Trouble converting Word 2010 file into PDF

Question

I have a file that was original composed in Word 2007.  It has a box with dialog on the front page (think a disclaimer on the cover of a brochure).  I use Acrobat 9 Pro.  Converting that file was perfect.  I recently upgraded to Word 2010 and I open, edit and save the document in compatibility mode.  When I print to Adobe (or alternatively convert the file), the disclaimer in the text box doesn't convert properly.  The rest of the document looks fine, but the text in the box is smushed to the far right of the box.  I have no idea what to do.  Another person I sent the file to has no issues converting from Word 2007.  Is there a known issue with Word 2010?  Is there a fix or plug-in?  Thanks all.

Answer 1

Bon dias,
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Adobe has not formally tested Acrobat 9 software with Microsoft Office 2010 applications and does not certify the behavior of using the two together.
The Acrobat ribbons, also known as Acrobat PDFMaker, do not work with Office 2010 applications the same way they do with Office 2007. Customers using Acrobat 9.0 through 9.2 will see the Acrobat ribbon in Office 2010 applications; however, attempting to use PDFMaker functionality from the Acrobat ribbon can result in unexpected behavior. Customers who update to Acrobat 9.3 or later will not see the Acrobat 9 ribbon in Office 2010 applications.
Adobe plans to add support for its Acrobat PDFMaker technology for Office 2010 in the next major version of Acrobat.*
We have not made any announcements about updating Acrobat 9 PDFMakers for Office 2010.
*This FAQ contains forward-looking statements, including those related to Adobe's future product plans, that involve risks and uncertainties that could cause actual results to differ materially. For a discussion of these and other risks and uncertainties, individuals should refer to Adobe's SEC filings. Adobe does not undertake an obligation to update forward-looking statements.
For more detailed information see:  Acrobat FAQ:
http://www.adobe.com/products/acrobat/faq/
Be well...