Trouble installing desktop software 4.7

Hey peeps
Im installing the other off a cd i received in the bb pack from vodafone. The install works fine until the very end where this error pops up "Error 1935.an error occurred during the installation of assembly component{97f81af1-0e47-dc99-a01f-c8b3b9a1e18e}. hresult: 0x800736b" i then have to click ok which then uninstalls the software!!
Help
Solved!
Go to Solution.

Have a look at this KB article for the solution
http://www.blackberry.com/btsc/KB14222
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Trouble Installing Desktop Software

When I run the installation software I get a Windows Installer Window with just an OK button. The content of the window is below. When I hit the OK Button, the installation stops and exits. Any help will be greatly appreciated.
Thanks!
Window content:
Windows ® Installer. V 3.01.4000.1823
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.
Solved!
Go to Solution.

Windows ® Installer. V 5.0.7601.17514
msiexec /Option <Required Parameter> [Optional Parameter]
Install Options
</package | /i> <Product.msi>
Installs or configures a product
/a <Product.msi>
Administrative install - Installs a product on the network
/j<u|m> <Product.msi> [/t <Transform List>] [/g <Language ID>]
Advertises a product - m to all users, u to current user
</uninstall | /x> <Product.msi | ProductCode>
Uninstalls the product
Display Options
/quiet
Quiet mode, no user interaction
/passive
Unattended mode - progress bar only
/q[n|b|r|f]
Sets user interface level
n - No UI
b - Basic UI
r - Reduced UI
f - Full UI (default)
/help
Help information
Restart Options
/norestart
Do not restart after the installation is complete
/promptrestart
Prompts the user for restart if necessary
/forcerestart
Always restart the computer after installation
Logging Options
/l[i|w|e|a|r|u|c|m|o|p|v|x|+|!|*] <LogFile>
i - Status messages
w - Nonfatal warnings
e - All error messages
a - Start up of actions
r - Action-specific records
u - User requests
c - Initial UI parameters
m - Out-of-memory or fatal exit information
o - Out-of-disk-space messages
p - Terminal properties
v - Verbose output
x - Extra debugging information
+ - Append to existing log file
! - Flush each line to the log
* - Log all information, except for v and x options
/log <LogFile>
Equivalent of /l* <LogFile>
Update Options
/update <Update1.msp>[;Update2.msp]
Applies update(s)
/uninstall <PatchCodeGuid>[;Update2.msp] /package <Product.msi | ProductCode>
Remove update(s) for a product
Repair Options
/f[p|e|c|m|s|o|d|a|u|v] <Product.msi | ProductCode>
Repairs a product
p - only if file is missing
o - if file is missing or an older version is installed (default)
e - if file is missing or an equal or older version is installed
d - if file is missing or a different version is installed
c - if file is missing or checksum does not match the calculated value
a - forces all files to be reinstalled
u - all required user-specific registry entries (default)
m - all required computer-specific registry entries (default)
s - all existing shortcuts (default)
v - runs from source and recaches local package
Setting Public Properties
[PROPERTY=PropertyValue]
Consult the Windows ® Installer SDK for additional documentation on the
command line syntax.
Copyright © Microsoft Corporation. All rights reserved.
Portions of this software are based in part on the work of the Independent JPEG Group.
I cant install the BlackBerry Desktop Software.
This error come out.
I've rename it to .zip and use BlackBerrry Desktop Software.msi
But still failed. Please help meeeee

Cannot install Desktop Software

Hello,
I just bought a blackberry 9700. I cannot install desktop software on my computer!!!
I receive a “DEP – (Data Execution Prevention) error.” And then, automatically close.
I use Windows Xp.
Anyone can help me??
Thanks

Hi,
Try running the software CD first then take the CD out and reboot your computer
after reinsert the CD and restart installing again
It should work then.....

Having trouble installing ios software on iphone 4

Having trouble installing ios software on iphone 4. Keep getting error message

Error 9006: Following Troubleshooting security software frequently resolves this error. There may be third-party software installed that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your Registry. Your default packet size being set incorrectly can cause this error. Contact the manufacturer of the software that installed the packet size modification for assistance.

