Trouble installing desktop manager software (all versions)

Hi,
I recently got a new laptop that has Vista 32-bit installed as the OS. When I try downloading 4.2 and 4.3 DM software from the website, I receive an windows error message that says I need to verify that I am using a windows download or contact the software vendor. I have also attempted to install the same download on a laptop that Runs Win Xp. Can you please help me,
Thank you
Ms Stubbs 26 in distress.
Message Edited by MsStubbs26 on 06-19-2008 04:50 PM
Message Edited by MsStubbs26 on 06-19-2008 04:50 PM

Sounds like your downloaded install of Desktop Manager is corrupt. Try downloading it again. Also, make sure that when you install it on Vista you right click on the installer and select Run as Administrator.

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Trouble Installing Desktop Manager

Keep getting the following message when I try to insall v. 6. I'm running XP. Any suggestions would be greatly appreciated.
Windows ® Installer. V 4.5.6001.22159
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
   </package | /i> <Product.msi>
       Installs or configures a product
   /a <Product.msi>
       Administrative install - Installs a product on the network
   /j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
       Advertises a product - m to all users, u to current user
   </uninstall | /x> <Product.msi | ProductCode>
       Uninstalls the product
Display Options
   /quiet
       Quiet mode, no user interaction
   /passive
       Unattended mode - progress bar only
   /q[n|b|r|f]
       Sets user interface level
       n - No UI
       b - Basic UI
       r - Reduced UI
       f - Full UI (default)
   /help
       Help information
Restart Options
   /norestart
       Do not restart after the installation is complete
   /promptrestart
       Prompts the user for restart if necessary
   /forcerestart
       Always restart the computer after installation
Logging Options
   /l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
       i - Status messages
       w - Nonfatal warnings
       e - All error messages
       a - Start up of actions
       r - Action-specific records
       u - User requests
       c - Initial UI parameters
       m - Out-of-memory or fatal exit information
       o - Out-of-disk-space messages
       p - Terminal properties
       v - Verbose output
       x - Extra debugging information
       + - Append to existing log file
       ! - Flush each line to the log
       * - Log all information, except for v and x options
   /log <LogFile>
       Equivalent of /l* <LogFile>
Update Options
   /update <Update1.msp>[;Update2.msp]
       Applies update(s)
   /uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
       Remove update(s) for a product
Repair Options
   /f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
       Repairs a product
       p - only if file is missing
       o - if file is missing or an older version is installed (default)
       e - if file is missing or an equal or older version is installed
       d - if file is missing or a different version is installed
       c - if file is missing or checksum does not match the calculated value
       a - forces all files to be reinstalled
       u - all required user-specific registry entries (default)
       m - all required computer-specific registry entries (default)
       s - all existing shortcuts (default)
       v - runs from source and recaches local package
Setting Public Properties
   [PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.

Sounds like your downloaded install of Desktop Manager is corrupt. Try downloading it again. Also, make sure that when you install it on Vista you right click on the installer and select Run as Administrator.

Calendar as part of Blackberry Desktop Manager Software

Hi All,
It would be a good idea to have the BB Calendar as part of Blackberry Desktop Manager Software, so appointments could be entered on the PC and then sync with a BB or the other way about.
I don't have an enterprise server, just plain old MS Outlook on my PC.
Regards,
Leslie.
Solved!
Go to Solution.

Hello,
As what I assume to be a business strategy, RIM specifically does not provide a PIM/Organizer with their software. Rather, they provide conduits to various PIMs so that the user has a choice as to which PIM they prefer. See this matrix for which PIMs are supported by different versions of the RIM DTM software:
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB12268&sliceId=1&docTy...
BES is not required in order to sync a calendar to a BB. You can indeed sync, with the tools available today, bi-directionally calendar, contacts, email, etc. etc. etc.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Desktop Manager software & Windows compatibility

I've downloaded the latest BlackBerry Desktop Manager software, paired the the Blackberry and desktop and as soon as I press the Synchronise button I get a message from telling me that the Desktop Manager has encountered a problem and needs to close, plus do I want to tell Microsoft about this problem.
Has anyone come across this before and is there an easy solution?
Working off WIndows XP Pro.
Cheers

What version of DM?
Try downloading and install the latest verson, 4.6, withOUT the media manager.
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Desktop Manager functions all disabled?

