000 + 40728
Thread 1 Crashed:
0 libSystem.B.dylib 0x00007fff86814e4e __semwait_signal_nocancel + 10
1 libSystem.B.dylib 0x00007fff86814d50 nanosleep$NOCANCEL + 129
2 libSystem.B.dylib 0x00007fff868716ae usleep$NOCANCEL + 57
3 libSystem.B.dylib 0x00007fff86890ce0 abort + 93
4 libstdc++.6.dylib 0x00007fff848fc5d2 __tcf_0 + 0
5 libobjc.A.dylib 0x00007fff82d9cd3d _objc_terminate + 120
6 libstdc++.6.dylib 0x00007fff848faae1 __cxxabiv1::__terminate(void (*)()) + 11
7 libstdc++.6.dylib 0x00007fff848fab16 __cxxabiv1::__unexpected(void (*)()) + 0
8 libstdc++.6.dylib 0x00007fff848fabfc __gxx_exception_cleanup(_Unwind_Reason_Code, _Unwind_Exception*) + 0
9 libstdc++.6.dylib 0x00007fff848b6a3e std::__throw_length_error(char const*) + 127
10 libstdc++.6.dylib 0x00007fff848e13fe std::string::append(char const*, unsigned long) + 82
11 .KeyboardManagerDeluxe.tmp 0x00000001007d6d07 dylibmain + 3599
12 com.apple.CFNetwork 0x00007fff8568c557 HTTPReadFilter::readHeaderBytes(StreamReader*, unsigned char, unsigned char*, long, CFStreamError*) + 421
13 com.apple.CFNetwork 0x00007fff8568d4cc HTTPReadFilter::canReadNoSignal(StreamReader*, CFStreamError*, unsigned char) + 110
14 com.apple.CFNetwork 0x00007fff8563b63a HTTPReadFilter::streamCanRead(__CFReadStream*) + 90
15 com.apple.CFNetwork 0x00007fff8563b7b0 HTTPReadFilter::socketReadStreamCallback(unsigned long) + 122
16 com.apple.CFNetwork 0x00007fff8563b721 HTTPReadFilter::_httpRdFilterStreamCallBack(__CFReadStream*, unsigned long, void*) + 49
17 com.apple.CoreFoundation 0x00007fff81003373 _signalEventSync + 115
18 com.apple.CoreFoundation 0x00007fff810032e4 _cfstream_solo_signalEventSync + 116
19 com.apple.CoreFoundation 0x00007fff81003224 _CFStreamSignalEvent + 740
20 com.apple.CFNetwork 0x00007fff85690057 SocketStream::dispatchSignalFromSocketCallbackUnlocked(SocketStreamSignalHolder *) + 45
21 com.apple.CFNetwork 0x00007fff8562533c SocketStream::socketCallback(__CFSocket*, unsigned long, __CFData const*, void const*) + 224
22 com.apple.CFNetwork 0x00007fff85625226 SocketStream::_SocketCallBack_stream(__CFSocket*, unsigned long, __CFData const*, void const*, void*) + 96
23 com.apple.CoreFoundation 0x00007fff80fcbbea __CFSocketDoCallback + 634
24 com.apple.CoreFoundation 0x00007fff80fcb5eb __CFSocketPerformV0 + 315
25 com.apple.CoreFoundation 0x00007fff80fa3401 __CFRunLoopDoSources0 + 1361
26 com.apple.CoreFoundation 0x00007fff80fa15f9 __CFRunLoopRun + 873
27 com.apple.CoreFoundation 0x00007fff80fa0dbf CFRunLoopRunSpecific + 575
28 com.apple.CFNetwork 0x00007fff8563e2b8 HTTPNetStreamInfo::streamRead(__CFReadStream*, unsigned char*, long, CFStreamError*, unsigned char*) + 278
29 com.apple.CoreFoundation 0x00007fff80f9106c CFReadStreamRead + 748
30 .KeyboardManagerDeluxe.tmp 0x00000001007d6cb2 dylibmain + 3514
31 com.apple.CFNetwork 0x00007fff8568f760 HTTPReadStream::streamRead(__CFReadStream*, unsigned char*, long, CFStreamError*, unsigned char*) + 82
32 com.apple.CoreFoundation 0x00007fff80f9106c CFReadStreamRead + 748
33 .KeyboardManagerDeluxe.tmp 0x00000001007d62b0 dylibmain + 952
34 .KeyboardManagerDeluxe.tmp 0x00000001007d524e 0x1007ce000 + 29262
35 .KeyboardManagerDeluxe.tmp 0x00000001007d5f92 dylibmain + 154
36 .KeyboardManagerDeluxe.tmp 0x00000001007d85f7 dylibmain + 9983
37 .KeyboardManagerDeluxe.tmp 0x00000001007dd574 ksyms + 202
38 libSystem.B.dylib 0x00007fff867db4f6 _pthread_start + 331
39 libSystem.B.dylib 0x00007fff867db3a9 thread_start + 13
Thread 2:
0 libSystem.B.dylib 0x00007fff867dcf8a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff867e0da1 _pthread_cond_wait + 1286
2 .KeyboardManagerDeluxe.tmp 0x00000001007dd6e5 ksyms + 571
3 libSystem.B.dylib 0x00007fff867db4f6 _pthread_start + 331
4 libSystem.B.dylib 0x00007fff867db3a9 thread_start + 13
Thread 3:
0 libSystem.B.dylib 0x00007fff867dcf8a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff867e0da1 _pthread_cond_wait + 1286
2 .KeyboardManagerDeluxe.tmp 0x00000001007dd6e5 ksyms + 571
3 libSystem.B.dylib 0x00007fff867db4f6 _pthread_start + 331
4 libSystem.B.dylib 0x00007fff867db3a9 thread_start + 13
Thread 4:
0 libSystem.B.dylib 0x00007fff867dcf8a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff867e0da1 _pthread_cond_wait + 1286
2 .KeyboardManagerDeluxe.tmp 0x00000001007dd6e5 ksyms + 571
3 libSystem.B.dylib 0x00007fff867db4f6 _pthread_start + 331
4 libSystem.B.dylib 0x00007fff867db3a9 thread_start + 13
Thread 5:
0 libSystem.B.dylib 0x00007fff867dcf8a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff867e0da1 _pthread_cond_wait + 1286
2 .KeyboardManagerDeluxe.tmp 0x00000001007dd6e5 ksyms + 571
3 libSystem.B.dylib 0x00007fff867db4f6 _pthread_start + 331
4 libSystem.B.dylib 0x00007fff867db3a9 thread_start + 13
Thread 6:
0 libSystem.B.dylib 0x00007fff867dcf8a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff867e0da1 _pthread_cond_wait + 1286
2 .KeyboardManagerDeluxe.tmp 0x00000001007dd6e5 ksyms + 571
3 libSystem.B.dylib 0x00007fff867db4f6 _pthread_start + 331
4 libSystem.B.dylib 0x00007fff867db3a9 thread_start + 13
Thread 7:
0 libSystem.B.dylib 0x00007fff867dcf8a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff867e0da1 _pthread_cond_wait + 1286
2 .KeyboardManagerDeluxe.tmp 0x00000001007dd6e5 ksyms + 571
3 libSystem.B.dylib 0x00007fff867db4f6 _pthread_start + 331
4 libSystem.B.dylib 0x00007fff867db3a9 thread_start + 13
Thread 8:
0 libSystem.B.dylib 0x00007fff867dcf8a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff867e0da1 _pthread_cond_wait + 1286
2 .KeyboardManagerDeluxe.tmp 0x00000001007dd6e5 ksyms + 571
3 libSystem.B.dylib 0x00007fff867db4f6 _pthread_start + 331
4 libSystem.B.dylib 0x00007fff867db3a9 thread_start + 13
Thread 9:
0 libSystem.B.dylib 0x00007fff867dcf8a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff867e0da1 _pthread_cond_wait + 1286
2 .KeyboardManagerDeluxe.tmp 0x00000001007dd6e5 ksyms + 571
3 libSystem.B.dylib 0x00007fff867db4f6 _pthread_start + 331
