Trouble Deactiving Photoshop Elements 8.0

I am having trouble deactiving my Photoshop Elements 8.0 from my old computer. I get the message "Unable to Connect..." yet I can connect to the internet, I have turned my firewall off, there are no proxy servers running on my computer. Can anyone help me with this issue?

contact adobe support, http://helpx.adobe.com/contact.html

Similar Messages

  • Trouble Deactivating Photoshop Elements

    I am online but cannot de activate photoshop elements to install a new hard drive! Help!

      You open the Editor on your old PC and on the menu bar click Help à Deactivate
    If that doesn’t work you need to contact support at the link below. Click I need help with deactivation and it’s often possible to initiate live chat.
    http://www.adobe.com/aboutadobe/contact.html

  • Having trouble installing photoshop elements 10. Keeps telling me "file archive part of PS ele 10 is missing. need all parts to extract??

    Having trouble installing photoshop elements 10. Keeps telling me "file archive part of PS ele 10 is missing. need all parts to extract??

    there are two files for win os, an 7z and an exe.
    download both, place both in the same directory and click (or double click) the exe.
    Downloadable installation files available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4, CS4 Web Standard | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  13 |12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  13 |12 | 11, 10 | 9,8,7
    Lightroom:  5.7.1| 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.
    window using the Lightroom 3 link to see those 'Important Instructions'.

  • Having trouble downloading photoshop elements 12 on windows. Can't get past the installing sharing technologies part of the download. It just goes on for hours.

    Having trouble downloading Photoshop elements 12 on windows. Can't get past the installing sharing technologies part of the download. It just goes on for hours. Don't get error message but it won't finish download. Help please.

    بتاريخ ١٧/٠٨/٢٠١٤ ٤:٥٨ ص، جاء من "akpsjones" <[email protected]>:
    having trouble downloading photoshop elements 12 on windows. Can't get
    past the installing sharing technologies part of the download. It just goes
    on for hours.
    created by akpsjones in Downloading, Installing, Setting Up - View the
    full discussion
    >

  • Having trouble installing Photoshop elements 12 (dvd version) for Mac

    Having trouble installing Photoshop elements 12 (dvd version) for Mac. It says "Installer failed to initialize. This could be due to a missing file. Please download Adobe Support Advisor to detect the problem." What do I do???

    Mac - Installer failed to initialize. (etc) HELP! I can't install the CS6 Master Collection Suite.

  • Trouble opening photoshop elements after download.

    I am having trouble opening photoshop elements. When I get done downloading it, it opens up as a text document in textedit.

    Applications --> Utilities --> Disk Utility
    Repair your stuff and/ or fix the archive. And also refer to the topic on teh front page about issues on OSX 10.7.
    Mylenium

  • Trouble launching photoshop elements 13

    I'm having trouble launching photoshop elements 13.  I'm on a PC and I'm double clicking on where it says setup.exe, it then asks me to sign on with Adobe ID and I do that and then I just have a circle of small boxes showing on my screen.

    See if this helps any. Substitute 13 for 12 in the file path:
    Elements 12 - not working

  • Trouble uploading Photoshop elements to a new computer

    I am having trouble uploading Photoshop Elements 12 to a new computer.  I have the disk for Photoshop Elements 2, so I uploaded it to the new computer.  I transferred the Photoshop Elements 12 executable file to my new computer When I tried to execute it; it gives me the following error: "The application cannot be installed due to a certificate problem.  The certificate does not match the installed application certificate, does not support application upgrades, or is invalid.  Please contact the application author." 

    You need to install the program, transferring doesn't work. 
    PSE 10, 11, 12 - http://helpx.adobe.com/photoshop-elements/kb/photoshop-elements-10-11-downloads.html

  • Deactivating Photoshop Elements 10 on a computer I do not have access to

    I recently sold my old Windows laptop without realising I hadn't deactivated Photoshop Elements 10. When I go to activate my product on my new Windows laptop it says I have reached the activation limit. I went onto Adobe Support and it told me to Contact them by clicking a link. I clicked this link and it just took me back to the previous page where I had to enter my product and the problem I had with the activation/deactivation. This is really frustrating as it feels like I'm going around in circles in an attempt to contact Adobe.
    This is the first page where I entered my product information: Contact Customer Care
    This is the second page, when I click Contact Us it takes me back to the first page: Error "Activation limit reached" or "Sign in failed" | Adobe products
    Thanks in Advance

    Here is a link for chat support.  You may have to wait until after the weekend to get help, but they have the ability to deactivate for machines that are no longer accessible.
    Serial number and activation chat support (non-CC)
    http://helpx.adobe.com/x-productkb/global/service1.html ( http://adobe.ly/1aYjbSC )

  • Deactivated Photoshop Elements

    I deactivated Photoshop Elements 10 from my old Mac to install it on my new Mac but I don't find the serial number. I bought the CD at Best Buy at least 2 years ago. Is Adobe keeping record of the computers IP so they can see I am not cheating? I would like to be able to use the software on my new laptop. Thanks.