I just installed the Desktop Manager software and restarted my computer, but now that I've opened it, all of the functions within the software are disabled. It won't let me do anything! What's going on? How do I get the software to actually do its job?

hello,
you can't do much with the Desktop Manager if the blackberry is not connected to the PC.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Can't find Desktop Manager Software

I don't have my original disk anymore. I just upgraded my Alltel 8130 to ver. 4.5 from 4.3 on a new computer, but BBDMS did not load on my computer. The upgrade only loaded files in "C:\Program Files\Common Files\Research In Motion" for the upgrading loader. I thought BBDMS would show up when my 8130 OS was upgraded. How can I get this program?

You can download the latest version of Desktop Manager here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Some suggestions.
First, download the English Version Without Media Manager (61 Mb) instead of the version with Media Manager (192 Mb). Aside from the obvious difference in download side, Media Manager has problems with Vista and any other Roxio software you might have installed, and not worth the installation space (over 200 Mb after installation).
Second, the EXE you download is actually a self extracting Zip file. Use WinZip or other file unarchiver to extract the file to an empty directory, then run BlackBerrySetup.exe from that directory to install Desktop Manager. If you don't, you'll eventually lose the MSI Setup file and be unable to use Add/Remove Programs (Program Features in Vista) to change your setup.
Good luck.
Message Edited by JerryD on 08-17-2008 11:33 AM
Jerry

Desktop Manager Software 4.3

Are there any updates to the 4.3 desktop manager software? thanks! R Kayne

Greetings, and welcome to the BlackBerry.com Support Forums.
Yes, version 4.7.
Download Desktop Manager from here:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

8530 Desktop Manager Software Updated on 3/7/2013 killed my calendar link

Since January 2010, my then-brand new 8530 Curve synched perfectly and beautifully with my Outlook Express calendar. As of 3/7/2013, some automatic update to my Desktop Manager Software blew the whole thing up. Now, whenever I connect my Curve to my PC, the PC reboots. We can't even get an error message, the reboot is instantaneous.
Have checked everything else (promise), and I've had my computer geek (who is excellent and who built my computer and my network) and various other tech wizards all tell me the same thing: I need to get BACK to version 6.0.0 something something Desktop Manager software and download that back to my PC, then stop all automatic updates. They, and I, have collectively spent three full days trying to accomplish this, which led to this forum and all of you. PLEASE help!
Details: From my Blackberry, the following: 8530 v 5.0.0.1030 (Bundle 1675, Platform 4.2.0.451)
PC is Windows XP operated.
What else does anyone need to know? THANKS SO MUCH! In return, can talk horses and/or law for hours in one-to-one chats in gratitude!!

Hi and Welcome to the Community!
I suggest this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Desktop manager software for blackberry 9780 crashes

Hello,
I have a laptop lenove T420 with windows 7 ulitmate. and we do use lotus notes 7. We synch lotus notes calendar via usb cable. it was working fine when we are in xp but since we use windows 7 it stops working, it crashes.
2 things i have to say :
1. After installing manager, it doesnt communicates with lotus notes domino server, even after entering right password for lotus account. it says, the blackberry server is not available or server information is incorrect.
2. i say cancel the below information, and i enter into desktop manager software by connectecing my blackberry via cable. and i start synchronizing , it synch at some point the software crashes by says desktop manager stops workings. and i need to restart the software. but it doesnt synch the calendar entries and contacts.
I also reinstalled the software, i repaired, nothing fixes my issue.
Any ideas how to fix the issue ? Thanks in advance

Hi guys,
I fixed my issue by installing the desktop manager 5.0.1.28. Now i can able to synch my calendar lotus notes with blackberry device.
Thanks
gokul kris

New BlackBerry Desktop Manager software for Mac

Let me know if there is a better "BlackBerry" forum to ask these questions -- but just wondering if this software will backup Address Book on my Mac to my BlackBerry without erasing everything I've already entered into the Blackberry by hand the past 2 years...
...also we have the Enterprise (corporate account) BlackBerry license (BB 8820) - if I use the newly released BlackBerry Desktop Manager software will that make a real mess of things or is it compatible.
Thanks for any comments or references to other forums or such. I come here because everything I've done with computers since 1989 is MAC - and this is a great discussion site-- and yet my latest job is using BB's... (and most others are on PC's...)
Saturday 3 October 2009

As far as screwing things up, mine went fine. There were some comments about problems. If you go to crackberry. com, there is a Mac users area, under Forums/Blackberry Operating Systems and Desktop Managent.