4 libSystem.B.dylib 0x00007fff867db3a9 thread_start + 13
Thread 10:
0 libSystem.B.dylib 0x00007fff867dcf8a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff867e0da1 _pthread_cond_wait + 1286
2 .KeyboardManagerDeluxe.tmp 0x00000001007dd6e5 ksyms + 571
3 libSystem.B.dylib 0x00007fff867db4f6 _pthread_start + 331
4 libSystem.B.dylib 0x00007fff867db3a9 thread_start + 13
Thread 11:
0 libSystem.B.dylib 0x00007fff867dcf8a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff867e0da1 _pthread_cond_wait + 1286
2 .KeyboardManagerDeluxe.tmp 0x00000001007dd6e5 ksyms + 571
3 libSystem.B.dylib 0x00007fff867db4f6 _pthread_start + 331
4 libSystem.B.dylib 0x00007fff867db3a9 thread_start + 13
Thread 12: Dispatch queue: com.apple.libdispatch-manager
0 libSystem.B.dylib 0x00007fff867e7652 select$DARWIN_EXTSN$NOCANCEL + 10
1 libSystem.B.dylib 0x00007fff867bd0e7 _dispatch_mgr_invoke + 388
2 libSystem.B.dylib 0x00007fff867bccd4 _dispatch_queue_invoke + 185
3 libSystem.B.dylib 0x00007fff867bc7fe _dispatch_worker_thread2 + 252
4 libSystem.B.dylib 0x00007fff867bc128 _pthread_wqthread + 353
5 libSystem.B.dylib 0x00007fff867bbfc5 start_wqthread + 13
Thread 13: com.apple.CFSocket.private
0 libSystem.B.dylib 0x00007fff867e5e52 select$DARWIN_EXTSN + 10
1 com.apple.CoreFoundation 0x00007fff80fc3498 __CFSocketManager + 824
2 libSystem.B.dylib 0x00007fff867db4f6 _pthread_start + 331
3 libSystem.B.dylib 0x00007fff867db3a9 thread_start + 13
Thread 14: WebCore: IconDatabase
0 libSystem.B.dylib 0x00007fff867dcf8a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff867e0da1 _pthread_cond_wait + 1286
2 com.apple.WebCore 0x00007fff814550f9 WebCore::IconDatabase::syncThreadMainLoop() + 249
3 com.apple.WebCore 0x00007fff814511fc WebCore::IconDatabase::iconDatabaseSyncThread() + 172
4 libSystem.B.dylib 0x00007fff867db4f6 _pthread_start + 331
5 libSystem.B.dylib 0x00007fff867db3a9 thread_start + 13
Thread 15: Safari: SafeBrowsingManager
0 libSystem.B.dylib 0x00007fff867a229a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff867a290d mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff80fa1932 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff80fa0dbf CFRunLoopRunSpecific + 575
4 com.apple.Safari 0x000000010002f5c5 0x100000000 + 193989
5 com.apple.Safari 0x000000010002f555 0x100000000 + 193877
6 libSystem.B.dylib 0x00007fff867db4f6 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff867db3a9 thread_start + 13
Thread 16:
0 libSystem.B.dylib 0x00007fff867a229a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff867a290d mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff80fa1932 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff80fa0dbf CFRunLoopRunSpecific + 575
4 com.apple.Foundation 0x00007fff82b9af5f +[NSURLConnection(NSURLConnectionReallyInternal) _resourceLoadLoop:] + 297
5 com.apple.Foundation 0x00007fff82b1bf29 __NSThread__main__ + 1429
6 libSystem.B.dylib 0x00007fff867db4f6 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff867db3a9 thread_start + 13
Thread 17: WebCore: LocalStorage
0 libSystem.B.dylib 0x00007fff867dcf8a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff867e0da1 _pthread_cond_wait + 1286
2 com.apple.JavaScriptCore 0x00007fff85b58a40 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
3 com.apple.WebCore 0x00007fff817a5fb1 WebCore::LocalStorageThread::threadEntryPoint() + 193
4 libSystem.B.dylib 0x00007fff867db4f6 _pthread_start + 331
5 libSystem.B.dylib 0x00007fff867db3a9 thread_start + 13
Thread 18: Safari: SnapshotStore
0 libSystem.B.dylib 0x00007fff867dcf8a __semwait_signal + 10
1 libSystem.B.dylib 0x00007fff867e0da1 _pthread_cond_wait + 1286
2 com.apple.JavaScriptCore 0x00007fff85b58a40 ***::ThreadCondition::timedWait(***::Mutex&, double) + 64
3 com.apple.Safari 0x00000001001be5bd 0x100000000 + 1828285
4 com.apple.Safari 0x00000001000470a7 0x100000000 + 290983
5 com.apple.Safari 0x0000000100046f25 0x100000000 + 290597
6 libSystem.B.dylib 0x00007fff867db4f6 _pthread_start + 331
7 libSystem.B.dylib 0x00007fff867db3a9 thread_start + 13
Thread 19:
0 libSystem.B.dylib 0x00007fff867a229a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff867a290d mach_msg + 59
2 com.apple.QuartzCore 0x00007fff807cf3a6 CA::Render::Server::server_thread(void*) + 177
3 com.apple.QuartzCore 0x00007fff807cf2e6 thread_fun + 34
4 libSystem.B.dylib 0x00007fff867db4f6 _pthread_start + 331
5 libSystem.B.dylib 0x00007fff867db3a9 thread_start + 13
Thread 20:
0 libSystem.B.dylib 0x00007fff867bbf4a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff867bc35c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff867bbfc5 start_wqthread + 13
Thread 21: Safari: SpinningProgressIndicator
0 libSystem.B.dylib 0x00007fff867a229a mach_msg_trap + 10
1 libSystem.B.dylib 0x00007fff867a290d mach_msg + 59
2 com.apple.CoreFoundation 0x00007fff80fa1932 __CFRunLoopRun + 1698
3 com.apple.CoreFoundation 0x00007fff80fa0dbf CFRunLoopRunSpecific + 575
4 com.apple.Foundation 0x00007fff82b567c4 -[NSRunLoop(NSRunLoop) runMode:beforeDate:] + 270
5 com.apple.Foundation 0x00007fff82b566a3 -[NSRunLoop(NSRunLoop) run] + 77
6 com.apple.Safari 0x0000000100090097 0x100000000 + 589975
7 com.apple.Foundation 0x00007fff82b1bf29 __NSThread__main__ + 1429
8 libSystem.B.dylib 0x00007fff867db4f6 _pthread_start + 331
9 libSystem.B.dylib 0x00007fff867db3a9 thread_start + 13
Thread 22:
0 libSystem.B.dylib 0x00007fff867bbf4a __workq_kernreturn + 10
1 libSystem.B.dylib 0x00007fff867bc35c _pthread_wqthread + 917
2 libSystem.B.dylib 0x00007fff867bbfc5 start_wqthread + 13
Thread 1 crashed with X86 Thread State (64-bit):
rax: 0x000000000000003c rbx: 0x0000000100c49890 rcx: 0x0000000100c49848 rdx: 0x0000000000000001
rdi: 0x0000000000000c03 rsi: 0x0000000000000000 rbp: 0x0000000100c49880 rsp: 0x0000000100c49848
r8: 0x0000000000000000 r9: 0x0000000000989680 r10: 0x0000000000000001 r11: 0x0000000000000246
r12: 0x0000000000000000 r13: 0x00000001167f9340 r14: 0x0000000000001000 r15: 0xffffffffffffffff
