Trouble adding media. DSLR and other.

Howdy y'all. I bought the Premiere Elements 1 week ago. But when i open the program and select the + Add Media -and then choose Photos from cameras or devices a red Box opens up and it says "cannot start because of missing file(s). please reinstall" so i did just that. but the same red box apperas every time even after re-installing the software.... Then i try to choose Videos from Flip or Camera, and my Canon D700 (t5i) comes up, but it says "This Device does not contain any supported media.
And i've also tried to connect a Samsung S5 mobile phone without any luck. Also a older Canon D350 and a Panasonic compact camera without any luck. Apparently the only thing supported is my built in Webcam!?
Thanks in advance for any input / help on this.
My Laptop is a Lenovo Y50 4K with an i7 CPU, 16 GB ram, and 512 GB HDD +win 8.1

Menu> settings> accounts & sync> add account

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Ok good luck and let us know how it all goes. You may have a bit of work ahead of you but you'll be ok. Its good fun
Message Edited by xmn on 2-22-2005 :55 PM

Trouble adding media. DSLR and other.

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