Trouble Downloading Indesign CS6 etc through Creative Cloud

I was wondering if anyone could help me out.
I have a creative cloud account and have downloaded previous pieces of software including Indesign CS6. I was having launch issues with Indesign (on OS Mountian Lion) so deleted the package via app zapper. Now within the files and apps creative download/upload section I am unable to download any apps. Has anyone else had this problem? Unfortunately in Adobe Applications Manager it see Indesign as installed.
The other problem is that I've just noticed my Adobe Application Manager appears to longer be installed. It looks like Adobe Download Assistant has overwritten it? Maybe?
Thank so much for any help
Anna

Hi Anna,
We really apologize for all the inconvinience you have faced.
There seems to leftover data remaining in different places on you system which is not allowing the applications to reinstall on the pc.
I would suggest please follow the manual cleanup steps & Run the Adobe CS Cleaner Tool given in the knowledgebase document below:
http://helpx.adobe.com/creative-suite/kb/cs5-cleaner-tool-installation-problems.html
In the meanwhile if these steps doesnt resolve your issues you can contact Adobe support by following the link below:
http://helpx.adobe.com/contact/
Thanks
Mandhir

Similar Messages

  • Downloading InDesign book files from Creative Cloud files

    Gang,
    I'm working on a project that has me using the Creative Cloud files to store the changes I make. I know I'm not using all of the features, but with my own personal account on two machines and my employers site license on the other, I end up using the browser version of Creative Cloud to upload and download files on my work computer.
    When I download a book file (.indb), Creative Cloud and my browser seem to get confused as to what kind of file it is. Creative Cloud asks me and doesn't have an option for InDesign Book. When it downloads, it downloads as a .octet-stream file. I later go to Finder and change the extension to indb and life is good.
    Is this a bug or a feature?
    Warren BIngham

    This is a bug. Will update this thread once it is fixed.

  • Can not download Dreamweaver CC 2014 through Creative Cloud, takes me through Signed Out

    Hello,
    I can not able to download Dreamweaver CC through "Creative Cloud", it is always saying "You have been signed out" , how to resolve this error? Even if I was trying to signed in through different email address , but no luck
    Please feel free to share any suggestions, really appreciated.
    Regards,
    Priyansh

    Try using a different browser.  Or disable Ad blocking and other browser add-ons.
    Nancy O.

  • Trouble Downloading Indesign CS6 through Creative Cloud

    I was wondering if anyone could help me out.
    I have a creative cloud account and have downloaded previous pieces of software including Indesign CS6. I was having launch issues with Indesign (on OS Mountian Lion) so deleted the package via app zapper. Now within the files and apps creative download/upload section I am unable to download any apps. Has anyone else had this problem? Unfortunately in Adobe Applications Manager it see Indesign as installed.
    Thank so much for any help
    Anna

    You need to uninstall Adobe apps using the uninstaller in the application folder.
    You’re probably going to have to use the Cleaner tool now.
    http://www.adobe.com/support/contact/cscleanertool.html
    Bob

  • Can you download dreamweaver cs6 using a creative cloud account?

    I'm taking an introduction to Dreamweaver CS6 course.  The instructor has stated using the CC version is not recommended.  He recommended uninstalling it and using the CC account to then download the CS6 version.  He stated there should be an option on the "Buy" page to use the CC account to subscribe to the CS6 version.  However I'm not seeing it.  Can anyone provide some insight?
    Thanks,
    Bob

    Bob you will want to use the Previous Version option within the Creative Cloud Desktop application to install Dreamweaver CS6. You can find more details at https://helpx.adobe.com/creative-cloud/help/install-apps.html.

  • Having trouble installing photoshop or lightroom through creative cloud installer

    My correct password is not being accepted by creative cloud install and not letting me download photoshop or lightroom free trial. Please can anyone help?

    Was meant to read creative cloud installer not install

  • Why is the time remaining going up as I install adobe inDesign through creative cloud?

    Why is the time remaining going up as I install adobe inDesign through creative cloud?

    Downloads have built-in "checksums" (I think that's the correct term that basically check to make sure the bits of data are being downloaded correctly.
    Sometimes the previous check has to redownload the previous bits. That can cause the time to go up.
    Also, it may be that your bandwidth speed is slowing down or lots of others are accessing the bandwidth.
    BUT if the download goes way, way up—like instead of 12 minutes, it goes to 6 hours, something's wrong with the installation.

  • Lightroom 5.3 problems, downloading through Creative Cloud.

    Lightroom 5.3 problems, downloading through Creative Cloud.  Error 1624
    ERROR: Install MSI payload failed with error: 1624 - Error applying transforms. Verify that the specified transform paths are valid.
    MSI Error message:
    ERROR: Third party payload installer Adobe_Lightroom_x64.msi failed with exit code: 1624

    this is from emma at https://blogs.adobe.com/lightroomjournal/2013/12/lightroom-5-3-now-available.html
    I had this same error and managed to get around it by running the .msi file that the CC app downloaded to a temp folder on my own. Steps were:
    1. Find the location Adobe_Lightroom_X64.msi (in a a temp folder)
    2. Run it and install (serial number was already pre-filled out)
    3. Restart the CC desktop app
    It then appeared as installed under ‘Your Apps’ and works as usual.

  • I just purchased a license for LR 5 (received via reseller, DVD in Box) and wanted to use the serial on the downloaded LR5 version through Creative Cloud.  System sais "The serial number you entered is invalid. Please try again. If problem persists contac

    I just purchased a license for LR 5 (received via reseller, DVD in Box) and wanted to use the serial on the downloaded LR5 version through Creative Cloud.
    System sais "The serial number you entered is invalid. Please try again. If problem persists contact Customer support".
    I have tried several times, without success. Internet connection is working.
    Thanks for your help.