Installing desktop software fails

When installing desktop software version 4.7 from disc or net, the install starts - asks you which language you would like, the comes up with the wizard was interrupted before software could be installed.....
have tried various versions same result...
can someone please help as i need to remove ticketmaster app which only works in america... not much good in uk
Cheers

I'm having the exact same problem going from treo 600 verizon to centro att and windows vista. the first install failed just like the above user, redid it and received no option to import data. Tried the suggested reinstall from the downloaded version and got the import option this time, but nothing shows up on the desktop, no old data, nothing.
I notice in the data folders on my computer that the old file type are there, as well as the new types, with considerably smaller sizes, no doubt because there's no data in them. Looks like the new desktop is simply saving the old files, but did not actually convert them.
I can't believe more people don't have this problem. I found one other similar post from a 650 user. someone suggested synching the old treo with the new desktop. i tried that too, but still no data appears (no error message either).
Any help would be appreciated.
Post relates to: Centro (AT&T)

Can't install Desktop Software properly with out Error 1406

Hello All,
I am running Win 7. Just can't seem to get the desktop software installed witout the Error 1406 coming up. I have tried doing a clean uninstall a few times but still can't get done.
I have no trouble with getting it done in XP on my other compters!
Here's the full Error messege;
Could not write value discription to key \Software\MozillaPlugins\@Rim.com/webSLLauncher,
version =1.0. Verify that you have sufficient access to that key or contact your support personnel.
Solved!
Go to Solution.

Hi there!
I agree...a full start over is in order. And, for your easier reference, here is the procedure that I give out.
I suggest the following steps (insert plenty of reboots of your PC...not just restarts, but full power down reboots). Also, it is advised that you be logged into the PC on an account with full admin rights. Further, under Vista/Win7, use the "Run As Administrator" option for everything.
1) Remove your device OS update package from your PC (add/remove programs)
2) Cleanly uninstall the RIM DTM software:
KB02206 How to perform a clean uninstall of BlackBerry Desktop Software
Some have reported that there are more registry keys to remove than are discussed in that KB
Others have reported the use of a registry cleansing tool to also be helpful
3) Get a fresh download of the RIM DTM software:
https://www.blackberry.com/Downloads/entry.do?code=A8BAA56554F96369AB93E4F3BB068C22
Choose the version that is newest and (if applicable) compatible with your PIM (if you are synchronizing via USB):
KB12268 Applications supported by BlackBerry Desktop Manager for synchronization
4) Download (to your PC) a fresh copy of your device OS package from your carrier:
http://na.blackberry.com/eng/support/downloads/download_sites.jsp
5) Install DTM to your PC
6) Install (also to your PC), the device OS package
Hopefully that will get things going again.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Cannot restart iMac after installing desktop software

Hello.
I installed Mac Desktop software into my iMac (intel), and restarted it.
As you know, you see gray Apple logo with white background, however, the usual desktop never comes up.
How should I do?
If someone has any solution, please let me know!!
Thank you in advance.

Hello cmaisano,
Welcome to the BlackBerry Support Community Forums.
It sounds like the BlackBerry Desktop Manager updated the software on the BlackBerry smartphone.
Thank you
-DrP
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Be sure to click Kudos! for those who have helped you.
Click Solution? for posts that have solved your issue(s)!

Trouble downloading desktop software (once finished, no text, just squares)

I have downloaded and installed/uninstalled 3 times. Each time, it seems to be fine, but once the desktop software loads (PC, XP), there is no text on the screen, just squares...any ideas? Thanks in advance

trass wrote:
but once the desktop software loads (PC, XP), there is no text on the screen, just squares...any ideas?
hello,
I think it is not an issue with the DesktopSoftware installer you are downloading, but rather the application wanting to use a font that is currently not installed on your PC.
a font is a file that contains letters drawn in a special way.
for example :
this is arial
this is courier new
this is verdata
this is comic sans MS
this is georgia
and so on.
your fonts are located in the C:\WINNT\Fonts folder. This folder should contain at least 150 files, each file is a font set.
My intuition is that the Windows XP that you have installed is not from a regular country. Maybe it was an old Windows 2000 installation that was migrated up to Windows XP, but without all the new fancy fonts.
Maybe it's a special XP edition that lacks some fonts.
I think what you can do is what I had to do when I wanted to have the Calibri font (the one in Office 2007) on my Windows 2000 PC at home. Please follow one of the two installation links given on the following webpage. Basically you are installing a Microsoft free software that will contain several fonts, maybe the fonts the DesktopSoftware is looking for will be among them.
http://labnol.blogspot.com/2007/03/download-windows-vista-fonts-legally.html
Please tell me how it goes. Currently I am still using DesktopSoftware5 but one day or another, I will upgrade and maybe I will also be missing fonts.
The search box on top-right of this page is your true friend, and the public Knowledge Base too:

