Trouble emailing locked pdf to Adobe Reader user

My staff use a pdf form which I created in Pro to track client progress.  They fill in the form, then lock it using password security and email it to the client.  Some clients who only have Adobe Reader are having trouble as they only get a blank form (not the filled in document) when they open the email attachment.
Any suggestions?

I have a user who was emailed a pdf file, he opens in Adobe reader and clicks on the envelope to email it. He chooses Outlook and then he receives operation failed and it won't email. He could save it down or forward the email, but should be able to do it straight from the form. I have run the fix and we have even reinstalled reader. Hope this clears it up more. TIA.

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