Trouble connecting to itunes
I upgraded IE to version 7 and at the same time did a full clean of my system using Superantispyware. Now, when I try to log onto itunes I get this error "Itunes can't verify a secure connection with the itunes store [-9815].
I tell it to connect anyway and it does, but I can't buy anything.
Has anyone run into this error before?
is it possible that you could go through your security/anti-virus' settings and set it to allow the iTunes store to pass through with out this error messagecoming up? If that doesn't work, try going to the companies website and try talking to a representative or something like that.
Similar Messages
-
Trouble connecting to iTunes through wi-fi from iPad
i am currently having trouble connecting to iTunes wirelessly from my iPad. i try googling the answers but i just can't seem to find the correct one, there was one that worked temporary for me, but once i turned my computer/iPad off and try to reconnect my iPad to iTunes agian the next day it just didn't want to.
my ipad is sayingon the 'iTunes Wi-Fi Syncing' tab that is will resume once it finds my PC.
i don't know what went wrong but it used to work just find. before when i open iTunes and turn my iPad on it will just automatically connect, but for the pass few days it stopped working.
i have every turn on, i have 'sync to iTunes wirelessly' check on the summary page and i have my wi-fi signel at full, so i dont' know what the problem is. i didn't do anything to my router for this to happen.
p.s. if this help i just recently updated my iOS system for my iPad, because there was a new update and i though, 'what the ****, why not.'
please tell me this isn't the reason, if so i'll so, ljaflsjflskjflkjsd.
thanks for the help in advance.Have you tried to sync your iPad with your computer using the sync cable? I find that I have to do this once in a while to get my iPad to sync with my PC wirelessly again.
-
HT4559 I have trouble connecting to iTunes for updates and synchronization
Cannot connect/ contact iTunes with my IPad2. Also cannot sync my iPad2 with laptop's iTunes music and photos. Please offer help. Thanks.
Can't connect to the iTunes Store
http://support.apple.com/kb/TS1368
iTunes: Advanced iTunes Store troubleshooting
http://support.apple.com/kb/TS3297
Cheers, Tom -
Whenever I am syncing my iPhone 4 (with iOS 6.1.3) via cable with iTunes, I have to jiggle the cable to get it to connect with iTunes. Also, whenever I'm listening to any kind of sound, sometimes the sound just drops out and the volume bar disappears.
I asked an Apple tech in the store, and he told me to restore the phone and set up as new phone. I have done this with no success. Any suggestionsiPhone charging port is faulty or dirty. Clean charging port with clean toothbrush and small amount of Isopropyl Alcohol.
-
Trouble connecting to itunes store: network connection
For the past 3 or 4 months i havent been able to connect to the itunes store at all. I have tried all the trouble shooting, uninstalling, re installing, running the test, turning off firewall completely and still nothing... I am not using Norton and use Comcast as an ISP can someone please help me????????
Microsoft Windows XP Home Edition Service Pack 2 (Build 2600)
EMACHINES T5010
iTunes 8.0.0.35
QuickTime 7.5.5
FairPlay 1.0.15
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.1.0.25
Bonjour 1.0.5.11 (118.5)
iTunes Serial Number B1703B49B934ACF9
Current user is an administrator.
The current local date and time is 2008-09-18 17:15:21.
iTunes is not running in safe mode.
Video Display Information
Intel(R) 82915G/GV/910GL Express Chipset Family
** External Plug-ins Information **
No external plug-ins installed.
** Network Connectivity Tests **
Network Adapter Information
Adapter Name: {E17EA027-4AB5-479E-88BF-B03C89500B0C}
Description: Intel(R) PRO/100 VE Network Connection - Packet Scheduler Miniport
IP Address: 76.30.176.5
Subnet Mask: 255.255.254.0
Default Gateway: 76.30.176.1
DHCP Enabled: Yes
DHCP Server: 68.87.66.18
Lease Obtained: Thu Sep 18 16:14:14 2008
Lease Expires: Mon Sep 22 10:21:24 2008
DNS Servers: 68.87.85.98
68.87.85.98
68.87.69.146
68.87.78.130
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: Yes
HTTP Proxy: actsvr.comcastonline.com:8100
Firewall Information
Windows Firewall is off.
Connection attempt to Apple web site was successful.
Connection attempt to iTunes Store was successful.