    Find your serial number quickly
    Redemption Code Help
    Mylenium

  • Having trouble installing Photoshop  Elements 13. [was: I wonder if somehow I might have went to Creative cloud because something crossed my screen, but I am not used to doing this so]

    I could really use Customer Service help. I received Photoshop Elements as a gift for Christmas...I waiting until i got a new laptop so that I could use that as i was having trouble with older computer. However, I am having trouble installing the software...I swear the dvd added the programs, and I saw them in files explorer i think, but then I cannot find or I was not even able to add the serial number to my knowledge, because it was blank...no keystrokes were shown...and i don't see the program anywhere...Could I have down something wrong and it is somewhere in the cloud?

    Thank you. That's what I first thought that I didn't need to do anything
    but install from the dvd drive. However after the agreement, it asks me to
    sign in at adobe. (Sorry, I'm a little tired of looking at this right
    now)...I'll try again tomorrow.
    There is no one that I see how to start using the program as I must sign
    in. However, I have never been able to get the number to your firm. Or get
    the correct number... I think I clicked on a learning tutorial or browsed
    Adobe's website to learn more, but got caught up in all the details.
    I never uninstalled virus protection to run it because I thought that it
    would ask. I'll try again tomorrow I am frustrated. Thank you for your
    patience. I appreciate it totally. It's really sad cause I really wanted to
    create. I have wanted this for a very long time and I can't believe how
    difficult this has been. It would be really nice to know what is really
    wrong. I must not be seeing something or I've done something.
    On Mon, Apr 6, 2015 at 10:08 PM, Ned Murphy <[email protected]>

  • Need help Deactivating Photoshop Elements 9 on old computer

    Okay, so, here we go.
    Originally I had Elements 9 installed on my old computer, but that computer suffered a massive hardware failure and I am unable to deactivate Elements 9 on it.
    On this computer I am currently using I have Elements 9 on it as well.
    However, I have a new computer that I would like to have Photoshop Elements 9 on, but cannot due to having two active instances of the program on 2 other computers.
    I have tried deactivating the program on this computer, but am unable to do so due to Photoshop.com no longer being supported and moved over to Adobe Revel, so I am unable to SIGN IN TO DEACTIVATE THE PRODUCT ON THIS COMPUTER.
    I've PAID for this product. I don't want to have to pay fistfuls of money just for an updated version I don't even like, I want my PSE9.
    Does anyone know of any way that I could deactivate the program so that I may use the activation key on my new computer instead? Because it's 2 days from no longer working.
    I've tried contacting an Adobe agent through live chat, but I sat there for at least an hour with nobody ever showing up in the chat.
    I just want to continue using the program I PAID FOR. This is ridiculous. I can't even USE one of the computers it'[s activated on any longer, and this current computer is so old that PSE9 lags on it when I try to draw something.

    Only the adobe agents can do this. You will just have to tough it out with the chat session.

  • Deactivating Photoshop Elements 8 on an old (dead) computer

    I'm trying to install Photoshop 8 on a second computer. I get a message saying that I already have two copies installed and have to deactivate one. In fact, I have only one copy installed, but I had originally installed it on an older computer, which I replaced in 2011 because the hard disk failed.
    The Photoshop Elements support page indicated that I had to start a chat about this problem, but the chat window pointed me back to the support page. I also saw a page that said I could deactivate a copy on a computer I no longer had access to from within the program itself on the computer I did have access to. However, I don't see how to do this. There is a "Deactivate" link under "Help", but it only allows me to deactivate the copy on the computer I'm using.
    How can I deactivate this original copy, when it's on a computer that hasn't been usable for two years?

    We've been having internet problems, so I dropped this Photoshop thing for a while. I thought my problem had been resolved, but the solution didn't really work. I tried to install Photoshop on the second computer. I got a message saying I already had two copies installed. There was a link to click to indicate that I had deactivated one copy, which I clicked. Then there was a message saying that Adobe would be contacted to verify my number of copies. After a short pause, the message was that I could use this copy only for a certain number of days, I think 15.
    I'll try the chat again and hope to get it working this time.

  • Trouble with Photoshop Elements 8

    Every time that I print a photo using Photoshop Elements 8, the photo show vertical lines and the colors are awful. I cannot print a photo using Photoshop Elements 8. I checked the printer and has no any problem. I print all my photos using Windows Photo Viewer. I have no idea what's happening with Photoshop Elements 8. Can anybody help me with this problem?
    Thanking you in advance for any help.

    Celentano I am sorry but what is the exact error you are receiving when trying to install Photoshop Elements 8?  Also which operating system are you installing it on?

  • Trouble opening Photoshop Elements 11

    I recently bought a Wacom pen tablet and it came with an offer to download Photoshop Elements 11 for free. As I usually work with Elements 7, I decided to download the software, but when I try to click on the desktop shortcut to run the program, the loading spinner will appear briefly and then disappear. The program does not open. I tried restarting my computer and I tried reinstalling but to no avail. I gave up and tried to return to using Elements 7, but now even that program is experiencing the same problem. It just won't open.
    I tried finding a .PSD file and opening the program that way, which was slightly more useful. The usual Photoshop initializing banner showed up and it appeared to be opening, but then it stops and I get this message: "Adobe Photoshop Elemens 11 has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." with the only option to "Close program"
    I already tried the solution of deleting the preferences as mentioned in this thread http://forums.adobe.com/message/5922614. It didn't work. And I run Windows 7.

    I have yet to solve this issue... Can anyone offer any advice?

Maybe you are looking for