Trouble changing the APN (Access Point Name)

Hi I recently changed the carrier from Vodafone to Digi Mobile (a local provider) and along with it I purchased from a third party vendor a BB Q5. The problem started when I tried to access the internet. While following the instructions I entered the "Mobile Network" menu then "settings" then "APN Settings". I was told that I should change the default line "blackberry.net" with the password provided by the new carrier but the default line is greyed and cannot be changed . Does anyone had experience with this and can help. Much obliged

Are you able to contact the third party vendor for assistance? I'm not too familiar with it but if the phone locked to Vodafone you could call them too to see what the options are (or get the vendor to do it)
Digi Mobile may be able to assist but I would check with the vendor first, then Vodafone.
I referenced this too:
https://supportforums.blackberry.com/t5/BlackBerry-Z10/how-do-i-cahnge-the-blackberry-net-APN/m-p/25...
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Thanks & Regards Anand Sunka MCSA+CCNA+MCTS

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Trouble changing the APN (Access Point Name)

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