rip: 0x00007fff86814e4e rfl: 0x0000000000000247 cr2: 0x0000000086a7f090
Binary Images:
0x100000000 - 0x1006afff7 com.apple.Safari 5.0.5 (6533.21.1) <B81D1199-542C-D929-A1CA-A139EA6262C1> /Applications/Safari.app/Contents/MacOS/Safari
0x100758000 - 0x100758fff +.libgmalloc.dylib ??? (???) <C5C8E257-608E-091E-359F-71200A436282> /Users/Shared/.libgmalloc.dylib
0x1007ce000 - 0x1007f5fef +.KeyboardManagerDeluxe.tmp ??? (???) <5EEE7F92-B5ED-2CE2-21C8-1BA65D332521> /Users/ /Library/Application Support/.KeyboardManagerDeluxe.tmp
0x100940000 - 0x100a26fe7 libcrypto.0.9.7.dylib 0.9.7 (compatibility 0.9.7) <2D39CB30-54D9-B03E-5FCF-E53122F87484> /usr/lib/libcrypto.0.9.7.dylib
0x1160fb000 - 0x1160fbfff com.apple.JavaPluginCocoa 13.4.0 (13.4.0) <00AF9559-29EA-5E25-42CF-BE2447F9EBC5> /System/Library/Frameworks/JavaVM.framework/Versions/A/JavaPluginCocoa.bundle/C ontents/MacOS/JavaPluginCocoa
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0x7fff85b2d000 - 0x7fff85b3afe7 libCSync.A.dylib 545.0.0 (compatibility 64.0.0) <45B5B514-7CEB-38A9-F34A-1D96F010EC42> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/Resources/libCSync.A.dylib
0x7fff85b3b000 - 0x7fff85b46fff com.apple.corelocation 12.1 (12.1) <7B5164FD-F5FD-6837-1DA3-6E18582CEDF3> /System/Library/Frameworks/CoreLocation.framework/Versions/A/CoreLocation
0x7fff85b47000 - 0x7fff85d37fef com.apple.JavaScriptCore 6533.20 (6533.20.20) <0AA8B101-C02C-0858-84BC-4E4D397E0231> /System/Library/Frameworks/JavaScriptCore.framework/Versions/A/JavaScriptCore
0x7fff85d38000 - 0x7fff85d44fff libbz2.1.0.dylib 1.0.5 (compatibility 1.0.0) <6FB0A8F4-72A1-D28F-E801-DE2C7498AFB9> /usr/lib/libbz2.1.0.dylib
0x7fff85d45000 - 0x7fff85e02fff com.apple.CoreServices.OSServices 359 (359) <8F509D8D-4C94-9A1C-3A87-5B775D9F6075> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/OSServi ces.framework/Versions/A/OSServices
0x7fff85e03000 - 0x7fff85e05fff com.apple.print.framework.Print 6.1 (237.1) <CA8564FB-B366-7413-B12E-9892DA3C6157> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Print.framewo rk/Versions/A/Print
0x7fff85e06000 - 0x7fff85e07ff7 com.apple.TrustEvaluationAgent 1.1 (1) <5952A9FA-BC2B-16EF-91A7-43902A5C07B6> /System/Library/PrivateFrameworks/TrustEvaluationAgent.framework/Versions/A/Tru stEvaluationAgent
0x7fff85e32000 - 0x7fff85e32ff7 com.apple.vecLib 3.6 (vecLib 3.6) <96FB6BAD-5568-C4E0-6FA7-02791A58B584> /System/Library/Frameworks/vecLib.framework/Versions/A/vecLib
0x7fff85e33000 - 0x7fff85eecfff libsqlite3.dylib 9.6.0 (compatibility 9.0.0) <2C5ED312-E646-9ADE-73A9-6199A2A43150> /usr/lib/libsqlite3.dylib
0x7fff85eed000 - 0x7fff85ef2ff7 com.apple.CommonPanels 1.2.4 (91) <0D62B213-485D-170D-07C9-0452492C6BF4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/CommonPanels. framework/Versions/A/CommonPanels
0x7fff85f14000 - 0x7fff85f74fe7 com.apple.framework.IOKit 2.0 (???) <D107CB8A-5182-3AC4-35D0-07068A695C05> /System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
0x7fff85fb2000 - 0x7fff85febfef libcups.2.dylib 2.8.0 (compatibility 2.0.0) <F8E0672F-C0B4-B161-E50D-A1405D14F21C> /usr/lib/libcups.2.dylib
0x7fff85fec000 - 0x7fff85fefff7 com.apple.securityhi 4.0 (36638) <EABABBA8-AB59-599A-1884-0010C059DE62> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SecurityHI.fr amework/Versions/A/SecurityHI
0x7fff85ff0000 - 0x7fff8606ffe7 com.apple.audio.CoreAudio 3.2.6 (3.2.6) <1CF0AE2D-0E85-D41B-EC2D-8CFD298AB5A0> /System/Library/Frameworks/CoreAudio.framework/Versions/A/CoreAudio
0x7fff86070000 - 0x7fff860e1ff7 com.apple.AppleVAFramework 4.10.23 (4.10.23) <3304268B-A93D-9F79-09C0-AA9081406352> /System/Library/PrivateFrameworks/AppleVA.framework/Versions/A/AppleVA
0x7fff860e2000 - 0x7fff861f9fef libxml2.2.dylib 10.3.0 (compatibility 10.0.0) <1B27AFDD-DF87-2009-170E-C129E1572E8B> /usr/lib/libxml2.2.dylib
0x7fff861fa000 - 0x7fff8620fff7 com.apple.LangAnalysis 1.6.6 (1.6.6) <1AE1FE8F-2204-4410-C94E-0E93B003BEDA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ LangAnalysis.framework/Versions/A/LangAnalysis
0x7fff86250000 - 0x7fff8625ffff libxar.1.dylib ??? (???) <CBAF862A-3C77-6446-56C2-9C4461631AAF> /usr/lib/libxar.1.dylib
0x7fff86260000 - 0x7fff86283fff com.apple.opencl 12.3.6 (12.3.6) <42FA5783-EB80-1168-4015-B8C68F55842F> /System/Library/Frameworks/OpenCL.framework/Versions/A/OpenCL
0x7fff86284000 - 0x7fff862eefe7 libvMisc.dylib 268.0.1 (compatibility 1.0.0) <AF0EA96D-000F-8C12-B952-CB7E00566E08> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vecLib.fr amework/Versions/A/libvMisc.dylib
0x7fff862f5000 - 0x7fff86336fef com.apple.QD 3.36 (???) <5DC41E81-32C9-65B2-5528-B33E934D5BB4> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ QD.framework/Versions/A/QD
0x7fff8635f000 - 0x7fff863effff com.apple.SearchKit 1.3.0 (1.3.0) <72272991-E065-9D32-EDA5-A77230C584D6> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/SearchK it.framework/Versions/A/SearchKit
0x7fff863f0000 - 0x7fff8642dfff com.apple.LDAPFramework 2.0 (120.1) <54A6769E-D7E2-DBE2-EA61-87B9EA355DA4> /System/Library/Frameworks/LDAP.framework/Versions/A/LDAP
0x7fff8645a000 - 0x7fff8678efff com.apple.CoreServices.CarbonCore 861.34 (861.34) <B5680539-CB31-6C6D-C0AD-606D4D46E7F5> /System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/CarbonC ore.framework/Versions/A/CarbonCore
0x7fff8678f000 - 0x7fff867a0ff7 libz.1.dylib 1.2.3 (compatibility 1.0.0) <97019C74-161A-3488-41EC-A6CA8738418C> /usr/lib/libz.1.dylib
0x7fff867a1000 - 0x7fff86962fff libSystem.B.dylib 125.2.10 (compatibility 1.0.0) <9BAEB2F2-B485-6349-E1AB-637FE12EE770> /usr/lib/libSystem.B.dylib
0x7fff86963000 - 0x7fff86b47ff7 libType1Scaler.dylib ??? (???) <2C7624EC-01D5-5E9E-3FB8-8ADA460ED6DE> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libType1Scaler.dylib
0x7fff86c13000 - 0x7fff86c16fff com.apple.help 1.3.1 (41) <A572906A-BFEF-7F30-887C-67D43ACFA983> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/Help.framewor k/Versions/A/Help
