Trouble Downloading Updater receive error message OVER and over again

Hello! I have that little folder picture on my ipod and when I went to the support site, it said that I needed to download the updater. I signed in and clicked download. The next thing that happens is that I get this message:
Our apologies but there was an error with your session (perhaps you were away from your computer for a while). Click here to return to the download page. It happens over and over again and won't let me download the updater. I have a Compaq Presario V2000 laptop with Windows Xp. Any suggestions would be greatly appreciated! I hope this is the right forum to ask this
PC   Windows XP  

Is your iPod connected while you're trying to download this file? If so, I'd try a different approach. Turn off your computer to get rid of all temporary files. Then, when you reboot, download the updater file to your desktop. (When the file starts to download, tell it to Save to your Desktop--it shouldn't "Run"--it should "Save" and then you can click on the down arrow and choose desktop.) After the download completes, then hook up your iPod and try to update it again. Is it successful now?
If you can update your iPod, save the update file to your computer, incase you have to go back to this version at some future point. Right click on the desktop icon and send the file to your preferred storage disk.

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