Trouble initiating "Create"a scan with Acrobat Pro on Yosemite paired with XEROX 6015NI

I am on Mac Yosemite, using Acrobat Pro, trying to initiate a scan through "Create" a document from scanner (Xerox 6015NI, newly installed). Acrobat allowed me to pick the scanner in the first dialogue window, but when I pressed "scan", a new dialogue box pops up and tells me it cannot find scanner and suggested there may be some address issues... How can I fix this? The Xerox documentation that came with the machine is limited at best...

Hi,
Did you try to remove the scanner manually from system preferences and then add the scanner again? does the error also occur when you use image-capture?

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