Trouble installing Acrobat X Upgrade Version using Acrobat 7 standard

Hi forum,
some years ago I bought a Acrobat X Upgrade-Version for upgradeing my Version 7 standard. No problems installing that software that time.
Now I bought a new notebook and wish to install the software again on this new machine.
I installed the version X, using the key from the CD. Starting the program, I have to type in te key again. The software accepts the key, but wants to know the key of version 7. No problem, I thought, typing the version 7 key in the following field.
But now the software says that ist a wrong key?!?
So I can´t aktivate the software... :-(
Installing version 7 first and then version X causes the same problem.
Any help? What can I do?
Thank you very much in advance!
Werner

Hi Werner ,
Please connect with the customer support for the same.Here is the link .
https://helpx.adobe.com/adobe-connect/kb/connect-chat-support.html
Regards
Sukrit Dhingra

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