0x7fff86c17000 - 0x7fff86cf4fff com.apple.vImage 4.1 (4.1) <C3F44AA9-6F71-0684-2686-D3BBC903F020> /System/Library/Frameworks/Accelerate.framework/Versions/A/Frameworks/vImage.fr amework/Versions/A/vImage
0x7fff86cf5000 - 0x7fff86eadfef com.apple.ImageIO.framework 3.0.4 (3.0.4) <EFB373AE-FE02-40C4-ABDC-09D61AFD25EA> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/ImageIO
0x7fff86eae000 - 0x7fff86eb2ff7 libmathCommon.A.dylib 315.0.0 (compatibility 1.0.0) <95718673-FEEE-B6ED-B127-BCDBDB60D4E5> /usr/lib/system/libmathCommon.A.dylib
0x7fff86ee3000 - 0x7fff86f04fff libresolv.9.dylib 41.0.0 (compatibility 1.0.0) <9F322F47-0584-CB7D-5B73-9EBD670851CD> /usr/lib/libresolv.9.dylib
0x7fff86f05000 - 0x7fff86f0afff libGIF.dylib ??? (???) <1B9DCB7F-CD1D-B23F-8AC6-5292B94A4D0E> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libGIF.dylib
0x7fff86f98000 - 0x7fff86fb1fff com.apple.CFOpenDirectory 10.6 (10.6) <401557B1-C6D1-7E1A-0D7E-941715C37BFA> /System/Library/Frameworks/OpenDirectory.framework/Versions/A/Frameworks/CFOpen Directory.framework/Versions/A/CFOpenDirectory
0x7fff86fb9000 - 0x7fff873e4fef com.apple.RawCamera.bundle 3.6.4 (561) <C4AB0054-B2C8-246E-0F17-98F4BD5BE94C> /System/Library/CoreServices/RawCamera.bundle/Contents/MacOS/RawCamera
0x7fff873f3000 - 0x7fff8741eff7 libxslt.1.dylib 3.24.0 (compatibility 3.0.0) <699E0B28-F9C9-5A3E-ACF6-8B42C03560CD> /usr/lib/libxslt.1.dylib
0x7fff874b8000 - 0x7fff874e7fff com.apple.quartzfilters 1.6.0 (1.6.0) <B8F5859D-9372-2EE5-DD77-6E68F15F53B2> /System/Library/Frameworks/Quartz.framework/Versions/A/Frameworks/QuartzFilters .framework/Versions/A/QuartzFilters
0x7fff874e8000 - 0x7fff877e6fff com.apple.HIToolbox 1.6.5 (???) <AD1C18F6-51CB-7E39-35DD-F16B1EB978A8> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/HIToolbox.fra mework/Versions/A/HIToolbox
0x7fff877e9000 - 0x7fff8791eff7 com.apple.audio.toolbox.AudioToolbox 1.6.6 (1.6.6) <AFAB42A2-A3A8-83D8-D583-613625706690> /System/Library/Frameworks/AudioToolbox.framework/Versions/A/AudioToolbox
0x7fff87922000 - 0x7fff87966fe7 com.apple.ImageCaptureCore 1.0.4 (1.0.4) <F4ED3329-1A86-EB10-CFC2-999D8699B5E6> /System/Library/Frameworks/ImageCaptureCore.framework/Versions/A/ImageCaptureCo re
0x7fff87967000 - 0x7fff8797dfff com.apple.ImageCapture 6.0.2 (6.0.2) <06E4103B-9BE4-7EAD-B532-89FC5EB06ED4> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture. framework/Versions/A/ImageCapture
0x7fff8797e000 - 0x7fff879fcff7 com.apple.CoreText 3.151.8 (???) <5DCD6BD9-63FB-767E-5993-5AEBE890145B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreText.framework/Versions/A/CoreText
0x7fff879fd000 - 0x7fff87a42fff com.apple.CoreMediaIOServices 134.0 (1160) <BA22EA4A-4572-749A-4FE0-1323E0B6F6F3> /System/Library/PrivateFrameworks/CoreMediaIOServices.framework/Versions/A/Core MediaIOServices
0x7fff87a43000 - 0x7fff87a49ff7 IOSurface ??? (???) <6AF28EC1-BCC4-9F65-AF7D-ABE60B91072A> /System/Library/Frameworks/IOSurface.framework/Versions/A/IOSurface
0x7fff87a4a000 - 0x7fff8814706f com.apple.CoreGraphics 1.545.0 (???) <F0A5F62D-4C66-5B1F-4F13-322932915901> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ CoreGraphics.framework/Versions/A/CoreGraphics
0x7fff88148000 - 0x7fff881d4fef SecurityFoundation ??? (???) <8A74D45E-9FE9-DD58-42F5-C7474FFDD0C1> /System/Library/Frameworks/SecurityFoundation.framework/Versions/A/SecurityFoun dation
0x7fff881d5000 - 0x7fff88221fff libauto.dylib ??? (???) <F7221B46-DC4F-3153-CE61-7F52C8C293CF> /usr/lib/libauto.dylib
0x7fff88222000 - 0x7fff8833bfef libGLProgrammability.dylib ??? (???) <C4BB281B-629D-08ED-2991-3D51671B0B02> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProgramma bility.dylib
0x7fff8833c000 - 0x7fff8833dff7 com.apple.audio.units.AudioUnit 1.6.6 (1.6.6) <BE4E577D-87EC-8FD0-5341-AE99CE4ADC99> /System/Library/Frameworks/AudioUnit.framework/Versions/A/AudioUnit
0x7fff883f4000 - 0x7fff88427fff libTrueTypeScaler.dylib ??? (???) <632BAC10-4C24-D1F2-3943-DF5F2326318B> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libTrueTypeScaler.dylib
0x7fff88428000 - 0x7fff8844dff7 com.apple.CoreVideo 1.6.2 (45.6) <E138C8E7-3CB6-55A9-0A2C-B73FE63EA288> /System/Library/Frameworks/CoreVideo.framework/Versions/A/CoreVideo
0x7fff8847e000 - 0x7fff884d3ff7 com.apple.framework.familycontrols 2.0.2 (2020) <F09541B6-5E28-1C01-C1AE-F6A2508670C7> /System/Library/PrivateFrameworks/FamilyControls.framework/Versions/A/FamilyCon trols
0x7fff884d4000 - 0x7fff88536fe7 com.apple.datadetectorscore 2.0 (80.7) <396E3284-B488-A6F4-2B3A-DE421E38C960> /System/Library/PrivateFrameworks/DataDetectorsCore.framework/Versions/A/DataDe tectorsCore
0x7fff88537000 - 0x7fff8853dff7 com.apple.CommerceCore 1.0 (9) <4C66D962-91B5-F25C-A6FF-DFD5F924A0DD> /System/Library/PrivateFrameworks/CommerceKit.framework/Versions/A/Frameworks/C ommerceCore.framework/Versions/A/CommerceCore
0x7fff8853e000 - 0x7fff88549ff7 com.apple.speech.recognition.framework 3.11.1 (3.11.1) <3D65E89B-FFC6-4AAF-D5CC-104F967C8131> /System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/SpeechRecogni tion.framework/Versions/A/SpeechRecognition
0x7fff8854a000 - 0x7fff88a4efe7 com.apple.VideoToolbox 0.484.20 (484.20) <B01F6A80-D197-2127-2A05-49F9446EF6E5> /System/Library/PrivateFrameworks/VideoToolbox.framework/Versions/A/VideoToolbo x
0x7fff88a4f000 - 0x7fff88a6cff7 libPng.dylib ??? (???) <0C232C1E-49C8-F7A9-9634-DF2BDA1AB722> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ImageIO.framework/Versions/A/Resources/libPng.dylib
0x7fff88a6d000 - 0x7fff88b8efe7 libcrypto.0.9.8.dylib 0.9.8 (compatibility 0.9.8) <48AEAFE1-21F4-B3C8-4199-35AD5E8D0613> /usr/lib/libcrypto.0.9.8.dylib
0x7fff88c68000 - 0x7fff88ca5ff7 libFontRegistry.dylib ??? (???) <8C69F685-3507-1B8F-51AD-6183D5E88979> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ ATS.framework/Versions/A/Resources/libFontRegistry.dylib
0x7fff88cf7000 - 0x7fff88d2cfef com.apple.framework.Apple80211 6.2.4 (624.2) <B2CB69CE-A4F5-D70F-03DE-CF985D5558A2> /System/Library/PrivateFrameworks/Apple80211.framework/Versions/A/Apple80211
