Trouble Connecting iPad and iPhone to Exchange Server 2010

Exchange Server 2010.
I have found some online instructions for connecting iPhones and iPods (or iPads) to Exchange Server 2010 using activesync.  I enter all the information as I understand it (the same info used to successful connect Droids), and I do not get an error
until I try to sync (retrieve mail) the first time.  Then it says, "The connection to the server failed."
In the instructions I follwed it has this statement, "Before we get started, please be sure your administartor has purchased you an Activesync license and assigned to
your email address."  What the heck does this mean and how can I accomplish it?  I know activesync is working.  So why do I need a "license"? 
Any help will be appreciated.
Doug Pruiett Good News Jail & Prison Ministry Richmond, Virginia www.goodnewsjail.org

When I tested with the Microsoft Remote Connectivity Tester, it failed on the last step:
ExRCA is testing Exchange ActiveSync.
The Exchange ActiveSync test failed.
Test Steps
Attempting to resolve the host name mail.goodnewsjail.org in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: 74.94.213.106
Testing TCP port 443 on host mail.goodnewsjail.org to ensure it's listening and open.
The port was opened successfully.
Testing the SSL certificate to make sure it's valid.
The certificate passed all validation requirements.
Test Steps
ExRCA is attempting to obtain the SSL certificate from remote server mail.goodnewsjail.org on port 443.
ExRCA successfully obtained the remote SSL certificate.
Additional Details
Remote Certificate Subject: CN=mail.goodnewsjail.org, OU=Domain Control Validated, Issuer: SERIALNUMBER=07969287, CN=Go Daddy Secure Certification Authority, OU=http://certificates.godaddy.com/repository, O="GoDaddy.com, Inc.", L=Scottsdale, S=Arizona,
C=US.
Validating the certificate name.
The certificate name was validated successfully.
Additional Details
Host name mail.goodnewsjail.org was found in the Certificate Subject Common name.
Validating certificate trust for Windows Mobile devices.
The certificate is trusted and all certificates are present in the chain.
Test Steps
ExRCA is attempting to build certificate chains for certificate CN=mail.goodnewsjail.org, OU=Domain Control Validated.
One or more certificate chains were constructed successfully.
Additional Details
A total of 1 chains were built. The highest quality chain ends in root certificate OU=Go Daddy Class 2 Certification Authority, O="The Go Daddy Group, Inc.", C=US.
Analyzing the certificate chains for compatibility problems with Windows Phone devices.
Potential compatibility problems were identified with some versions of Windows Phone.
<label for="testSelectWizard_ctl12_ctl06_ctl02_ctl02_ctl01_tmmArrow">Tell
me more about this issue and how to resolve it</label>
Additional Details
The certificate is only trusted on Windows Mobile 6.0 and later versions. Devices running Windows Mobile 5.0 and 5.0 with the Messaging and Security Feature Pack won't be able to sync. Root = OU=Go Daddy Class 2 Certification Authority, O="The Go Daddy
Group, Inc.", C=US.
ExRCA is analyzing intermediate certificates sent by the remote server.
All intermediate certificates are present and valid.
Additional Details
All intermediate certificates were present and valid.
Testing the certificate date to confirm the certificate is valid.
Date validation passed. The certificate hasn't expired.
Additional Details
The certificate is valid. NotBefore = 2/19/2013 3:16:45 PM, NotAfter = 4/13/2016 1:07:13 AM
Checking the IIS configuration for client certificate authentication.
Client certificate authentication wasn't detected.
Additional Details
Accept/Require Client Certificates isn't configured.
Testing HTTP Authentication Methods for URL https://mail.goodnewsjail.org/Microsoft-Server-ActiveSync/.
The HTTP authentication methods are correct.
Additional Details
ExRCA found all expected authentication methods and no disallowed methods. Methods found: Basic
An ActiveSync session is being attempted with the server.
Errors were encountered while testing the Exchange ActiveSync session.
Test Steps
Doug Pruiett Good News Jail & Prison Ministry Richmond, Virginia www.goodnewsjail.org

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