Error installing Desktop software on Windows XP Profesional

Hi,
I got an error when trying to install Blackberry Desktop Software 6.0 on my Laptop. The message said that the application was not a valid Win32 application.
Is there any solution to the problem?
Please help.
Regards
Sarel

Hi and welcome to the forums!
Without knowing the following information It is impossible to give you any meaningful advice.
We need:
1) What model PC and what OS (specify 32 or 64 bit and service pack rev. )
2) What version of Blackberry desktop manager is installed.
I have attached some links to help you find and provide this information.
Let us know how it goes!
Thanks,
Bifocals
How to perform a clean uninstall of the BlackBerry Desktop Software
Downloading the most recent versions of BlackBerry Device Software and BlackBerry Desktop Manager
How to install desktop manager 6.0 (video attached)
How to find the installation log files for BlackBerry Desktop Software
How to troubleshoot problems that may occur when you install, uninstall, or upgrade a program on a W...
How to turn on BlackBerry Desktop Manager connection logging
User Guide - BlackBerry Desktop Software
6.0.0
HTML PDF
Release Notes - BlackBerry Desktop Software
6.0.0
PDF
Click Accept as Solution for posts that have solved your issue(s)!
Be sure to click Like! for those who have helped you.
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How to Install Desktop Software 6 Silently

In previous versions of Blackberry Desktop Manger, there was a file in the installation directory called 'install.txt.' In this file were parameters for the [INSTALL_OPTIONS] tag, which you could copy/paste into the setup.ini file in the install directory to customize your installation.
Desktop Software 6 does not have the 'install.ext' file, but it does have the setup.ini file. I tried adding my old [INSTALL_OPTIONS] tags to the new setup.ini file but they don't work. I ran the setup.exe file with the /? tag to see if I could get any insight on how to install silently. All this gives me is the following:
Command line parameters:
/L language ID
/S Hide initialization dialog. For silent mode use: /S /v /qn.
/V parameters to MsiExec.exe
/UA<url to InstMsiA.exe>
/UW<url to InstMsiW.exe>
/UM<url to msi package>
/US<url to lsScript.msi>
Do any of these command line parameters actually work? Nope.
I am trying to perform silent installations of Desktop Manager, which is something I had no problem doing with previous versions, but now I can no longer perform silent installations. Any help would be much appreciated. Thank you.

Ended up solving my own problem.
For those of you that want a completely silent unattended installation of desktop manager, just run the Blackberry Desktop Software.msi file with a /qn tag. Simple enough.

Installing desktop software for tour 9630

Hello everybody.I am a new BB client.I got the Tour yesterday and while trying to install the software to my computer the proccess stoped quickly after starting displaying "unale to download microsoft NET framework 2.0 SP 1-the .exe file".The other file needed to download, MSXML 6,0,was downloaded successfully.Any ideas?I appreciate it.

Hi and Welcome to the Community!
From what you describe, your internet connection is the culprit. Until the download completes (all parts, not just some of the parts as you have now), you cannot run the exe file and install the software. I find it a little odd that the CD forces a download, but the carriers actually are responsible for that distribution when they sell to their end users. In any event, internet connectivity is important so that updates and such can be accomplished as they are released.
Just to be sure, are you downloading from here?
http://us.blackberry.com/apps-software/desktop/?lid=us:bboftwareesktopSoftware&lpos=us:bboftware
From there, you can get either the PC or MAC version of the Desktop Software.
Good luck and let us know!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
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PIN: C0001B7B4 Display/Scan Bar Code
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Can't install desktop software--error message

