Trouble downloading the new iPhone software (4.2.8.)

I have an iPhone 4, and every time I try to download the new software it takes about 25 minutes, then as soon as it's done downloading a window pops up saying "Error, network connection has timed out"
I'm not quite sure what that means...am I doing something wrong?
Also my sound for my phone only comes out of the right speaker at the bottom. Is that normal?

Disable the security software and try again, Kaspersky's has been really annoying with this along with a couple others.

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