Trouble downloading trial products

Trying to download trial version of Photoshop elements 11 and Premier - even though I have changed my password at least 5 times and received emails to confirm same - my passwords are not being accepted. I have downloaded the download assistant successfully.

Hi valeriepauline1943,
Please remove your current installation of the Adobe Download Assistant and reinstall. You can find more details under the Known Issues section of Troubleshoot Adobe Download Assistant - http://helpx.adobe.com/creative-suite/kb/troubleshoot-download-assista nt.html#main_Known_issues.
Alternatively you can try downloading from the direct download links available at : http://prodesigntools.com/photoshop-elements-11-direct-download-links-pse-premiere-pre.htm l
But make sure you follow the important steps mentioned on the page before initiating the download.

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Hi,
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You might get better help posting in the Suite forum of the Suite you were trying to download. In your case it is Master Collection? Then try here:
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-------------------------------------- Summary --------------------------------------
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Hi ,
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ı did down loaded the turkish version of Ps trial product, I want to delete it and download the english version, how can I do, can I do it With my same adobe ID?

ı did down loaded the turkish version of Ps trial product, I want to delete it and download the english version, how can I do, can I do it With my same adobe ID?

I did “delete” ☹(((
Windows Posta cihazından gönderildi
Kimden: station_two
Gönderme tarihi: 23 Mayıs 2014 Cuma 01:00
Kime: canan kozan
ı did down loaded the turkish version of Ps trial product, I want to delete it and download the english version, how can I do, can I do it With my same adobe ID?
created by station_two in Photoshop General Discussion - View the full discussion
Yes, you can download it using your Adobe ID.
Just a word of caution here: DO NOT just "delete" the other version. Use the correct Adobe Uninstaller to UNISTALL it. Otherwise you'll leave all kinds of leftovers and debris that can interfere with any new install.
Please note that the Adobe Forums do not accept email attachments. If you want to embed a screen image in your message please visit the thread in the forum to embed the image at https://forums.adobe.com/message/6403163#6403163
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Trying to download a trial product but it keeps asking me what program I want to use to download it??

Trying to download a trial product but it keeps asking me what program I want to use to download it??

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Could you test with the below 2 steps first?
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