When I first tried to install the desktop software from the disk that came with my phone, something went wrong and the installation was incomplete. I am unable to uninstall and start over, however, because when I open the Add or Remove Programs feature in the control panel, no blackberry software comes up as an option to remove.
When I try to initiate the intallation process again (whether by disk or by download), I get the following error message in a box that says "InstallShield" at the upper left:
An error occurred while downloading the file http://saturn.installshield.com/is/prerequisites/microsoft.net framework 2.0 sp1.prq. What would you like to do?
I then have the option to retry or cancel. If I hit retry, I get the same message. If I hit cancel, I get the message:
An error occurred while downloading the file http://download.microsoft.com/download/0/8/c/08c19fa4-4c4f4ffb-9d6c-150906578c9e/NetFx20SP1_x86.exe. What would you like to do?
Again, I have to option to retry or cancel. If I hit cancel, I get the message:
The files for installation requirement Nicrosoft .NET Framework 2.0 SP1 could not be found. The installation will now stop. This is probably due to a failed, or canceled download.
This time, I can click Yes or No.
Any suggestions how I can get the desktop software installed onto my computer?
Thanks!
Annie

Yes Microsoft removed it from their site, that's why I linked to the other site where you can download it from.
In the past if the clean uninstall steps for the Desktop Manager didn't work, than the windows utility always did the trick
If someone has been helpful please consider giving them kudos by clicking the star to the left of their post.
Remember to resolve your thread by clicking Accepted Solution.

Can't install desktop software

Hi
I have the Palm IIIc and am trying to install the contents of the CD (desktop software) that came with my orginizer unfortunately there seems to be two problems when I start installing the contents of the CD:
1: It says in a dialog box(titleetup:Macro installation error)
"An error occured while installing one or more of the macros used by the Palm Desktop software.
Microsoft Word macro error.
Unable to write to directory; application my be running. Macro will be to the Palm Desktop directory.
Microsoft Excel macro error.
Unable to write to directory; application my be running. Macro will be to the Palm Desktop directory.
Press next to continue with installation. Or press cancel to exit Setup; then close Microsoft Word and Excel and run setup again.
Refer to readme.txt for more information."
Well, the thing is that i am positve that i am not running any of those programs.
2: When I click next after the first problem appears another dialog box(title:Component Transfer error) appears and says:
"Component: Disk<1>
File group: < Disk1>Disk1 files(1)
File: C:\Program Files\InstallSheild Installation Information\{BA0F-44C2-A883-11D1-AD0A-006097D15E2C}\
Error: Acess is denied
So what i would like to know is what to do in this situation to complete the installation.
Post relates to: Palm IIIc
Message Edited by alite on 07-15-2008 06:49 PM

What operating system are you using on your computer? Is it even a Windows machine??
WyreNut
Post relates to: Centro (AT&T)
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Installing desktop software

i have a problem on windows XP when trying to install the desktop software from this website:
https://swdownloads.blackberry.com/Downloads/contactFormPreload.do?code=A8BAA56554F96369AB93E4F3BB06...
i get error message after it unzips and windows installshield wizard starts.
it says "Installation Files cannot be validated. Please verify the installer package and try again."
I've tried a few times.
please help.
Solved!
Go to Solution.

Given that is the only authoritative KB I could find (you, of course, should search the Public KBs to see if your results may be better than mine), we now guess...
You say you are running on XP...what Service Pack please? The Desktop Software requires XP SP3 as a minimum...
You also may find some luck with this thread:
http://supportforums.blackberry.com/t5/Desktop-Software-for-PC/Cleanly-quot-Starting-Over-quot-with-...
It starts with a process for cleanly starting over, and there is some discussion, and there is also a post (15) with links to older Desktop Software versions, if those are needed. Note that this is not, by any means, guaranteed to work...but it has worked for many to resolve issues they are having.
Good luck!
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

Installing desktop software on new laptop with Vista

I had a laptop with XP and everything worked fine. Got a new one with Vista and now the software will not install. It did install properly (at least I thought) once, but then would not sync with the device. I tried 4.2 and I tried 4.7, both from the Blackberry site. I keep getting the error message "windows is shutting down the desktop software installation and will notify you of a solution". This is after 20-45 minutes of downloading. My device is a Verizon Curve. Any thoughts?

I installed it twice each time under program file as it wouldn't recognize the program file(x64) folder. I created an adobe folder under program file and installed there which when perfectly well including name, serial number until disc 3 of CS2 suite.
Interestingly when I opened photoshop it showed the correct name and serial number but the error statement I first commented showed.
Perhaps I am just going to have to spring for CS4

Trouble installing desktop software 4.7

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