Trouble accessing Email Settings when setting up a Gmail account

Hi there,
I have searched the forum but can't find any similar issues.
I have used BB before and just set up my new Curve 9300 (from work). The Work email and everything else works fine, but I can't set up a Gmail account on it. If I use the Wizard (or go via Email Options), and select 'Email Account Management', the screen says 'Initializing application - connecting to email settings', then it times out and gives the error message 'Your device had a problem connecting to the server'. I get this error message every time and my Work IT won't assist me in resolving the issue,
Any suggestions gratefully received!
Thanks in advance,
Jalber

Have you tried the hard reset? Removing battery for 2 minutes then put it back again? If this does not help you might need to set-up a user name and password to access your email settings on your phone. If you have access to a BIS website make sure the new phone's PIN and IMEI are the ones recorded there, if you have no account you need to create one on the website or you can call your service provider they will create it for you and send a password.

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Trouble accessing Email Settings when setting up a Gmail account

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