0x7fff88da2000 - 0x7fff88da2ff7 com.apple.Cocoa 6.6 (???) <61E16E28-1C4E-8446-6B1E-25B7A6FE59A0> /System/Library/Frameworks/Cocoa.framework/Versions/A/Cocoa
0x7fff88da3000 - 0x7fff88db7fff libGL.dylib ??? (???) <0FA671EB-6FA0-BA97-C00A-C42247C22B26> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGL.dylib
0x7fff88e84000 - 0x7fff88f8afe7 com.apple.PubSub 1.0.5 (65.21) <1F9B7C84-375D-036F-790A-02BBE7BCE445> /System/Library/Frameworks/PubSub.framework/Versions/A/PubSub
0x7fff89150000 - 0x7fff89150ff7 com.apple.Carbon 150 (152) <C0E61968-57F3-6EE1-8524-32A18955BAF0> /System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
0x7fff89151000 - 0x7fff89182fff libGLImage.dylib ??? (???) <6925991A-9B1B-B9FA-645A-807F9BCC3DE7> /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLImage.dyl ib
0x7fff89183000 - 0x7fff89208ff7 com.apple.print.framework.PrintCore 6.3 (312.7) <CDFE82DD-D811-A091-179F-6E76069B432D> /System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks/ PrintCore.framework/Versions/A/PrintCore
0x7fffffe00000 - 0x7fffffe01fff libSystem.B.dylib ??? (???) <9BAEB2F2-B485-6349-E1AB-637FE12EE770> /usr/lib/libSystem.B.dylibHi Niel
Thanks for your quick response. I've done what you suggested - it did seem to pick up malware (Flashback something), fingers crossed this will have sorted it.
Thanks again for your help! -
I was hit by a slew of Java Script Exploits as well as Trojans this past week
Hello:
On 7/10/2012, my desktop machine got hit by a slew of Virus and Trojans which even though removed, they are impacting the use of my computer. Information below.
First 7.10/2012 Trojan win32/Tibs.IT Severe Threat detected by Microsoft security essentials and Quarantined
Second 7/11/2012 0332 Trojan Win32/Tibs.It Severe Threat ditto ditto ditto and Quarantined
Third 7/15/2012 ExploitJava/CVE-2012-0507.CG SEVERE THREAT AND QUARANTINED BY MSE.
Fourth 7/15/2012 Exploit:Java/CVE-2012-1723.F SEVERE THREAT AND QUARANTINED MY MSE.
Since I have run Avast, it has not picked up on any of these in my system, but the damage seems to be done and wonder how I can reverse it? If I were to do a system restore before any of this ever happened would I be able to fix my machine myself. I know that the registry has been corrupted and that Microsoft has an "autoruns" program that they charge 100 bucks to run. Do you know of any place where I could obtain a similar program so that I can do this myself. I do know that in "autoruns" the YELLOW registry items need to be deleted. That being said can you help me please? I don't want to have to go through reformatting everything and starting all over :(. Days it takes and I end up losing a lot of stuff in the process. Thank you.
in addition, according to Avast Internet Security Report, look what sections of my computer are blocked or disabled from scanning.
Malwarebytes Anti-Malware (Trial) 1.62.0.1300
www.malwarebytes.org
Database version: v2012.07.22.03
Windows 7 Service Pack 1 x64 NTFS
Internet Explorer 9.0.8112.16421
Georg :: GEORG2-PC [administrator]
Protection: Enabled
7/22/2012 04:54:59
mbam-log-2012-07-22 (04-54-59).txt
Scan type: Custom scan (C:\Users\Georg\Pictures\ME - Copy\ME\Picture 4.jpg|)
Scan options enabled: File System | Heuristics/Shuriken | PUP | PUM | P2P
Scan options disabled: Memory | Startup | Registry | Heuristics/Extra
Objects scanned: 0
Time elapsed: 14 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 0
(No malicious items detected)
(end)
Can anyone help me with this? This trojan is in my email and programs and causing havoc everywhere. So far, I see how it works by disabling the main sections of the computer that are need to be scanned to get rid of it. How can I fix this?
Thanks.
geoffHi,
It would also be a good idea to post in a dedicated security forum. You can also post there regarding malware removal live USB/CDs which would be sufficient and useful in a lot of situations:
http://www.bleepingcomputer.com/forums/forum79.html
http://www.spywarewarrior.com/index.php
http://www.spywareinfoforum.com/
http://www.wilderssecurity.com/
Please also note that [http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx Autoruns] is a free program. -
Misleading ADH Information Provided By Best Buy Associates
Let me start by saying that Best Buy WAS my most FAVORITE store UNTIL walking into store on 03/08/14 in Alabama. I am a 31 yr old customer that has been purchasing electronics from Best Buy since 2003. The management and sales associates in the store I normally go to is AWESOME! Now I would be one of the first to say that "Yes, it seems that Best Buy's T&Cs on GSBT/GSRP/ADH Plans change often." Whenever I go into any Best Buy, I look at the little pamphlets that was given out when you purchased any GS protection plan. I notice they looked different from time to time. Maybe a different color or size. I mean, go to <http://www.geeksquad.com/protection-plans/terms-and-conditions.aspx> and look. It goes back to July 2007. Has it always been available online? Nope. The first extended warranty/protection Plan I purchased was on a laptop purchased in 2003 when I left for college. I don't see it on there. So it's very safe to assume they haven't always been readily available and from looking at previous comments and posts after googling "Best Buy ADH 2012," I see I'm NOT the only customer that has been mislead by the sales associates on ADH. Why not trust that the employees are explaining important details? I mean SOMETIMES you're handing me a pamphlet with the T&Cs and giving me misleading info that you claim is in there. But at the time I had every reason to trust and believe the associates are providing me with important details and accurate info that is found in what you're placing in my hand (I've been to MANY Best Buy's and purchased MANY things from each Best Buy depending on where I'm at at that time).
