Trouble exporting jpegs in reduced sizes from LR 5.3

I often export images as small, low res jpegs (usually, but not always, from NEF files) for my customers' social media use.  Recently, no matter what dimensions or resolution I enter on the export page, LR still exports it a a full size jpeg.  I am using a MacBook Pro OS X 10.7.5 and subscribed to CC (PS and LR only) at the end of December although I was already using this version of LR.  How can I remedy the problem?
Thanks!

In case other readers need other options, this post has them all:
http://feedback.photoshop.com/photoshop_family/topics/publish_service_harddisk_ignores_ima ge_sizing_resize_to_fit_short_edge_setting_when_source_image_is_a_dng_on_lightroom

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    mscriv wrote:
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    Click to view full size
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    Jim,
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    I hope that I'm being clear now. I really was just trying to post a thank you initially. I hadn't expected all of this excess.
    I apologize for the troll statement. It wasn't meant for you directly, it was more for the grouping of comments which in my opinion didn't seem to be useful for the discussion and were instead just baiting. I shouldn't have allowed my bad mood to permeate my own comment regardless. I am also sorry for any other statements I made which might have come across wrong. I was trying to be funny with my first comment about programmers, but it might not have come across that way. I hadn't expected the rude and unnecessary comment back which I received, and that's where the trollish comments came from. That's why I only responded to that person once, despite the string of poking posts.

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