Secure connection attempt to iTunes Store was successful.
Secure connection attempt to iPhone activation server was successful.
Last successful store access was 2008-04-18 19:18:49.
** CD/DVD Drive Tests **
LowerFilters: Cdr4_xp (7.1.0.188),
UpperFilters: Cdralw2k (7.1.0.188), GEARAspiWDM (2.0.7.5),
E: TSSTcorp CD/DVDW TS-H552B, Rev GA04
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 255:57 on CDROM media.
Track 1, start time 00:02:00
Get drive speed succeeded.
The drive CDR speeds are: 4.
The drive CDRW speeds are: 4.
Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off.
The last failed audio CD burn had error code 4220(0x0000107c). It happened on drive E: TSSTcorp CD/DVDW TS-H552B on CDR media at speed 8X.
** iPod/iPhone Connectivity Tests **
iPodService 8.0.0.35 is currently running.
iTunesHelper 8.0.0.35 is currently running.
Apple Mobile Device service 2.10.31.0 is currently running.
Universal Serial Bus Controllers:
Intel(R) 82801FB/FBM USB Universal Host Controller - 2658. Device is working properly.
Intel(R) 82801FB/FBM USB Universal Host Controller - 2659. Device is working properly.
Intel(R) 82801FB/FBM USB Universal Host Controller - 265A. Device is working properly.
Intel(R) 82801FB/FBM USB Universal Host Controller - 265B. Device is working properly.
Intel(R) 82801FB/FBM USB2 Enhanced Host Controller - 265C. Device is working properly.
FireWire (IEEE 1394) Host Controllers:
OHCI Compliant IEEE 1394 Host Controller. Device is working properly.
Most Recent Device Not Currently Connected:
iPod classic running firmware version 1.0.2
Serial Number: 8L742BDEYMV
** iPhone/iPod Touch Sync Tests **
No iPhone or iPod found.thank you for the response...i was starting to think i wasnt going to get help... i have had comcast for about a year and a half (hate the service) and itunes worked before...i did try powercycling the modem a few times... unplugged everything... went to work came back and plugged it all back in... nothing!!! i am using a router but have direct connected to the cable box before and still had problems... can you think of anything else?
-
Please answer ASAP!!
Hi eisense,
I also have a similar problem but not quite the same. First of all, let me give you the setup of the configuration:
-- Desktop PC OS: Windows 8.1 64-bit
-- iTunes version: 11.3.1.2 (latest) for 64-bit
-- iPad Air with 3G/4G SIM slot
-- iOS version: 7.1.2 (11D257)
-- Several USB peripherals: Keyboard, mouse, printer, scanner.
What I want to do is to sync my iPad with iTunes (NOT to charge it via USB). However, I get a strange behaviour 99% of the time (I will talk about the 1% later). The behaviour is the following:
1. I connect the iPad to any USB port of my PC. My desktop PC is a new one, substantially "beefed up".
2. The iPad changes continuously from "Charging" to "Not charging" and vice versa all the time (the change of "charging states" happens roughly every 2 seconds).
3. While doing that, iTunes changes state from recognizing the iPad to "not identifying it properly". It suggests that I disconnect and reconnect it again. No matter how many times I do that, it never does any good.
4. Eventually I get an error (error code: 0xE8000084) but the change of "charging states" goes on and on.
5. During this time I was checking the Windows Device Manager. When the iPad was at the "charging" state the "Apple Mobile Device USB" appeared under the "Universal Serial Bus controllers" section of the Device Manager. When it was not charging, the "Apple Mobile Device USB" disappeared.
6. Even in the case the iPad was charging the "Portable Devices / Apple iPad" entry didn't appear in the Device Manager.
I have read all the posts about the particular error code and about the connectivity issues with iTunes. However, no matter what I have tried I haven't resolved my problem yet. I completely uninstalled and reinstalled iTunes according to Apple instructions. Rebooted my PC while removing all the other USB peripherals. I stopped and restarted the AMDS service. I hard rebooted the iPad. I switched USB cables. I even tried to sync my iPhone 5S in case it was an iPad problem. All has failed. Even the iPhone has the same behaviour.
NOW, about the 1% I was talking before.
If the iPad is completely charged to 100% (99% is not enough) the problem disappears. During the time that the battery is at 100% the iPad is not charging and at the same time all is fine with iTunes. The problem reappears when the battery goes to 99%.
