Trouble downloading a folio to the Content Viewer Application? Please help

I created a gmail account for my client. I then created an Adobe account for the same client using the new gmail accont. I confirmed the gmail account on my desktop. I then logged into adobe.com with the client's information and was sucessful. I logged out. I then opened the folio producer from within Indesign and logged into my Adobe account. I then shared the folio via the share link on the page. I then opened the ipad... installed the Adobe Content VIewer application. Launched the application. Using the client's email and password I set up for them attempted to download the folio I produced.....
After several times logging in and out and deleting the app and such I continue to get the message while attempting to log into the Content Viewer Application. Authentication Failed.
Any thoughts?

Instead of signing in to adobe.com with that account, sign in to https://digitalpublishing.acrobat.com, follow the prompts to verify the account, and it should work.

Similar Messages

Is there a way to organize shared folios in the content viewer app?

I have quite the collection of folios that have been shared with me. My list has grown quite a bit and it's getting harder to find certain folios in the Content Viewer App on my iPad. The ordering seems to be somewhat random. Is there any way to organize the list of folios? Bonus Question: Any way to create folders and place certain folios inside of folders?
Thanks!

Use library filters.

I downloaded lion but lost the setup assistant. please help me recover the setup assistance. i do not know where/how to find/enter information in the terminal.

i downloaded lion but lost the setup assistant. please help me recover the setup assistant. i do not know where/how to find/enter information in the terminal as was suggested.

Launch the Terminal application; e.g., by entering the first few letters of its name in a Spotlight search. Copy or drag -- do not type -- the line below into the Terminal window, then press return:
sudo rm /var/db/.AppleSetupDone
You'll be prompted for your login password, which won't be displayed when you type it. You may get a one-time warning not to screw up. Confirm.
Reboot. The Setup Assistant will launch.

Problems to download folios in the content viewer and in the app viewer

Hi there!!
I am having a problem and want to know if somebody can help me.
Since a few days, in 9 folios whose particular being very heavy (170-350 MB) can not be updated on the Ipad. On our test Ipads appears a message that the server is not responding.
Before last thursday I made multiple changes and updates to these folios and I doesn‘t have any problem to upload from InDesign and download and update the foliosin the Ipad. Even I built the viewer in the app builder and published one of the folios and the problem is the same.
I create an app (single folio) directly from InDesign using my creative cloud user and the app works good, but the idea it‘s include this folio in a viewer with many other contents.
Any advice!
Thanks!
Mauricio

Hi John,
This problem is new to you or already had before?
Because for me it‘s new, I've been working on these folios over a month, rising corrections uploading from InDesign and testing on ipads many times and had not had this kind of trouble!

I purchased Game of Thrones season 4, the episodes names are in sequence but the content is not please help

Game of thrones season 4, playing on apple TV version3, on a sony smart tv. The episode names are in sequence but the episode content is not example
Episode 3 The breaker of chains is actually the oath keeper and vice versa

Apple can only have the episodes in the store that the TV company have passed to them, and at the moment that looks like just the first 2 episodes of that series - the first episode was only added on 25th March, and the second on 7th April (which is more than are available in the US or here in the UK)

Only in app, not in the Content Viewer?

My client is in mainland china and our company is located in other country. We have to publish multi-issue magazine in china.
We had sent all the documents including GAPP license to a Chinese Agent in mainland china and he confirmed everything was done to publish.(Our chinese client bought professional DPS License in china)
But until now my client could not see anything in the Content Viewer. We tried so many different ways - we uploaded folio via chinese VPN, My client in china uploaded other folio directly in the mainland.. - and nothing works. (We-in the other country-
can see all the folios)
As far as I know if publishing in china become possible, I could see 'china distribution menu and checkbox' in the account administration menu in the DPS Administration site. But there is no such a menu in the administration menu.
So I think the chinese agent does not make things fully prepared.
But in the last meeting, the agent insisted that our client will not see any folio on the Content Viewer because they only connect to a server outside china, but if we make developer-distribution app and send the app to the client then our client can see all the folios because the developer app connect to the server in china.
We already know that the server for chinese distribution in separated and located in china. Because I had read the explanation in china-contributor document, I suppose that the developer-app thing would not work.
Because my client are in some vacation, we can not contact them for a while.
So I want to know which action we have to do. 1 or 2 ?
1. Just wait until the vacation is over, request UDID of the client and make a developer app. And send it to the client.
2. Call the agent now and tell them something was not fully prepared, so they need to check the process again.
Thanks in advance

Yes, I downloaded the required updates for InDesign today, but the app was created yesterday before these updates were available. What is the fix for this? Is there going to be an updated Content Viewer released any time soon?

How can I delete an unwanted folio from ipad content viewer?

