Trouble connecting new Windows 8.1 Laptop to Bigpond home network

We have just purchased a brand new HP laptop.  It's a mid range machine, 750 gig HDD, 8 gig ram, Intel Core i5 etc running Windows 8.1.  When going through the inital set up procedures after taking it out of the box we can't get it to log on to our Bigpond wireless home network.   You can easily search for and locate our SSID amongst other weaker signals in the neighbourhood.  Upon selecting our network the machine asks for the WPA which we enter exactly as it appears on the Bigpond card - capitals for the letters and no spaces between the characters.  The machine then attempts to connect before returning with an error message of 'cannot connect to network' or similar.  We have quite a number of other devices connected to our wireless network including smart phones, other laptops running windows 7 (and even XP), Ipods, Ipads, Playstation 3, a ethernet connected desk top etc etc.  None of these other devices ever gave trouble when initially trying to connect them to our home network.  It was always just enter the SSID and then the WPA and away you go.  I have rebooted the modem and even done a full reset on it where you have to enter all user names and passwords etc from scratch but to no avail.  I thinking there is maybe some glitch in our new laptop's operating system either inherent with windows 8.1 or a fault with our particular machine.  Any suggestions would be gladly welcomed.

Good morning. The Windows 8.1 bug raises it's ugly head again. There is an issue with windows 8.1 that is being worked on at the moment by Telstra/Microsoft to get this problem sorted out, in the meantime try this work-around: Change DNS settings to Google DNS in Windows on your Windows 8.1 laptop - Open Control Panel  - Click Network and Internet  - Network and Sharing Center  - Click Change Adapter Settings.- right click over the network connection and click on Properties Ethernet connection = Local Area ConnectionwiFi connection = Wireless Network Connection  - Select the Networking tab- click Internet Protocol Version 4 (TCP/IPv4), then click on the Properties button- click on Advanced and select the DNS tab.  If there are any DNS server IP addresses listed there, write them down for future reference, and delete them.   - Click OK. For Google Public DNS, select Use the following DNS server addresses below :- Preferred DNS server  : 8.8.8.8 Alternate DNS server  : 8.8.4.4

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