I don't remember having this problem a few months back. Any ideas? -
I am having trouble connecting to itunes
can u help me with my problem
Microsoft Windows 7 x64 Home Premium Edition Service Pack 1 (Build 7601)
eMachines ET1331G
iTunes 11.0.2.26
QuickTime 7.6.9
FairPlay 2.3.31
Apple Application Support 2.3.3
iPod Updater Library 10.0d2
CD Driver 2.2.3.0
CD Driver DLL 2.1.3.1
Apple Mobile Device 6.1.0.13
Apple Mobile Device Driver 1.64.0.0
Bonjour 3.0.0.10 (333.10)
Gracenote SDK 1.9.6.502
Gracenote MusicID 1.9.6.115
Gracenote Submit 1.9.6.143
Gracenote DSP 1.9.6.45
iTunes Serial Number 003EBBC00A282E68
Current user is not an administrator.
The current local date and time is 2013-08-10 11:37:42.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is not supported.
Core Media is supported.
Video Display Information
NVIDIA , NVIDIA GeForce 6150SE nForce 430
**** External Plug-ins Information ****
No external plug-ins installed.
iPodService 11.0.2.26 (x64) is currently running.
iTunesHelper 11.0.2.26 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** Network Connectivity Tests ****
Network Adapter Information
Adapter Name: {189A7EA4-E3E5-4BEB-805A-E0A751964664}
Description: NVIDIA nForce 10/100 Mbps Ethernet
IP Address: 192.168.0.2
Subnet Mask: 255.255.255.0
Default Gateway: 192.168.0.1
DHCP Enabled: Yes
DHCP Server: 192.168.0.1
Lease Obtained: Sat Aug 10 11:07:50 2013
Lease Expires: Sat Aug 10 12:07:50 2013
DNS Servers: 65.32.5.111
65.32.5.112
Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
Firewall Information
Windows Firewall is on.
iTunes is NOT enabled in Windows Firewall.
Connection attempt to Apple web site was unsuccessful.
An unknown error occurred (-3212).
Basic connection to the store failed.
An unknown error occurred (-3212).
Connection attempt to Gracenote server was successful.
An unknown error occurred (-3212).
Last successful iTunes Store access was 2013-05-06 17:41:30. -
Trouble connecting to iTunes Store after Windows 8.1 upgrade
After installing Windows 8.1, iTunes will only connect to the iTunes store when my computer is deactivated. If I open iTunes and deactivate my computer it connects to the iTunes Store without a problem. As soon as I activate the computer I cannot connect it to the iTunes Store. Everything worked fine before I upgraded to 8.1. I uninstalled all Apple programs & reinstalled everything but it did not fix it. New Samsung All-In-One machine.
thanks for your suggestion ryclark, but when I downloaded and installed it asked for my serial number. I typed in the number on my Audition 3 box but it said 'invalid serial number'. Tried 3 times. Also tried my ver 1.5 serial number. Didn't work either. Amazed that Adobe would just leave you hanging like that. I purchased the programs a while ago (went from Cool Edit Pro to Audition 1, then 1.5 then 3. Spent serious money. Not cool to just say 'tough luck'. I'm sure there is a simple patch but they'd rather I buy it all over again. Well... they can screw me once but I'll take my business elsewhere (ie, Pro Tools). Sorry to vent, you were just trying to help!
Best,
Billy -
TS3297 Trouble connecting to iTunes store.
I'm getting an error when trying to connect to App Store/iTunes Store that reads "ConnectionManager::invoke::Failed to find service connection url." This just started about an hour ago. Before that, everything was working fine. I can access the internet and other secure sites, but not iTunes store. I've gone through all the troubleshooting regarding iTunes connection issues. Any suggestions?
thank you for the response...i was starting to think i wasnt going to get help... i have had comcast for about a year and a half (hate the service) and itunes worked before...i did try powercycling the modem a few times... unplugged everything... went to work came back and plugged it all back in... nothing!!! i am using a router but have direct connected to the cable box before and still had problems... can you think of anything else?
-
HELP- trouble connecting to itunes from iphone 4s
Hey,
If anyone can help.
When i plug in my iphone to my computer itunes comes up but then it comes up with an error saying "This iphone cannot be used becausethe apple mobile device is not started" what does this mean ? I have tried downloading itunes again and still does not work. Have also adjusted my norton settings to allow for itunes and still nothing. Can anyone please help.
