Trouble downloading the free trial of Adobe Acrobat DC! "unable to load metafile"
Currently, I have Adobe Acrobat XI Pro installed. When I select "download", the Adobe Acrobat DC file is created in my downloads folder. However, when I choose to run the file, it first has me click continue if I'm aware that it will replace my current version of Adobe (so I click continue) but then the next thing pops up saying "unable to load metafile". Can't make it past this point. And I already downloaded Acrobat Reader DC in case that has anything to do with it. Please help!
Hey levig97311307,
Could you please uninstall Adobe Reader DC from your machine and download its offline installer from here:
http://get.adobe.com/reader/enterprise/
Now, try installing Adobe Acrobat DC again by running the executable file and check if the problem persists.
Also, let me know if you are connected to a proxy server, then you might need to refer the KB doc link listed for this error:
Error installing Reader | Proxy server environment
Let me know if this helps.
Regards,
Anubha
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