Trouble ejecting cds - tries to reload!!

Hi
Please help, a couple of weeks ago i noticed my macbook had trouble taking cds so i had to 'push' them in more. When i try to eject it will make a clunking noise and will try to reload the cd!! i took it to an apple store who say that its not the cd drive and something else which was caused by physical damage or pressure. i have not dropped my macbook or anything - its in mint condition and now apple are saying that this repair will be charged because my warranty does not cover physical damage!
Has anyone else had this problem?
Any suggestions would be great, thanks

Hi Ruth,
I don't think your need to update your firmware because I don't believe there have been any releases for the iBook G4. You may want to look at Knowledge Base Document #106692 on Troubleshooting installation and software updates in case that caused the problem. Are these burned discs? Make sure that there are no applications open that may be using the disc. Next time this happens, go to Utilities > Console > Logs > system.log and look for any repeating messages. I don't know if this will help with your optical drive, but you may want to verify and repair permissions (Knowledge Base Document #106712 on Troubleshooting permissions issues in Mac OS X).
Jon
Mac Mini 1.42Ghz, iPod (All), Airport (Graphite & Express), G4 1.33Ghz iBook, G4 iMac 1Ghz, G3 500Mhz, iBook iMac 233Mhz, eMate, Power Mac 5400 LC, PowerBook 540c, Macintosh 128K, Apple //e, Apple //, and some more... Mac OS X (10.4.5) Moto Razr, iLife '06, SmartDisk 160Gb, Apple BT Mouse, Sight..

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Trouble ejecting cds - tries to reload!!

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