Trouble downloading desktop software (once finished, no text, just squares)

I have downloaded and installed/uninstalled 3 times. Each time, it seems to be fine, but once the desktop software loads (PC, XP), there is no text on the screen, just squares...any ideas? Thanks in advance

trass wrote:
but once the desktop software loads (PC, XP), there is no text on the screen, just squares...any ideas?
hello,
I think it is not an issue with the DesktopSoftware installer you are downloading, but rather the application wanting to use a font that is currently not installed on your PC.
a font is a file that contains letters drawn in a special way.
for example :
this is arial
this is courier new
this is verdata
this is comic sans MS
this is georgia
and so on.
your fonts are located in the C:\WINNT\Fonts folder. This folder should contain at least 150 files, each file is a font set.
My intuition is that the Windows XP that you have installed is not from a regular country. Maybe it was an old Windows 2000 installation that was migrated up to Windows XP, but without all the new fancy fonts.
Maybe it's a special XP edition that lacks some fonts.
I think what you can do is what I had to do when I wanted to have the Calibri font (the one in Office 2007) on my Windows 2000 PC at home. Please follow one of the two installation links given on the following webpage. Basically you are installing a Microsoft free software that will contain several fonts, maybe the fonts the DesktopSoftware is looking for will be among them.
http://labnol.blogspot.com/2007/03/download-windows-vista-fonts-legally.html
Please tell me how it goes. Currently I am still using DesktopSoftware5 but one day or another, I will upgrade and maybe I will also be missing fonts.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

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Cannot Download Desktop Software for PC - 404 Error!

Hi All - I have tried to use the Feedback option for the Web Admin but my emails keep bouncing because the RIM system seems to think my feedback does not fit via email. So, here is the message I was trying to send in to RIM to help get to the bottom of this. Anyone feel free to pipe up and let me know what is going on or offer some suggestions... I'm totally open to anyone's help at this point. Thanks!
Sent: Tuesday, May 29, 2012 3:15 PM
To: '[email protected]'
Subject: 404 Error - BB Desktop for PC Download
Hi There,
I am attempting to download the desktop application for PC (v7.0.0 B60) via:
https://swdownloads.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB06...
I get the “HTTP 404 Not Found” when I click on the <Download> button on the page. The Browser I am using is IE 8. When I used Chrome to try this download, the 404 error came up and displayed the following HTTP path with the error:
http://downloads.blackberry.com/swdownloads/700_b060_multilanguage.exe?__dlmt__=1338341133_85465aa0b...
Here is my system info in case you need it:
OS Name           Microsoft Windows XP Professional
Version 5.1.2600 Service Pack 3 Build 2600
OS Manufacturer            Microsoft Corporation
System Name    ZTRLDNB46
System Manufacturer      Dell Inc.
System Model    Latitude D531
System Type     X86-based PC
Processor          x86 Family 15 Model 104 Stepping 1 AuthenticAMD ~1795 Mhz
BIOS Version/Date         Dell Inc. A02, 8/13/2007
SMBIOS Version 2.4
Windows Directory         C:\WINDOWS
System Directory           C:\WINDOWS\system32
Boot Device       \Device\HarddiskVolume1
Locale   United States
Hardware Abstraction Layer        Version = "5.1.2600.5512 (xpsp.080413-2111)"
User Name        ZTRSERVE\cbolte
Time Zone         Eastern Daylight Time
Total Physical Memory    2,560.00 MB
Available Physical Memory          1.07 GB
Total Virtual Memory      2.00 GB
Available Virtual Memory            1.95 GB
Page File Space 4.22 GB
Page File           C:\pagefile.sys
Can you please let me know if this is a BB RIM website issue?
FYI – I can get the downloader to start downloading the MAC .dmg file without a problem. Thanks for your help!
Cheers!

Hi and Welcome to the Community!
Interesting...well, I am downloading it right now with no 404, which would I think rule out a problem at the RIM webisite end. So, the only thing I can think of is that there is something in your internet routing that is somehow blocking it. Maybe you should start over from this point:
http://us.blackberry.com/apps-software/desktop/?lid=us:bboftwareesktopSoftware&lpos=us:bboftware
I was also going to comment that RIM does not yet support Desktop Software 7.x, but that seems to have changed sometime today!
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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WE CANT DOWNLOAD DESKTOP SOFTWARE...HELLO RIM? IS THERE ANYONE OUT THERE...?

IS IT NOT OBVIOUS THAT EVERY LEVEL OF BB SMARTPHONE IS HAVING PROBLEMS INSTALLING DESKTOP SOFTWARE ON A PC? I, FOR ONE (CALL ME OLD FASHIONED IF YOU DARE), WOULD HAVER MUCH PREFERRED TO RECEIVE AN INSTALL DISC WITH MY TOP OF THE RANGE BB BOLD9900. IF THIS IS NOT RESOLVED SOON YOU WILL HAVE LOST ANOTHER CUSTOMER TO ADD TO THE THOUSANDS OF OTHERS.

Hi and welcome to the forums
Please do not type in all capital letters, it makes you look rude. In forums it's considered shouting.
Now what version of desktop manager would you like to download from this site?
We also have the documentation as well.
Thanks,
Bifocals
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
Install BlackBerry Protect it's a free application designed to help find your lost BlackBerry smartphone, and keep the information on it secure.

