Trouble installing adobe XI pro - help please!

I had previously purchased adobe 9 pro, and then subsequently downloaded a trial version of adobe XI pro.
I purchased an upgrade version of the XI pro, but have not been able to install it successfully. It has been a few days now, and I am nearing my wit's end!
At first, I just downloaded the upgrade (thinking it would override / replace during installation whatever version was previously on the system). It appeared to work fine, until it kept asking me to "buy" and then I realized it was probably still the trial version.
I uninstalled the trial version, but then the purchased one wouldn't install.
I thought because it was an upgrade, I had to have some version of adobe on my computer, so I re-installed the old one (adobe 9 pro) and that installed fine. When I then tried to install the upgrade to XI pro, nothing would happen!
It downloaded fine, however when I went to install nothing would happen. There was just no response from the computer.
I am using Windows 7, and a google chrome browser. I tried using Internet Explorer, but that wouldn't even download.
I tried downloading the 'alternate version' as a test, but I just got an error message that my windows version is incompatible.
I really don't know what the issue could be. The trial worked and installed fine, yet I'm having issues with the one I paid for!
Please help! 

Hi akin60,
If the trial worked fine why did you uninstall it? You could have simply put the purchased serial number in the trial version to activate it.
There's no difference between the trial version and the full version except for the days of usgae. The trial version is good for 30 days and after that it would prompt to enter the serial number.
If you have already uninstalled the trial version and wish to install it you need not install the older version.
Adobe does not recommend installing 2 different versions of te same software as they might conflict each other.
When you install Acrobat 11 upgrade it will prompt to enter the Upgrade serial number as well as the previous qualifying version (Acrobat 9) serial number.
You only have to keep the serial numbers handy.
What I would recommend to you now is to run the Acrobat Cleaner tool ( http://labs.adobe.com/downloads/acrobatcleaner.html ) to clear off any remnants of the older software. Download and install Acrobat 11 and enter the srial numbers when prompted.

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