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Installing Blackberry Desktop Manager Software

Hi,
I'm trying to install the Blackberry Desktop Manager 4.0 Sp1 software
onto a few PC's.
Once I've customised the setup.ini file and run "setup.exe /s" from the
local drive (or network drive), the program setup installs the software
correctly.
However, when creating a Zen App object and inserting the following in
the "Run Options" tab, all I get is the MSIEXEC options screen (same as
running msiexec.exe /?)
Path to File:
C:\Setup\Blackberry_Desktop_4-0_Sp1\Blackberry_DM_4.0Sp1.exe /s
Working Directory: C:\Setup\Blackberry_Desktop_4-0_Sp1\
Any idea why the setup works when executing from Windows Explorer, but
fails when executing from Zen App objects?
Thanks for the input...

Hi Anders,
Thanks for the reply.
Yes, I definitely selected the option "A Simple Application (No
..AOT/.AXT.MSI file)"
It's worth mentioning that the setup.exe file calls an MSI file called
"BlackBerry Desktop Software.msi".
That appears to be done via the setup.ini file. See below.
[Info]
Name=INTL
Version=1.00.000
DiskSpace=8000 ;DiskSpace requirement in KB
[Startup]
CmdLine=/l*v %TEMP%\BB_DM.log
SuppressWrongOS=N
ScriptDriven=2
ScriptVer=9.0.0.333
DotNetOptionalInstallIfSilent=N
OnUpgrade=1
RequireExactLangMatch=0404,0804
Product=BlackBerry Desktop Software
PackageName=BlackBerry Desktop Software.msi
MsiVersion=2.0.2600.0
EnableLangDlg=Y
DoMaintenance=N
ProductCode={60041461-D167-4796-AF92-3AEF8C329811}
ProductVersion=4.0.1.12
SuppressReboot=Y
PackageCode={563D0473-9C7F-466A-BF53-6680D3D2773F}
[SupportOS]
Win95=1
Win98=1
WinME=1
WinNT4=1
Win2K=1
[Win95]
MajorVer=4
MinorVer=0
MinorVerMax=1
BuildNo=950
PlatformId=1
[Win98]
MajorVer=4
MinorVer=10
MinorVerMax=11
BuildNo=1998
PlatformId=1
[WinME]
MajorVer=4
MinorVer=90
MinorVerMax=91
BuildNo=3000
PlatformId=1
[WinNT4]
MajorVer=4
MinorVer=0
MinorVerMax=1
BuildNo=1381
PlatformId=2
ServicePack=1536
[Win2K]
MajorVer=5
MinorVer=0
MinorVerMax=1
BuildNo=2195
PlatformId=2
[Languages]
count=10
default=409
key0=405
key1=407
key2=409
key3=40a
key4=40c
key5=40e
key6=410
key7=415
key8=416
key9=804
[BlackBerry Desktop Software.msi]
Type=0
Location=BlackBerry Desktop Software.msi
[Setup.bmp]
0=setup.bmp
Type=0
[instmsiw.exe]
Type=0
Location=instmsiw.exe
[instmsia.exe]
Type=0
Location=instmsia.exe
[ISScript.msi]
Type=0
Location=ISScript9.Msi
[Validation]
CountryList=UK/GUERNSEY,
[INSTALL_OPTIONS]
COUNTRY = UK/Guernsey
SETUPTYPE = Enterprise
MAILSERVER = Exchange
REDIRECTOR = Enterprise
USERS = AllUsers
SHORTCUTSTARTUP = True
SHORTCUTDESKTOP = True
UNINSTALLEXISTINGHANDHELDS = FALSE
SUPPRESSREBOOT = True
Anders Gustafsson wrote:
> Steven Bellamy,
>> However, when creating a Zen App object
>>
> You did select "simple" and not "msi" when creating the object, right?
>
> - Anders Gustafsson, Engineer, CNE6, ASE
> NSC Volunteer Sysop
> Pedago, The Aaland Islands (N60 E20)
>
> Novell does not monitor these forums officially.
> Enhancement requests for all Novell products may be made at
> http://support.novell.com/enhancement
>
> Using VA 5.51 build 315 on Windows 2000 build 2195
>

Unreadable Desktop Manager software

Recently downloaded the Blackberry Desktop Manager and cannot get the software to properly display...all the letters are just squares! have checked language both computer and software were set to US English. Am using an Acer Aspire 5810T. Had the earlier version of Desktop Manager working just fine.
Appreciate any suggestions from people who might have encountered and resolved a similar problem.

