Trouble connecting to apps and iTune store.

Have new iPad. I can get connected to internet, but can't get on the App store. AFter lots of "thinking", message is " can't connect to iTunes store. I have an account (opened from another computer, and have a user ID). Any advice. One friend suggested I have an older version router and must have a newer version WPA instead of WEP. Feedback?? DW

The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

Similar Messages

I am unable to sign into the App and iTunes Store.

Hi
I recently bought an ipad mini , a few months old . Since yesterday I am unable to sign in to the app and iTunes Store. When I clink on a game link I want to install I am asked for my password and then a pop up appears saying I cannot connect to the App Store .
I have changed my password , checked my settings and also checked my wifi connection .
I hope someone can help .
Regards
Yamini

The Complete Guide to Using the iTunes Store
http://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-thttp://www.ilounge.com/index.php/articles/comments/the-complete-guide-to-using-t he-itunes-store/
iTunes Store: Associating a device or computer to your Apple ID
http://support.apple.com/kb/ht4627http://support.apple.com/kb/ht4627
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297http://support.apple.com/kb/TS3297
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors
http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes-http://ipadinsight.com/ipad-tips-tricks/best-fixes-for-cannot-connect-to-itunes- store-errors/
iOS: Changing the signed-in iTunes Store Apple ID account
http://support.apple.com/kb/ht1311http://support.apple.com/kb/ht1311
Try this first - Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.
This works for some users. Not sure why.
Go to Settings>General>Date and Time> Set Automatically>Off. Set the date ahead by about a year.Then see if you can connect to the store.
 Cheers, Tom

My new iPad air 2 won't connect to app or iTunes store

my new iPad air 2 won't connect to app or iTunes store

Hi Brad,
Welcome to Apple Support Communities.
Take a look at the article linked below, it provides troubleshooting tips and information that’ll help you resolve the iTunes Store connection issue that your seeing with your iPad Air 2.
iTunes: Advanced iTunes Store troubleshooting - Apple Support
Cheers,
-Jason

IPad app store won't display certain apps, and itunes store won't display any searches at all

Hi. My problem started when instagram won't open bc it says I have an old version, but everytime I checked the "updates" in the app store, instagram doesn't appear. So I deleted it. Now no matter how I search on my iPad for instagram and other certain apps (like 8tracks), they won't appear in the search results! Even when I try to download the apps via the iTunes store, nothing I search on iTunes ever displays. It just loads and stops halfway. I've tried downloading a new iTunes and restoring my iPad but nothing works. Can anyone help me please?

We are all users here, just like you. You can tell Apple about your suggestions by using this link:
Apple - iPod touch - Feedback
New versions of apps might need other hardware requirements and will not work on older devices.

IPad 2 with iOS 6 installed displaying the old App and iTunes stores interface.

I noticed today that my iPad 2, updated to run iOS 6, is no longer displaying the new App Store or iTunes Store interface as introduced with iOS 6, but rather defaulting to the old interface, as familiar in iOS 5 and prior. However my iPad was displaying the new store interfaces as of Wednesday September 19th.
Here's a screen shot of what I currently see.
I presume that the store skin is displayed by Apple on the backend, and for some reason my iPad is still displayng the old interface.
Just wondering if anyone else is experiecing the same sight?
--- jgurbisz

I noticed today that my iPad 2, updated to run iOS 6, is no longer displaying the new App Store or iTunes Store interface as introduced with iOS 6, but rather defaulting to the old interface, as familiar in iOS 5 and prior. However my iPad was displaying the new store interfaces as of Wednesday September 19th.
Here's a screen shot of what I currently see.
I presume that the store skin is displayed by Apple on the backend, and for some reason my iPad is still displayng the old interface.
Just wondering if anyone else is experiecing the same sight?
--- jgurbisz

Can't connect to app or iTunes store , what's going on?

WWhat's going on ? Not connecting to iTunes or App Store ?

As per the Apple iCloud status page, they are having issues. Do not make changes at your end.
https://www.apple.com/support/systemstatus/
Edit

HT1947 Having trouble connecting Remote app to iTunes on Windows 8 system. Cannot see devices in same network. Is this a Windows issue?

I have a Windows 8 system running iTunes 11.0.2.26 with an iPad 3rd gen. running Remote app. All units on the same network and subnet. When I bring up iTunes on the windows system, I cannot see any devices, i.e. my iPad. I can ping all connected devices including the iPad from Windows 8 box. Is this a Win8 issue talking to iTunes? Can't seem to crack this nut...

