Trouble accessing external hard drive

I hope I am in the right forum, but here is my problem. We have a Maxtor Central Axis network storage server (external backup hard drive) that is mac compatible. I only have access to the drive under one of our mac user accounts. Both my wife and I use the computer under separate user accounts. We spoke with Maxtor support and they say it is a mac security issue. We connect to the Maxtor through our Belkin wireless router that is directly connected via an ethernet cable. I can connect to both my wife's and my accounts set up on the Maxtor, but only when the computer is running under her user account. I cannot access either user account on the Maxtor under my user account. However, when I try to "connect to the server" from the go menu, the IP address shows up, but it will not connect. This happens even when we disconnect from the server of my wife's user account. Help me please!!!
Thanks,
Mike

Does the drive show up if you open Disk Utiltiy and have it scan for devices?
Do you have other Firewire devices attached? Does the Firewire bus show up under System Profiler? If your eMachas ever suffered a power glitch, it's possible the Firewire bus is latched up and not responding. Reset the Firewire bus triple fuses by removing all peripherals other than the keyboard and mouse, then removing the power cord from the side of the eMac (to remove the trickle current drawn by modern electronics even when nominally off) and waiting 15+ minutes. Then reattach the power cord restart. Check Apple’s System Profiler and confirm that the Firewire bus is recognized. Reattach peripherals one at a time, checking System Profiler after each to confirm the addition is recognized.
Also, be aware those drives come out of the box formatted as NTFS for use on Windows PCs; while Mac OS X can read NTFS volumes, it can't write to them. To use the drive with both computers, you'd need to format as FAT32 (which can be tricky with Windows volumes over 2 GB), or format as Mac HFS+ / OS Extended and purchase MacDrive for use on the PC.
If you need to reformat the drive, I'd suggest partitioning it into Mac and Windows partitions as well as one or more shared data partitions, and make the Mac partition the first partition. You can then clone the eMac HD to the external using SuperDuper! or CarbonCopyCloner, and have a bootable external HD for emergencies.

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