Hey lfassam,
Welcome to the BlackBerry Support Community Forums.
Sorry to hear about the issue. This issue is caused by installing BlackBerry Desktop Software in a different language or that the previous versions are not completely removed.
Perform the following:
1. Perform a clean uninstall of the BlackBerry Desktop Software by following ALLthe steps in this KB article: www.blackberry.com/btsc/KB02206
2. Restart the computer and go to www.blackberry.com/desktop and choose PC and select English. Make sure you save the file.
3. Run the install and restart the computer and then try to access BlackBerry Desktop Software.
Let me know if you run into any trouble.
-ViciousFerret
Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp
Be sure to click Like! for those who have helped you.
Click Accept as Solution for posts that have solved your issue(s)!

Can't repair or uninstall Desktop Manager Software

I'm trying to uninstall Desktop Manager 5.0.1 , When I tried to uninstall using the typical Add/Remove Programs from Control Panel, it appears the following error:
"Could not access VBScript run time for custom action"
How can I repair or uninstall the Desktop Manager??
Solved!
Go to Solution.

vermontgolfer wrote:
Am experiencing the same problem. I recently upgraded to Desktop Software 5.0.1 and somehow never properly uninstalled v4.2. I now have both on my system and am getting an annoying Roxio Message, each time I start my computer, which only started after this upgrade. I have tried repeatedly to uninstall version 4.2. It goes thru the process, but at the end I get the following message:
Error 1316.A network error occurred while attempting to read from the file C:\Windows\Installer\Blackberry Desktop Software's
I have complete Administrator authority, so that is not a reason.
The new 5.0 Desktop Software is working fine, but again, I think this Roxio pop up installer message is related to either not properly installing 4.2 or having multiple DM on my computer.
Any help is greatly appreciated.
Thanks.
Hi and Welcome to the Forums!
Given what you describe, I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
1) Remove all device OS update packages from your PC (add/remove programs)
2) Cleanly uninstall any and all versions of the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Some have reported that there are more registry keys to remove than are discussed in that KB
Others have reported the use of a registry cleansing tool to also be helpful
You may further need to dig for and remove anything that is remotely Roxio...those can be somewhat hard to find at times.
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchronizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
If you don't really need Media Manager, then don't grab the version with it.
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
7) Start the organizer configuration over:
KB17022 How to configure organizer applications for synchronization using BlackBerry Desktop Manager
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Trouble Installing 2012 R2 Reporting Services - Version Mismatch Error in logs

I recently upgraded an instance of SCOM 2012 SP1 to 2012 R2.
I got no errors installing the all of the components except for the reporting services.
As part of my troubleshooting, I ended up just uninstalling the SP1 version of reporting services and just tried a fresh install of R2 Reporting Services.
When installing reporting services, I get to the step it asks you to put in your management server. I do that, and I get an error about the versions not matching. If I look in the OpsMGrSetupWizard.txt in the setup logs, I see the following error.
Error:The management server is a different version than the current setup build. Please use a different management server or the correct version of setup. Server Version: 7.0.9538.0
On both of my management servers, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Microsoft Operations Manager\3.0\Setup shows 7.1.10226.0 for currentversion, ServerVersion and UIVersion
I've tried running the install from the Action account, the SDK Account and my own account, all having admin privileges on the system, same error. I've run the resetSRS.exe against the SQL server in case there were leftovers from the previous SP1 install
of reporting services.
My searches here and google haven't found anything that has helped.

OK, after digging around some more I found the following.
In the SCOM Console, my management servers were still in maintenance mode from the upgrade somehow, and in the agent managed section for management servers, the version still listed the 7.0.9538.0 version. I removed them from maintenance mode, and within
a few minutes their returned to a monitored state, and the version updated to the 7.1.10226.0 version.
Once that was up to date, I reran the reporting services install on my db server, and it went through properly.
So it looks like the reporting services install is dependent on some part of the management servers updating their version in the db.

Trouble installing desktop manager software (all versions)

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