Trouble installing itunes to Windows XP

rachyl-orry i thought I belonged in the same category when making the prior post. I have Windows XP. I can se the itunes icon on my main scren after sign on. The cd that came with my nano seemed to install fine and even finished. i have already updated my Windows XP. I have also restarted computer. when i connect my nano to the USB port( I ahve tried to different ports), it does not automatically prompt up itunes(as the directions stated it would). So, I double click my itunes and open it. But, only one prompt box pops up stating itunes was not properly installed.
I cannot put any of the music from my library on to my nano(or do not know how). I believe I have Norton anti-virus on my computer. i am not the most computer literate. But, understand the basics. Thanks for any help.

Hey there,
Take no offense in making a new topic. It just helps me keep track of everyone's issues individually. Otherwise, it gets confusing and everyone else gets confused as well.
Ok, MY thought is on Norton. Norton is famous, and not in a good way, for silently blocking iTunes. It has lead to many headaches for many folks.
So, lets try something. Turn Off Norton and try launching iTunes and see if it will come up. Then if that works, I can walk you thru the steps of Configuring Norton to allow iTunes to work alongside. For some reason, Norton is seeing iTunes as malicious, but it is not even prompting the user to block or not. Kinda wierd...I think its a conspiracy
So Post back and keep me updated.
Rachyl

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    Hey there,
    Take no offense in making a new topic. It just helps me keep track of everyone's issues individually. Otherwise, it gets confusing and everyone else gets confused as well.
    Ok, MY thought is on Norton. Norton is famous, and not in a good way, for silently blocking iTunes. It has lead to many headaches for many folks.
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