Trouble coming to BT

Question

Hi all this is my story so far . It all started on sep 27 my mother in law who is old and has heart troubles and doesn't deal with stress very well ask me to arrange her bb&calls from talktalk to bt we had the mac code so i done it on line i was giving a activation date 4oct . it past no change over so rang up on the 5oct was told sorry it had not went through i will have to reorder . Got a new date for 20 oct .on the 20 oct the phone was activated but no bb then i got a call on the 21 oct to say they could  not  go ahead with the bb as the mac code had run out so i got a new one and phoned it in but was told they will have to cancel my order and re order in 24 hour's . so i reluctantly accepted this . But later on that day my mother in laws phone was cut off .so i one again phoned up and was told sorry but I don't no why the phone was cut off Then I was told I will have to order again and she will lose her old phone number this is causing her more stress than when her husband died of cancer last year .we have a new date phone 27 oct bb 29 oct she has been without a phone for 5days . The sale dep did say we can request her old number back when phone is activated if eneyone one can confirm this I woud be grateful I will let you no how I get on fingers x thank you.

Answer 1

Hi and welcome to the forum
Yes you should be able to request the old number, normally after a few days as the number needs to be released from the original supplier, in this case talk talk.
Just call the service dept on 0800 800 150, although it could take a few more days once the order has progressed for it to become active
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