Trouble downloading Premiere Elements b/c serial number

I can't download Premiere properly because it requires me to enter a serial number. There is a character limit on the box asking for the serial number and my number doesn't fit. Therefore, I am unable to download Premiere. I bought the student package last night that comes with photoshop and premiere elements. I went through the exact same process with Photoshop and had no problems.

ashley_moon
Where is this download coming from, Adobe or other?
Where are you getting the serial number from?
Typically the serial number is in the format...
xxxx-xxxx-xxxx-xxxx-xxxx-xxxx
I have not run into the situation where you need a serial number to download a product. I would think you need a serial number to install a product?
Is the request for a Product Key or serial number?
Please review and comment.
If this is a product activation issue, then it might want to contact Adobe via its Adobe Chat.
http://helpx.adobe.com/contact.html?product=premiere-elements&topic=downloading-installing -and-setting-up
After the above link opens, click on "I still need help." to bring up the Adobe Chat.
I have pre-set the topic for "Downloading, Installing, and Setting Up".
Thanks.
ATR

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