    If you have a DVD version then you have to use the serial number that is associated with the DVD version.  A Cloud subscription number has no relationship to a DVD serial number.

  • Im trying to download muse through creative cloud using Windows 7

    Hi there
    everytime I try to download muse through creative cloud i get an error message that it won't download because the download manager/file may be corrupt. I've tried redownloading the adobe manager but still having probs. and I've tried turning off the virus protection in case its interferring. Nothing's helping. Hope u can assist.
    tks
    a

    Are your problems only limited to Muse or are you unable to download and install other Adobe applications through the Adobe Application Manager?

  • Why can't I download any programs through creative cloud?

    I'm trying to download Dreamweaver fro a class and other programs but when I try to download them through creative cloud it's not responding. Creative cloud opens up but then there is a white blank screen and I'm unable to download anything. What do I need to do so creative cloud can start working again?

    You can refer to the following knowledge base:-
    Troubleshoot CCM Applet installation and download
    Creative Cloud Desktop - running but no icon
    http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
    They have useful information. Hope it helps you.
    Regards
    Rajshree

  • Unable to update my software through creative cloud. receive download error

    unable to update my software through creative cloud. receive download error

    Hi Jeff,
    Thanks for your feedback, I managed to workout the problem.
    I went to info on my 'Adobe' folder within the 'Applications' folder on my
    harddrive and found that my 'Sharing and permissions' on the 'admin'
    option was read only.
    I unlocked the Adobe folder and changed my admin privileges to read and
    write.
    Laura Sassin
    Senior Creative Artworker
    Marketing Services
    <Removed by Moderator>

  • How do I re-download Acrobat pro XI when Creative Cloud app thinks it's still installed?

    I've been having no end of grief with Creative Cloud on my late 2009 2.8 GHz Intel Core i7 iMac, running OS X 10.9.2. It slows my finder redraw down so that sometimes it takes 5 minutes to display the contents of a folder in the finder.
    So a couple of months ago I removed the Creative Cloud app from my machine, and things started running smoothly again except I was unable to update the rest of my CC apps.
    Needing to update the Camera Raw plugin for Photoshop CC, I reluctantly reinstalled the Creative Cloud app, which refused to recognise that I had a bunch of Adobe apps installed (Photoshop, InDesign, Illustrator, Acrobat, Bridge) ... all except Lightroom, which it recognised. So I uninstalled all my apps and re-downloaded them through Creative Cloud so CC would 'see' that I had the apps. Not so easy with Acrobat XI: I had problems opening it so I went through the 'Uninstal Acrobat XI' app in the Acrobat folder, and now Creative Cloud thinks it's still installed and therefore I can't download a fresh copy.
    Should I go through the rigmarole of uninstalling Creative Cloud again and run the risk of it losing track of all my other apps once again, or is there another way to work around this? Every time I try to download from the Adobe site it launches Creative Cloud...
    Hoping someone can shed some light on this for me please.

    With the help of Adobe support, I signed out of Creative Cloud and signed back in. Although I'd done this yesterday with no result, it worked this time and I'm currently reinstalling Acrobat.

  • Can I download Indesign CS6 using my CC membership?

    can I download Indesign CS6 using my CC membership?

    Hi Amy,
    Yes it is possible, please see this link Creative Cloud Help | Install, update, or uninstall apps to download previous version using Adobe CC desktop application.
    Also, please make sure that your computer is compatible to use CS6.
    -Ankit

  • Photoshop not visible through Creative Cloud?

    I have a previous version of Photoshop C6  and bought a creative Cloud account to access current C6 content/updates. I do not see any other C6 installed on my Mac Mavericks 10.9.4 through Creative Cloud other then the previous installed C6! Am I simply duplicating the software? The reason I have purchased Creative Cloud subscription is to access new content also I have few issues with HDR toning and ruler for example which I can not rectify on my original version. What am I doing wrong with the Creative Cloud or worth just cancelling subscription? Your assistance will be appreciated?

    Have you checked for program updates from within CS6, or checked the manual update page?
    All updates start here and select product, read to see if you need to install updates in number order, or if the updates are cumulative for the individual product http://www.adobe.com/downloads/updates/

Maybe you are looking for

  • Doubt in ref cursor

    hi, in this below procedure i want to use bulk collect and for all. i want to create pl/sql table for every column or any other way is there? plese help. PROCEDURE sp_update_cust_statement(P_ou_code POS_TRAN_HEADER.ou_code%type ,P_uploadid POS_TRAN_H

  • Final Accounts

    Hi, We have used financial statement versions to develop Final Accounts (P/L and Balance Sheet). Is there any possibility that once the statements are developed, by clicking the individual GL account where we can get the detailed information (line it

  • Calling charts

    I wish to call an Oracle Graphics file(.ogd) using the read from file property of a field. The field will contain the file name of the chart. Is this possible? Which file format can I choose to do this.

  • Bulk Collect Problem

    I have table Tab1 has 20 columns i have table tab2 has 10 columns , i want you uses the bulk collect insert in tab2 to tab 1 only selected columns from the tab1 . TYPE ARRAY IS TABLE OF tab2%ROWTYPE; l_tab_array ARRAY; BEGIN SELECT * BULK COLLECT INT

  • Height of table rows

    Hello, i have some trouble with the Portal Theme Editor: In my WAD Template there are two queries: one for planning and one "normal" query. This WAD template is integrated in SAP Portal. For layout reasons i have done some settings with Theme Editor.