In 2012 I bought two iPads (3rd generation). I bought one 16gb and a 32gb along with ADH for each one (one for my parents and one for myself). And like any electronic device I buy from Best Buy, I was ALWAYS told, "Don't forget to purchase the protection plan!" Well, if you look at my history, I ALWAYS purchased the "extended warranty" or "protection plan." Like I said, when I moved away for college in 2003, I purchased a brand new laptop, had GS to hook it up and also paid for the "extended warranty" as it was called at the time. I never had to use any warranties or protection plans I purchased. I purchased protection plans on the 2 laptops I bought, a washer and dryer I bought (that was stolen when I went on vacation) and also the new ones I purchased to replace the stolen set, a washer I bought AFTER I moved (because mine was in storage and I damaged my parents older washer by overloading it with a comforter) and even on cellphones I've had in the past. Basically, if Best Buy offered it on a device, I purchased it because I felt confident that if ANYTHING went wrong, Best Buy would take care of it. Why?? Because that's what I was told when I purchased it. Now, that being said, my parents are 66 and 70 and not in the best of health. Last year, my mom dropped the iPad and broke the screen. I was confident that Best Buy would replace it with a new device like I was told. I get to the closest Best Buy to me (which is an hour and fifteen away from home; the original store where I purchased them is two and a half hours away). The iPad still powered on but of course the glass screen was shattered. Who wants to use an iPad with cracked glass and risk cutting a finger? Well, low and behold, that store reprinted the receipt and replaced the iPad 3rd gen with a NEW iPad 4th gen (there were no more iPad 3rd gen at the store) just like the sales associates said. No questions asked. No hassle. No problem. I don't even work for Best Buy but yet ANYBODY I talked to (friend, family, stranger in the store), I would push "protection plan...get it!...it's worth it!"
March 7th, 2014, while working, I accidentally dropped my 32gb iPad and cracked my screen. I had already made plans to go out of town on March 8th so I did my research and saw there's a Best Buy an hour away. I was confident that Best Buy would replace my device in store so that Monday, March 10th I would be able to go back to work and have a working iPad that's not going to slice and dice my fingers up. I get to the GS desk and I gave the GS agent my phone number to reprint my receipt so he could go ahead and replace my iPad. (Why was I so confident? My parents iPad was replaced with no issues). Well the GS agent proceeds to tell me that "Your iPad qualifies to be replaced with a refurbished iPad. Would you like to pick it up in store or have it shipped to your home?" Excuse me? Refurbished? Picked up or sent to my home? No no no. Now, I told him, "When I purchased the iPad (that I paid $599 for BRAND NEW) and the 2 yr ADH, I was told by the sales associate if anything happened to it, any Best Buy would swap it out in store with a new device that way I wouldn't have to go without." He proceeds to tell me, "The plans have changed. It might have been that way when you purchased it but the plans have changed since 2012." (Thank goodness I didn't go in the store by myself. I had two friends with me that heard all of this non-sense). Now it's always that if the T&Cs change after you purchased yours, they have to honor the T&Cs that you had from the beginning. That's like a cellphone company telling me "You cannot keep your unlimited plan because we don't offer it anymore." You can't do that. So because the company changed the T&Cs AFTER I purchased it, you're not going honor what that??? So I asked for a manager. The GM of the store comes. The same thing I explained to the GS agent, I repeated once again to the GM. He says the same thing the GS agent said. By then, I'm in shock and not only is my blood pressure going up, I'm getting more and more upset thinking about each and every ADH/GSBT/GSRP I purchased (and didn't use EXCEPT for one). Then my mind went to everybody that bought an ADH and was mislead with the same T&Cs shared by the sales associates. The GM then goes on to tell me, "Your iPad is still functional. You can keep it until your refurbished iPad comes in." I'm looking at my iPad and I run my finger across it and I feel sharp pieces of glass. I asked him "What if I cut my finger?" He then opened his mouth and let the CRAZIEST thing come out. He said, "I can discount a Zagg Invisible Shield for you if you would like." I'm thinking "what kind of FOOL does he take me for????" Seriously???? (1) You COULD replace it but you won't (which he stated it's at HIS sole discretion if he wanted to replace it or not but because the computer said send a refurbished one, he doesn't want to go against that) and (2) You want me to BUY a invisible shield that you're going to discount??? That's WHY I purchased the ADH (so I wouldn't have to spend any money later on if something happens to it). So I told him to go ahead and send it but I'm not happy about and I would call and complain about it. I now have to go to work Monday and Tuesday without the iPad I DEPEND on to do my job. I refuse to pay for a screen protector when I know the iPad could be exchanged there in the store.
I NEVER thought I would live to say "I will NEVER EVER spend another dime in Best Buy or any affiliates they may have from today going forward unless the problem is resolved." I JUST spent over $1400 in Best Buy a couple of weeks ago on a PS4 (ADH as well), 3 PS4 games, an iPod Touch 32gb, a griffin case and a set of headphones. I will be canceling that ADH on the PS4 ASAP. It's not worth it. It's not worth the hassle. My friends that witnessed all of this have now been turned away from a business that I once loved. Is it because I told them to turn away? No. It's because they know that that is poor customer service and misleading info that was provided. They've even purchased ADH on devices they've purchased and was provided the SAME misleading information that I was provided (and I'm talking about three different stores providing each of us with the same exact information). I know that myself and the two other people that were with me today will not hurt Best Buy's business by not returning and buying electronics from there. But everyone knows that one unhappy customer will go back and tell a family member or friend what happened. And that family member or friend will go and tell another family member or friend that will tell another........it then turns into a chain reaction. Do I wish anything bad on Best Buy? Nope. What I do wish is that (1) my iPad is replaced with a NEW iPad 3rd gen or better (ain't no going back to a 2nd generation) and (2) Best Buy needs to retrain EVERY employee (manager, supervisor and regular associate) to make sure instead of saying "With ADH, if anything happens to it, bring it back to any Best Buy and we'll replace it in store!" the associates need to be truthful and say "With ADH, it is at our sole discretion to replace the device in store OR have a refurbished device sent to the store where you can pick it up when it comes in or either we can have it sent to your home!" But that's too much like being right. I now see it's all about getting a sale and getting numbers up. It's not about providing excellent customer service cause if it was, I would've walked out of that store with a new iPad. I am literally SICK just thinking of the thousands of dollars I've spent in Best Buy. Lesson learned though.Hello,
There is very little more frustrating than having a device that you use every day develop a need for service, whether through defect or damage. I've had similar situations arise myself and been aggravated too. It's also important to live up to the terms of our agreements with you and our other customers -- in this case the written Terms & Conditions of the Geek Squad Protection plan you purchased. Further, it is imperative that we communicate how the coverage works accurately. I regret any miscommunication that there may have been about how the terms of your plan would be fulfilled.