ThanksYou will need to connect your iPhone to your PC at some point to transfer your iTunes store account information over.
Still, the iTunes store on the phone will only work if the phone is connected to a WiFi network. 3g/Edge will not work. -
Is anyone else having problems? I keep getting "The item you've requested is not currently available in the UK store." This happens on my PC and my iPad
There are lots of comments about his over in this thread https://discussions.apple.com/thread/5271084?tstart=0
-
Connection failure - Itunes tells me to check my date/time. Help?
Evening, everyone.
I'm having some trouble connecting to Itunes. I get the following error message when i try -
"Itunes could not connect to the music store. A secure network connection could not be established.
Check that your computer's date and time are correct and try again."
I duly checked the date/time and found that they were wrong, so updated them and tried again and still received the same message.
I also tried turning off my Norton and trying to connect with it disabled, with no luck. The other things currently running are DVD43, Sonic Cineplayer and MSN messenger. I can't see why any of them would be interfering, but i'm happy to be corrected.
I've had no luck finding answers on the Itunes support page. I'm not sure what other information i can give to help elucidate, so feel free to ask.
Any ideas?
Hallmark Xblade Windows XPHas anyone figured this out yet - this is the same message I get. I have the newest version of iTunes and just started using it with music I already had. First time trying to buy music, and that's what I got!!
Please someone!!!!!!!!
Dell XPS 400 Windows XP -
Unable to connect to iTunes - nothing will download.
I am having trouble connecting to iTunes. Nothing will download.
Also try A and B
(A) Restart iPad
1. Hold down the Sleep/Wake button until the red slider appears.
2. Drag the slider to turn off iPad.
3. Turn iPad back on, hold down the Sleep/Wake until the Apple logo appears
(B) Reset iPad
Hold down the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears
Note: Data will not be affected. -
TS1814 i have window 8 cannot connect to itunes
I am having trouble connecting to itunes stores and wi fi
Then try:
Can't connect to the iTunes Store
Best Fixes for ‘Cannot Connect to iTunes Store’ Errors | iPad Insight -
Cannot connect to iTunes store on iPad 3
Hi, I have been unable to connect to the iTunes store on my iPad 3 to do my updates or to purchase Apps. I have tried signing in and out of iTunes, resetting the network settings, turning off and on my iPad, giving it time, etc. but I can't get access to the iTunes store. Any suggestions?
URGENT UPDATE!!!
I really hope this works for everyone else. It just worked for me.
I got my mother an iPad mini for Christmas and we've had trouble connecting to iTunes all morning. I got a new iPad and it worked just fine on mine right off the bat, somimwas confused as to why here's didn't work.
All I did was sign out of her Apple account on her iPad Mini and signed onto mine. I noticed that I was able to connect to the iTunes store perfectly fine at that point. I signed out of my account and then back into hers in the App Store at the bottom of the Featured tab. After that, she was able to connect to the iTunes store just fine.
So basically, for this potential fix, you need to sign into someone else's Apple account, try out iTunes, sign out, and then sign back into the original Apple account for that device.
Please let me know if this helps. If it does, SPREAD THE WORD! There are so many others having this issue.
Maybe you are looking for
-
Once pictures are moved from your camera to your iPad (using the camera connection kit), how do you get the photos off of the iPad? They do not show up in my photo stream or my iCloud. I am able to see any photo I took on the iPad using the iPad came
-
ITunes won't install because of Quicktime?
When I tried to install iTunes, it went through the installation, but at the very end, it quit and i got a message saying, The installation of Quicktime did not complete successfully. iTunes requires Quicktime. The problem is, though, that I had just
-
How to many an appointment?
how can i make an appointment online without going to an apple store and how much will it cost me to fix my my cracked iphone 5 screen?
-
What can i use instead of Visual Studio?
I'm a new user. i need to use Microsoft Visual Studio for my project. As i understand there is no MVS for mac. But is there any thing else, that is capacitable as MVS for mac.
-
TPC2006 keyboard doesn't appear
Hello I have two questions, 1. I'm workin with TCP2006 and I'm trying to open the keyboard but it's doesn't appear. I did everything the manual said but it wasn't succesfull.... I suppose that tha keyboard is out of the panel, if so how can I see it