I have deleted the folio from the digital publishing suite, but that did not remove it from the ipad.
There does not seem to be any option to delete it from the ipad content viewer as only "resume" and "view" are available as actionable options for this folio.
Hope someone can help

Thanks - I was hoping for something built in as the problem with this folio was that there were errors in the indesign software (had to uninstall and reinstall) and so the folio was not able to complete the download. So there was no option to "archive". I can imagine that a folio not being able to properly download would not be that unusual and having to uninstall and reinstall the content viewer is a nuisance!
Of well, I will give it a try and cross my fingers that it does not keep hapenning!
Thanks for your help - I will report back what happens

I have old content appearing in the content viewer

I have old content appearing in the content viewer and would like to beable to control it, but can't find where it's coming from.
It is stuff from the pre release days V10 backwards, that side loaded into the content viewer locally which seems to have somehow come over when I installed the new viewer but can't see where it is coming from. Anyone any ideas?

Hi Bob
Thanks for coming back, I have already tried the method you mention, but the past issues are not coming from that scorce, I have only the completed folios on line that were uploaded to the Adobe servers in order to be downloaded in to the multi issue apps.
The folios I am seeing (approx 60 of them) seem to be loacally stored on my desktop that somehow have been picked up possiblly during a backup. I have set up a different Adobe ID and logged into the content viewer with the new ID but they are still there and are enabled for download. Removing them locally has no effect, so I assume they are coming from the Adobe servers.

Folio producer tools update required to use folio builder but content viewer app not available

Hi,
I have a problem with DPS Folio Producer tools.
We are unable to use Folio Builder to update our iPad presentation to the cloud because we keep getting this message: An update is required to use Folio Builder. Please click here to download Folio Producer Tools.
We have previously done this only to discover that the new version of Folio Producer Tools is incompatible with the Content Viewer and the new Content Viewer app is not yet approved, or available from Apple.
So we have done a rollback to a previous version of the Folio Producer Tools which worked for a few hours, but is now prompting for the update again - but as explained above we cannot download the update until the Content Viewer app is available.
HELPPPPPPP!!!

This is the DPS model.
When a company thinks first about monetizing solutions instead of making it an extra option.
You are not free anymore to use the tools you want, you must follow Adobe's decisions to update online apps.
Online apps are everything but good.
You will have to wait until the Viewer gets approved by Apple.
Dear Adobe: do you see how many people come here because they don't understand how your technical model works?

Update the Content Viewer on Ipad

hello
the day yesterday was testing the digital publishing suite and it worked fine but nowwhen you open the InDesign CS5.5 asked me an update schedule and other sheetproducer, but when fuy to try me . folio tells me that my ipad can not be download thefile to the Content Viewer is not updated and not aprece app store update as I fix this???

You'll love to learn that you needed to update the folio builer only and not the folio producer tools, so you could still be able to use them. It's kind of a pain to downgrade too. Check other thread : http://forums.adobe.com/message/4269053

Folio showing in Content Viewer, but not when published in Custom Content Viewer... please help...!

I shared a folio to review it in the Content Viewer and everything looks ok, but when published (public / free) custom viewer (v24) doesn't show it. What could be the problem?
Thanks, and excuse my english...

I am guessing two things:
1. You created the folio and uploaded to id [email protected] Then you shared with [email protected]
What is the Title id mentioned in DPS App builder. If it's [email protected], it will not work.
2. Do you have multiple folios with the same product id.

Folio Builder and Content Viewer Down

The Folio Builder in InDesign is not loading for me. It is stuck in the loading wheel. The Content Viewer on the iPad gives me "Authentification failed" when I try to sign in. I checked the DPS status (http://status.adobedps.com/) and Production: Publishing is yellow, but I want to make sure this issue is known and being addressed. There are notes from yesterday (Feb 3), but nothing new added today (Feb 4).
Most of my production is now halted until these things can be remedied.
Can someone please update me on the progress of DPS?

http://status.adobedps.com/ reports that we had an outage earlier today but it should now be resolved.
Neil

Has the content viewer or apps its own browser?

Hello.
Is there an internal browser in the content viewer or Viewer-builder apps?
And then can it be that the Android Content-Viewer internal Browser can not W3C-Standards or can not interpret the GoogleGears geolocation API?

I assume you're using the preview on desktop feature. Are you doing so
from the folio builder panel or the folio overlays panel?
What version of InDesign? What O/S?

How to reset a folio in Adobe Content viewer / Android ?

I am using a folio in Adobe Content Viewer on a Kobo (android tablet), and I want to reset pages. In the iPad, I tap Three times on the name of the folio. The same action doesn't work in the kobo. Do you know how I can catch it ?
Thank you for your answer, a lot !

My fingers must be different than yours
As soon as I hit the second tap its jumping to the 1st page.
What is the timing?
I am working with a Nexus 10 and V29 of the DPS viewer App.

DPS and the content viewer

So I am new to the DPS world and I would like to know if when sharing the Folio that I made, the person that I shared it with can view it. Can they view it without the content viewer on the ipad, and can they view it without Indesign, and the DPS tools?

They will need to use the Adobe Content Viewer on their iPad.
The DPS help system has answers to many beginner and advanced questions.
http://help.adobe.com/en_US/digitalpubsuite/using/WS9293e1fb3b977c5c7b1f65ad12f28224932-7f f6.html

Trouble downloading a folio to the Content Viewer Application? Please help

Similar Messages

Maybe you are looking for