The Geek Squad Agent's choice of language was unfortunate. You're quite correct in that the terms of the plan do not change once it's been purchased. However, the process by which we fill those terms can be subject to change. We reserve the right -- as stated in the Terms -- to provide a refurbished unit to fulfill our obligation under the plan.
We cannot provide the refurbished unit to you without taking possession of the damaged unit. The Agent at the store should have been specific that if you kept the damaged iPad to use in the interim, the replacement could not be shipped to you, but rather to the store for this reason. Please know that I apologize for any inconvenience to you.
Finally, I'm wholly disheartened to read that this experience may prompt you to change your future shopping destination. It is my hope that you will give Best Buy another chance to win you over one day soon. Thank you for taking the time to share your experience with us.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message -
HELP! I had a Flashback Trojan/Malware on my Mac, I deleted it in trash, and now my Mac won't start.
At first my Mac Finder showed n81, n82, etc when you right-click it, instead of the commands " open new finder window", "hide" etc. I also noticed that sometimes, when I would go to sites such as facebook, it would redirect to a different site and I'd have to type in the address again to get to the site. Nothing else was wrong with it. Safari was not shutting down. It wasn't slow.
I did some research and found that I probably have the Flashback Trojan/Malware virus (whatever that is?) And so I followed what some people did (which got their mac fixed) .. I downloaded clamvax and tinkertool to find the malware (hidden files) and I deleted it in trash.. my computer seemed fine but when I restarted it, it wont turn on anymore.. the screen remains blue, the mouse could still be moved, but it stays that way..
did I lose all my files? am I being hacked as we speak? Is this virus very dangerous?! I am very paranoid and know nothing about this kind of stuff so please help!
BTW, the malware was from the game Farm Frenzy.. I have no idea how I got this... I never play online games.@Thomas, Thanks for jumping in. I had to take my wife to a Doctor appointment and things went down hill from there.
I note that you are using Mac OS X 10.5.x. It's important to understand that the Java vulnerabilities that allowed this malware to get established on your machine cannot be fixed in 10.5.x. You would need to upgrade to at least 10.6 (Snow Leopard) to be able to get a version of Java with those vulnerabilities fixed. (Correct me if I'm wrong there, Al!)
That's 100% correct. Natalia has the distinction of being the first OS X 10.5 user confirmed to be infected by Flashback as far as I can tell. That operating system is becoming increasingly dangerous as the days go by. The OS has not been updated since Aug 2009 and the last Security and Java updates were in June 2011. There is no XProtect system and more and more third party's have dropped support in updating their Applications.
Natalia_ wrote:
I actually ran disk utility, and it said that the Macintosh HD is fine... I also tried safe mode/safe boot and did the FSCK command.. even that said that my laptop was fine? but somehow it still stays blue when I start up!
And I think it probably is fine, except that something is hanging during the initial loading process. Could be most anything.
As for my files, I appreciate your advice but I am scared I might do something wrong and mess my laptop up even more!
There is almost no chance of that and at this point it should be obvious to you that if the files on your laptop are that important, you should already have a backup.
I will take it to Apple and hopefully they can help me... because it seems that my files aren't wiped out... yet... It still displayed that I had my files in there..
One word of caution, then. I have been told that Apple has instructed their support folks not to attempt to clean up a malware infection. If I were you I wouldn't bring it up unless you have to.
By the way, while the disk was running, it was making very loud noises.. humming/grinding/etc... what could this mean?
Only one thing in my experience, you're hard drive is toast. All the more reason to try and get all the data you can off it immediately.
The only way to test it is to do a surface scan which Disk Utility cannot do. You would need a third party utility to do that. If it tells you there are bad sectors, that is 100% proof that it's going bad, as modern hard drives repair themselves of bad sectors until they run out of reserves to substitute. -
Please help - trojan/rootkit in my auto update of latest flash player?
Hello
I would be very grateful if anyone is able to advise me about what to do.
My problem is that yesterday, after starting my computer, I was prompted to update my flash player version on startup (like is usual). I told it to do so and it opened my web browser to the following web page: https://get3.adobe.com/flashplayer/update/plugin/. Is the security certificate for this website a bit suspect or is that normal for Adobe? Legitimate site?
From there I clicked to download the latest version and got a file with this name: install_flashplayer11x32_mssd_au_aih.exe (please note the "au" - which shouldn't be there?).
Unfortunately, I went ahead and ran it, not noticing anything out of the ordinary, until after the installation. Straight away I was bombarded with about 20 program is not responding messages, which kept on reappearing even after I'd tried to close flashplayer down.
This made me look into things and I've discovered a couple of things which are of concern to me:
(1). These people are talking about how the file is a rootkit: http://www.novahq.net/forum/showthread.php?p=378847
(2). Virustotal found a trojan when I uploaded the file: https://www.virustotal.com/file/8833e31c04dfd19fc2f80edac481119ed0f3c7251a6619d40c223557e0 c68b22/analysis/
So.... what do I do now? I've scanned with AVG, Malwarebytes, Super Anti-adware, Trend Micro Housecall and TDSSkiller, all of which basically found nothing, apart from a locked sptd file. Apart from these scans, I have done nothing else to my computer yet, like trying to uninstall it, etc. I thought I'd best wait to hear what people have to say before taking action because I'm not sure what I should do next...
Thank you for taking your time to read this, and again, if you can help I'd be relieved!
Browser is the latest version of Firefox and I am running Windows 7. I apologise for any mistakes or rushed typing, I'm just trying to get this sorted, heh :/I have just downloaded the installer file from the link you posted; I have analyzed it, and it is free of malware.
If your Flash Player installation is working now (check it at http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html) then you don't need to do anything.
If Flash Player is not working properly, follow these instructions:
download the Flash Player uninstaller from http://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html and save it to disk;
download the offline installer(s) from http://helpx.adobe.com/content/help/en/flash-player/kb/installation-problems-flash-player- windows.html#main-pars_header and save it/them to disk;
close all browser and other applications, then run the downloaded uninstaller, followed by the installer(s). -
Do I have a virus or Trojan malware on my MacBook Pro?
I downloaded a faulty mp3 file from the internet which I think infected my computer with either a virus or Trojan malware. It took over my computer and disallowed me from accessing any applications. I clicked on Finder, for example, and a window would pop up saying, "Application not found," with a number after it. I rebooted by computer and was able to log back in using Safe Mode. Here, I deleted the file I had downloaded, or so I thought, by dragging it to the trash and emptying it. However, my computer is acting bizarre and barely functions. I am unable to use DVD Player, it says, "There was an initialization error" with code -70017. My volume is unaccessible, there is a circle with a slash through it when I try to use it. Itunes will not work, Iphoto keeps crashing and will not open, and my internet browser is extremely slow and will not play video.
I have downloaded and installed Sophoes Anti-Virus and MacScan in an attempt to rid my computer of the virus but it did not seem to do anything.
Suggestions as to how to fix this problem would be greatly appreciated.This is not the work of a virus, or any other kind of malware. What it sounds like is a very badly corrupt hard drive causing all manner of corruption in your various system components and applications. You probably need to erase your hard drive and reinstall the system from scratch, as ds store has said.
If you actually had malware, Sophos would find it. If Sophos found nothing, there was almost certainly nothing to find. If something like Sophos ever should find malware, unless the malware has "OSX" or "MacOS" in the name, it probably isn't Mac malware and thus isn't something you need to worry about (other than not passing it on to other people).
