Trouble getting online

I'm having trouble connecting to the internet on my boyfriend's wireless network. It appears as though my computer is connected, but will not get online. I tried calling his ISP, but they were unable to help me because I am on a Mac. I have a subscription to the AppleCare Plan, and expected to have 24/7 support for $300 (especially considering this is the first time in a year that I have needed support... what is it that I paid extra for??), but unless I am mistaken, I must wait until normal business hours to get help? Any suggestions?

More on my problem connecting:
I'm trying to connect using AirPort. The signal bar is full, and the network it shows I am connected to is his. I pull up my browser, though, and no internet. His router is encrypted, and I've attempted before to enter in the encryption information using his settings. I don't know if I did that wrong or if it was not the problem, but that did not work. I've never had so much trouble connecting to a network (I've used hotels, school, bookstores)!
When I pull up the Network window from System Preferences, it says that Airport is connected but it does not have an IP address and cannot connect to the internet. I've tried restarting both the computer and the router, but that has not helped.

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thanks for your quick reply
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Hello,
I am having trouble getting online with my other lappy. I have 2 computers, one for me and one for my girlfriend. we have a wireless network and it works on one and not on the other. safari opens but only the "you are not connected to the internet" appears.
I have reset the PRAM and NVRAM
and i also reset the system management controller.
If someone can suggest something please do.
Thanks in advance

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hello i have a question about connecting with airport. for some reason i cant seem to connect at my friends house (where i do most of my work). He gave me the correct password and i can see the port so i know im not out of range. the strange thing is that when i go to an internet cafe that dosent require a password i have no problem getting online.
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-I have no problem getting online when I run directly through my DSL modem.
-I called my ISP to see what they recommended- someone told me perhaps a modem reset would help. I'm on a DSL modem, which they had me configure to PPOE. I set up the router for PPOE under the basic settings tab, adding my user name and password. I changed no other settings. Basically my ISP said everything was normal on their end.
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192.168.1.13, is there something I need to do with this in the router set up?
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Message Edited by Writersbloc on 09-24-2008 08:46 PM
Message Edited by Writersbloc on 09-25-2008 08:22 AM

"You have to change your router's IP address to be able to access it. It will not give you the internet."
I'm not sure what that means Richard, but I did change the router's IP address from 192.168.1.1 to 192.168.5.1- isn't that what you meant in your first post. I know that isn't reflected in my screen capture that I took last night, but I did do that this morning after I read your post.
"Log on to your router and change two settings.
Change the setting in Setup from PPPoE to Automatic Configuration-DHCP and click on save.
Click on Advance Routing and change the setting from Gateway to Router then click on save."
I did this and still same results as far as I can tell. Can't get online through the router.
"Click on MAC address clone under setup tab ... click enable & click clone ...click save settings ... Check the IPaddress under WAN page ....
If getting IP in public range .... try going online ...."
I tried this- at least to the part about checking the IP address under WAN. I assume you mean the WAN page in the modem setup- nothing looked any different after trying what you suggested, and I'm not really sure where I would be "getting IP in public range" or what that means.
I'm about to give up and just buy a new router to see if I can get the same lack of results with a different one. My ISP maintains that everything is set up correctly on their end and really can't do anything more for me. The Modem works and is set up correctly and they can give tech support for a router.
Here's what my basic setup looks like now:
http://i490.photobucket.com/albums/rr270/SukarUDL/BasicSetup.png
Here's what the advanced tab looks like now:
http://i490.photobucket.com/albums/rr270/SukarUDL/AdvancedRouting.png
Modem setup looks the same
Message Edited by Writersbloc on 09-25-2008 07:05 PM

Trouble getting online

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