Error when trying to download Desktop Software for my 8700g

Hi Folks,
I am new to blackberry and these forums.
I have a 8700g. I am trying to download the 4.2 desktop software and after filling up the form i get this error.
You don't have permission to access "http://swdownload-us.rim.com.edgesuite.net/swdownloads/Desktop%20Software%20v4.2%20SP2%20(English).exe?" on this server.
Not sure wht could be the reason. Any inputs are welcome.
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VA
Solved!
Go to Solution.

vibhorearora wrote:
Thanks for the quick response. I cleared cache and it allows me to download now. Funny how I didnt think of it.
However, that brings me to another question. I can download OS 4.5 but then I will need the same version for my phone. How can I upgrade it ? I have an unlocked phone from T-Mobile.
As last time my phone had 4.2 and the desktop software was 4.1 it crashed the blackberry's software and i had to re-install. On T-Mobile site I did not find the 4.5 version for my 8700. I would however like to upgrade without the hassle of re-installing the entire thing again.
Thanks.
VA
Hi...
You can update your Desktop Manager to 4.5 or 4.6. You don't need to update your software on the Blackberry Handheld. Only if you want to use the newer features of the 4.5.0.81 which will work on the 8700g. If your carrier has not published the 4.5 Handheld OS, remember you will not get any support if you need to call your carriers Helpdesk and are running an OS that is currently not supported.
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Please mark the post that solved it for you!
Thank you!
Best Regards
hmeister

Can't download Desktop Software for windows

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Hello timamagi,
Welcome to the BlackBerry Support Community.
You can download BlackBerry® Desktop Software v7 from the following location:
www.blackberry.com/desktop
We hope this helps.
Thank you.
-FB
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.
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Hi and Welcome to the Community!
The desktop software is the desktop software...it does not care the device model you have. Download it from the same location:http://us.blackberry.com/software/desktop.htmlGood luck!

How to download Desktop Software

I'm tryin last week, today, and still connection lose while downloading. I don't have problem to download from other sites just from yours...

Hi Tempor
From where are you trying to download the BlackBerry Desktop Software? Try going to www.blackberry.com/go/softwaredownloads to download and install it.
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Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp
Be sure to click Kudos! for those who have helped you.Click Solution? for posts that have solved your issue(s)!

Download desktop software 7

helo
I previously had the blackberry software 5 on my pc i removed it, but now i am trying to download the new software and it keeps on saying the file could not be downloaded.
what should i do?

I don't know what browser you are using, nor what other things about your computer might be affecting this (e.g., virus protection, download blockers, etc.). You should investigate carefully all of those things about your computer to ensure that nothing is preventing this. Also be sure to try other downloads as a comparison basis (e.g., to rule out the BlackBerry site as causal). You might try these sites to see if you can download something close (but perhaps not quite) to the current version from them:
http://www.blackberryforums.com/rim-software/253387-archived-rim-desktop-software.html#post1744114
http://www.blackberryos.com/downloads.php?do=cat&id=110
I can tell you that I just now again downloaded that file with no problems...so my guess is that it's something about your computer or your network connection that is blocking this download from automatically starting.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
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Download desktop software before buying phone?

I'm an iPhone user but am getting ready to buy my first BlackBerry...possibly the Storm when it comes out, or some other model if Storm is crazily expensive. My question is that if I download the Desktop Software 4.3 now, can I begin to input/import contact info and other data on my desktop, then when I actually have the phone I could just synch all this very quickly? My contact info and other date will come from various sources so this process could get complicated and messy. Does this make sense, or it it even possible? I'm an independent consultant so this BlackBerry will be for personal use....no corporate network involvement. I'm using a Compaq Presario desktop running Vista Home Premium.

The Desktop Software doesn't actually store any of the information. You can use if you backup the device data, but that file is saved on your computer. Just think of it as a conduit through which information can be exchange between your email client and your BlackBerry .
Check out tanzim's post here. He have excellent steps on how to synchronize
http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&message.id=...
You can use the Switch Device Wizard to import data from a Palm onto a BlackBerry, but both device have to be connected to the computer: http://www.blackberry.com/btsc/KB05459
Let me know if that makes sense or if there's any other questions you have
Message Edited by jmrmb80 on 10-29-2008 01:34 AM
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Remember to resolve your thread by clicking Accepted Solution.

Re: Unable to download Desktop Software

HELP PLSSSSSS....I am having the same problem.Any time i download and try to open it tells me this is not a valid win 32 application.

Hi and Welcome to the Forums!
Given your description, your post was split off to a thread of it's own as it is not, from your description, the same issue as the thread into which you posted.
The error you are receiving...is that after a fully successful download of the desktop software? If not, then the error makes sense since the download did not complete.
Please let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

I'm having trouble downloading iphone software updates through itunes.

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Help please.

Go HERE for the direct download links.
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Trouble Installing Desktop Software

When I run the installation software I get a Windows Installer Window with just an OK button. The content of the window is below. When I hit the OK Button, the installation stops and exits. Any help will be greatly appreciated.
Thanks!
Window content:
Windows ® Installer. V 3.01.4000.1823
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
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/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
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/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.
Solved!
Go to Solution.

Windows ® Installer. V 5.0.7601.17514
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.
I cant install the BlackBerry Desktop Software.
This error come out.
I've rename it to .zip and use BlackBerrry Desktop Software.msi
But still failed. Please help meeeee

Trouble downloading desktop software (once finished, no text, just squares)

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