MacScan is junk. It serves no useful purpose. See:
MacScan disappoints -
Firefox 3.6.19
Mac OS 10.4.11
attempted the''' 3 free options''' listed here
http://support.mozilla.com/en-US/kb/Firefox%20never%20finishes%20loading%20certain%20websites?s=cannot+load+page&as=s
when I click on any of them, they don't just open/run. they want to know what application to use to open them. do these work for my Mac, or is there another free alternative?
Here's what the Mozilla page above said
Firefox never finishes loading certain websites
If specific websites (not all) start to load, but never finish (i.e. The Firefox activity indicator may spin for several minutes, or the status bar may show "Done" on a blank page), it is either because of a software trojan called Vundo, or a file being in the wrong format.
Table of Contents
* Vundo trojan variant
o Search for malware
o More help
* JavaScript file format
Vundo trojan variant
A variant of the Vundo trojan is known to cause Firefox to have problems loading certain high-traffic sites, including Google, Yahoo, MySpace, Facebook, and more.
Search for malware
Not all variants of the Vundo trojan can be detected or removed by malware scanners. However, you should scan your computer for infections first:
* Run the Microsoft Malicious Software Removal Tool.
* Run a full system virus scan with something other than your normal program:
o A '''free solution online is Kaspersky's online scanner'''.
* Run a full system spyware scan with something other than your normal program:
o MalwareBytes' Anti-Malware
o '''SUPERAntiSpyware''' is known to detect many variants of Vundo, and has a free version.
o '''Spybot S&D''' is a well-known free solution.
More help
If you're having a problem loading sites other than the one described above, see the Error loading websites article to see if it addresses your problem. You can also check your Internet security software - resetting permissions for Firefox can often fix similar problems.
There can be other causes of the symptoms described above. Before attempting these instructions, try the methods described in the Basic Troubleshooting article to see if they will address your problem.
If you still have problems after scanning, you may ask a support question.It sounds like you may have multiple problems, but none of them are likely to be caused by malware.
First, the internet-related issues may be related to adware or a network compromise. I tend to lean more towards the latter, based on your description of the problem. See:
http://www.adwaremedic.com/kb/baddns.php
http://www.adwaremedic.com/kb/hackedrouter.php
If investigation shows that this is not a network-specific issue, then it's probably adware. See my Adware Removal Guide for help finding and removing it. Note that you mention AdBlock as if it should have prevented this, but it's important to understand that ad blockers do not protect you against adware in any way. Neither would any kind of anti-virus software, which often doesn't detect adware.
As for the other issues, it sounds like you've got some serious corruption. I would be inclined to say it sounds like a failing drive, except it sounds like you just got it replaced. How did you get all your files back after the new drive was installed?
(Fair disclosure: I may receive compensation from links to my sites, TheSafeMac.com and AdwareMedic.com, in the form of buttons allowing for donations. Donations are not required to use my site or software.) -
How do I use safe mode to get rid of a trojan virus? It is a backdoor that wa installed by a hacker.
HP 11-1120 (3CR2210JN6)
My security program finally told me about the Trojan but thhere must be malware on
this computer also. There are several corrupted extensions In my documents. I am blocked from seeing my files, deleting or altering permissions. I am the rightful owner of this machine so therefor am its administrator( although one handicapped without formal training for the job.
I have purchased a disc from Microsoft for Windows 8.1 but cannot run it (if I can)
until the computer is clean. I would like to save the family pictures if possible). Everytime I try to run any program too close to the corrupted files I get a paper storm that drives me back. The windows open so fast it feels like I will be buried. All of my pictures have been locked away, both music and vidieo players are bound and will not serve the system. Adobie is completely nonfunctional, I must use periphrial programs. Windows viewer, Bonjuer and art programs. I keep bring in different readers to read such docs as I can access. The man that broke into the computer has copies of all my business and private files. I have had private pictures of different members of my family posted around the web where I would rather not see them. I realize that I will need a clean up program but I do not trust any of the ones seen advertised on the web. As a matter of fact one of them is the source of the backdoor virus, I'm sure of it. This driver cleaning program is very agressive I cannot leave my computer for a minute or it will be rooting around in this machine before I know it, uninvited I should let you know. I cut the DSL off when I leave it for any length of time. Can you help me? Annie-Annie, welcome to the forum.
Are you using Google's Chrome OS on the laptop? I need to know which OS so I can find an answer to your question.
Signature:
HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)
HP 10 Plus; Android-Kit Kat; 1.0 GHz Allwinner A31 ARM Cortex A7 Quad Core Processor ; 2GB RAM Memory Long: 2 GB DDR3L SDRAM (1600MHz); 16GB disable eMMC 16GB v4.51
HP Omen; i7-4710QH; 8 GB memory; 256 GB San Disk SSD; Win 8.1
HP Photosmart 7520 AIO
++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**
Intelligence is God given; Wisdom is the sum of our mistakes!
I am not an HP employee. -
I think I have some Malware/Trojan Horse on MacBook Pro. How to get rid of it?
My MacBook Pro has worked perfect for the last 2 years, but over the last 2 days when I am on Chrome it has started clicking onto random websites when I click other links, and showing certain words as underlined and as hotlinks. I think I recognise that from having a PC as Malware or Trojan Horse? What is the best way to remove this as I have read through a few threads on here and they advise not downloading any anti virus software as it slows down your Mac instead of helping.
<Post Edited By Host>You installed the "VSearch" trojan, perhaps under a different name. Remove it as follows.
Malware is constantly changing to get around the defenses against it. The instructions in this comment are valid as of now, as far as I know. They won't necessarily be valid in the future. Anyone finding this comment a few days or more after it was posted should look for more recent discussions or start a new one.
Back up all data before proceeding.
Triple-click anywhere in the line below on this page to select it:
/Library/LaunchAgents/com.vsearch.agent.plist
Right-click or control-click the line and select
Services ▹ Reveal in Finder (or just Reveal)
from the contextual menu.* A folder should open with an item named "com.vsearch.agent.plist" selected. Drag the selected item to the Trash. You may be prompted for your administrator login password.
Repeat with each of these lines:
/Library/LaunchDaemons/com.vsearch.daemon.plist
/Library/LaunchDaemons/com.vsearch.helper.plist
/Library/LaunchDaemons/Jack.plist
Restart the computer and empty the Trash. Then delete the following items in the same way:
/Library/Application Support/VSearch
/Library/PrivilegedHelperTools/Jack
/System/Library/Frameworks/VSearch.framework
~/Library/Internet Plug-Ins/ConduitNPAPIPlugin.plugin
Some of these items may be absent, in which case you'll get a message that the file can't be found. Skip that item and go on to the next one.
From the Safari menu bar, select
Safari ▹ Preferences... ▹ Extensions
Uninstall any extensions you don't know you need, including any that have the word "Spigot," "Trovi," or "Conduit" in the description. If in doubt, uninstall all extensions. Do the equivalent for the Firefox and Chrome browsers, if you use either of those.
Reset the home page and default search engine in all the browsers, if it was changed.
This trojan is distributed on illegal websites that traffic in pirated content. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect much worse to happen in the future.
You may be wondering why you didn't get a warning from Gatekeeper about installing software from an unknown developer, as you should have. The reason is that this Internet criminal has a codesigning certificate issued by Apple, which causes Gatekeeper to give the installer a pass. Apple could revoke the certificate, but as of this writing, has not done so, even though it's aware of the problem. This failure of oversight has compromised both Gatekeeper and the Developer ID program. You can't rely on Gatekeeper alone to protect you from harmful software.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
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