Trouble converting pdf to word document with ocr

I just tried converting a pdf to a word document. I've done this successfully before. I checked the box indicating I wanted character recognition in English. The conversion I received was only a picture of the pdf file. No OCR. What's wrong?

  Thanks for your reply. My file is confidential, so I tried creating a similar file, 1 page long,that wasn't confidential. I found that Adobe easily converted the similar file using OCR.
My original confidential file is 20 pages long, with 5 columns on each page. I thought maybe its length was the problem, so I tried converting only one of the pages to Word and it worked with OCR recognition. There were many, many mistakes though.  Also, it wasn't possible to copy and paste the columns into a new document. When I did that, the data reorganized itself into a list format with irregular formatting--as if I were pasting in text format. It seems like the OCR process only partially worked.
I thought that maybe enough of the conversion was accurate for me to be able to work with it. when I looked at it closely I realized it wouldn't be possible.
Unlike me, my colleague has the full version of Adobe. When she returns tomorrow (Thurs.), I will see if she is able to change any of the writing on the original document to make it non-confidential. If she can, I will include a screenshot.

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