Thanks for the reply.
When I use Remote Desktop and use the Public IP of the router without the port number (49250), I am able to get into the server. However, when I try to use RDP with the [Public IP]:49250, it will not connect to the 192.168.0.30 workstation.
Right now the router is program to forward port 49250 requests to the 0.30 workstation.
I am going to work on the Inbound/Outbound Firewall settings today and see if this will resolve the issue.

Trouble connecting Macbook Air and iTunes with Apple TV

When I tried to connect my iTunes to my Apple TV,this message showed 'An error occurred while connecting to the AirPlay device “Apple TV”. An unknown error occurred (-15000)'. I just changed my iTunes ID. I am using Macbook Air 13" mid 2011 OS X Lion.
Anyone has the same problem?

goto settings on your appletv and reapply your new Apple ID information to correct the issue. Same on your Air also if you havent already done so

My new iphone is running extremley slow, internet takes ages to load, apps take ages to install and has trouble connecting to app store. and the apps dont work properly like ebay wont open or refresh items, plz help

my new iphone is running extremley slow, internet takes ages to load, apps take ages to install and has trouble connecting to app store. and the apps dont work properly like ebay wont open or refresh items, plz help
my iphone4 is 10 times faster
i have backed up on itunes and restored but still no luck
even siri is lagging

my new iphone is running extremley slow, internet takes ages to load, apps take ages to install and has trouble connecting to app store. and the apps dont work properly like ebay wont open or refresh items, plz help
my iphone4 is 10 times faster
i have backed up on itunes and restored but still no luck
even siri is lagging

I'm having trouble connecting to apps, itunes store, internet on my iPhone 5 running iOS 7.0.4. I am currently connected to a perfectly running WiFI connection. Why am I not able to connect anything? I've tried ALL the fixes suggested. HELP!!!!!!!!!

I'm having trouble connecting to apps, itunes store, internet on my iPhone 5 running iOS 7.0.4. I am currently connected to a perfectly running WiFI connection. This just started happening today (2/19/14)! Why am I not able to connect anything? I've tried ALL the fixes suggested. HELP!!!!!!!!! BTW, I know my Wi-Fi connection is good because I'm using it on my desktop and other people in my office are also connected on their iPhones and desktops. Again, HELP!!!!

You may not really be connected to your WiFi network.
Your router may not have given your iPhone a valid IP address. Go to Settings > Wifi > your network name and touch the "i" to the right to see the network details. If the IP address starts with 169 or is blank then your router didn't provide an IP address and you won't be able to access the Internet.
Sometimes the fix can be as simple as restarting your router (remove power for 30 seconds and restart). Next, reset network settings on your iPhone (Settings > General > Reset > Reset network settings) and then attempt to connect. In other cases it might be necessary to update the router's firmware with the latest from the manufacturer's support web pages.
If you need more help please give more details on your network, i.e., your router make, model and version, the wifi security being used (WEP, WPA, WPA2), etc.

HT1386 When I go to do an update for my apps on my iPhone 4S it says that I am connected to the Chinese iTunes Store and tha I need to switch to the US store. How do you do that?

When I go to do an update for my apps on my iPhone 4S it says that I am connected to the Chinese iTunes Store and tha I need to switch to the US store. How do you do that?

Settings > iTunes & App Stores > Apple ID: > View Apple ID > Country/Region...change here.

TS1398 my ipad is connected to my wi-fi but the app store and itunes store never open, the internet nev    er works and it is always loading. i dont understand as it is a brand new ipad.

my ipad is connected to my wifi but the app store and itunes store never open, the internet never works and it is always loading but never working. I dont understand why as my computer works for my wifi and my brand new ipad should too.

Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

I tried to install an app from Channel 4 in the UK and got a message that my account would not allow that. Now I appear to be permanently connected to the UK ITunes Store. How to get back to the USA store?

I tried to install an app from Channel 4 in the UK and got a message that my account would not allow that. Now I appear to be permanently connected to the UK ITunes Store. How to get back to the USA store?

Never mind, after about 20 minutes it switched back by itself.

Dont connect with mac AppStore and iTunes store, but Safari and other apps is working good. pleeeease help.(OS X 10.8.5)

Dont connect with mac AppStore and iTunes store, but Safari and other apps is working good. pleeeease help.(OS X 10.8.5)

Error message?

After moving from my home country (Poland) to the Middle East (UAE) with the same computer I can not get connected to Apple Store and iTunes Store.

After moving from my home country (Poland) to the Middle East (UAE) with the same computer I can not get connected to Apple Store and iTunes Store. Any clue why?
Regards,
Maciek

Click the round flag icon bottom right corner of the App Store window.

Trouble connecting to apps and iTune store.

Similar Messages

Maybe you are looking for