Trouble Installing Premiere Pro from CS 5.5 Master Collection Discs

All of the Master Collection programs install properly, except for Premiere Pro. I retried several times to install it, but to no avail. Finally, out of frustration, I downloaded a trial version of Premiere Pro just to see if it would install, and lo and behold it worked. Except now the Master Collection Serial Number won't work in the trial version of Premiere Pro. Help?!?

L Greg Volsen you need to install Premiere Pro from the Master Collection installer for the serial number to be accepted.  There is some very good news here though as Premiere Pro did install ok.  I would recommend removing Premiere Pro and then running the Adobe Support Advisor to help identify any problems.
Once you have reviewed the solution provided, or even if it was unable to identify any problems, and either install Premiere Pro, to get your immediate need resolved, or install all of the applications.  If you do run into errors you can run the Adobe Support Advisor again to look at why the most recent installation may have failed.
Alternately you can also review the installation logs manually by reviewing Troubleshoot CS5 and CS5.5 installation with install logs.
Feel free to respond to this thread if you have any questions or run into any additional difficulties.  I believe the Premiere Pro CS5.5 trial is also fully functional so you may still be able to get your immediate needs addressed.

Similar Messages

  • Can I install premiere pro cs6 from mac os x 6?

    Can i install premiere pro cs6 from mac os x 6?

    System requirements for cs6
    http://helpx.adobe.com/premiere-pro/system-requirements.html#Adobe Premiere Pro CS6 system requirements

  • I'm a new user and learning, I bought and installed Premiere Pro cs6.  I got a nice video clip but has a baby cried in the background and very annoying.  My question is, is this noise remover is separate from the cs6 or I need to get this software downloa

    I'm a new user and learning, I bought and installed Premiere Pro cs6.  I got a nice video clip but has a baby cried in the background and very annoying.  I have tried all of the sounds in Prem cs6 but didn't work. My question is, do I need to get a separate sound software download and install to be able to use it?

    In the CS versions, there was some audio capability in PrPro but you needed to get a separate audio program for major work. Lessening a baby definitely qualifies as major work. That's lessening, i dont mean eliminating. Adobe's audio program is Audition. There are others "out there'. In the CC versions one just downloads Audution also.
    Neil

  • I'm trying to install Premiere Pro CC 2014 and it keeps failing.  I'm at this all day!

    I've been trying to install Premiere Pro CC 2014 all day.  It will begin the installation then progress.  Suddenly it will decrease the %complete.  Once it went all the way to 84% then failed.  Can anyone tell me why this has happened.  I have never had any trouble installing any other apps from my CC Membership.

    Please read, and reply back here with information https://forums.adobe.com/thread/1499014
    -try some steps such as changing browsers and turning off your firewall
    -also flush your browser cache so you are starting with a fresh browser
    http://myleniumerrors.com/installation-and-licensing-problems/creative-cloud-error-codes-w ip/
    http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html
    or
    A chat session where an agent may remotely look inside your computer may help
    Creative Cloud chat support (all Creative Cloud customer service issues)
    http://helpx.adobe.com/x-productkb/global/service-ccm.html

  • I had to re-install Premiere Pro CS5 and now video are files acting funny...

    Hello. I had to reformat my system drive and did a fresh install of Windows 7 Home Premium 64-bit and then I did an anytime upgrade to Windows 7 Professional 64-bit. I then re-installed Premiere Pro CS5. Here's the problem. When I open any of my projects that I worked on BEFORE I re-installed Premiere (when I was using Windows 7 Home Premium), the video files on the timeline all look corrupted when I play the timeline now. They have these weird block artifacts and also a constant pulsing thing going on. I deleted all the media cache files and all the media cache database files but, nothing changed even though Premiere conformed every single video file in the project again. Then, I went to "Sequence" and hit "Render Entire Work Area" and after Premiere was finished rendering, I noticed the artifacts and pulsing are completely gone BUT, the video files look like a VHS tape that has been recorded over a few times. The edges of people and things in focus aren't nice and sharp like they were before I re-installed Premiere. I DO NOT have the time or patience to have to delete all the video files and import them again into the project and re-edit the entire scene! Can someone please help me resolve this problem?! I am about done with Premiere!
    Is there a way to delete the video source files that are on the left side of the timeline (next to the "Source" window, where they got imported into the project) without deleting the edited video files on the timeline and then re-import the same source video files into the project, kind of like "refreshing" the video files? If this is possible, it seems like this would fix the problem without me having to re-edit everything again.
    *Update*  My idea of just re-importing the source video clip won't work either. I deleted one of the source video clips, which deleted its reference clip on the timeline, and I re-imported the video source clip to see if it would play all weird in Premiere and sure enough, it has the same exact block artifacts and pulsing effect like all the other source clips in the project. It seems that if that's the case, it might be a codec problem. But, that doesn't make sense because if I open the clip on my hard drive with Windows Media Player or Allplayer, the clips plays perfectly fine and looks like it is supposed to. So, it must be a codec problem in Premiere??? Could it be that Premiere Pro CS5 doesn't work well with Windows 7 Professional? I find that hard to believe. Can someone please help me?
    By the way, all the video clips in the project are from my Panasonic GH1 or my Panasonic GH2. They are all 1080p/24 AVCHD. I even made a new sequence within the same project making sure the sequence settings are AVCHD 1080p 24 and still nothing is fixed.

    Have you tried exporting a 10 second section of the footage to see if the issue shows up once the seqeunce is actually exported from the timeline. I edit on CS5 with windows 7 pro at work quite often and have no issues so I assure you that isn't the issue. I also edit with AVCHD footage when at home and work quite freqeuntly as well so I'm positive that isn't the issue. It sounds like a GPU driver has been corrupted in the way it interacts with premiere pro. What type of GPU do you have? If it supports MPE's GPU acceleration have you tried turning it off and seeing if that makes any difference?
    Anyways though try to export a 10 second test section of your timeline to see if when the clip is exported from premiere it will play normally in windows media player or vlc or w/e media player you want to use. If it exports fine then you can almost be positive it's a corrupted video card driver. If that's the case I'd re-install your GPU's driver and also check your gpu makers website to see if they have a updated driver avaiable.

  • Installing Premiere Pro 1,5 on a PC with windows 8. How do I solve it?

    Installing Premiere Pro 1,5 on a PC with windows 8 failed. How do I solve it?
    I should mention it is about 10 years old and Adobe cannot help they say!
    Regards
    Lars-Erik Eriksson/ Rydöbruk Sweden

    You will not be able to install your original, read below
    CS2 (and earlier) Activation Server replacement software
    http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.htm l
    When you install the special version of PPro2 on a Win7 or Win8 computer, you MAY need to right click the program icon and select WinXP compatibility from the option popup... AND Vista problems https://forums.adobe.com/thread/416347

  • Run time error installing Premiere Pro 2.0

    I am reinstalling a computer for one of my users on an XP PRo system and I get a run time error when installing Premiere PRo 2.0.  I believe this happened the first time I installed as well but I can no longer get support directly from Adobe.  Any help would be appreciated.

    Bogus!
    I'll see if I can find something on it. I recall linking to the source page in a fairly recent thread. However, as we know, some of the older post (pre-Big Bang... ) might be gone for ever. When I last posted on the RunTime.dll, I checked the links and they were still active then.
    If I can find more, I'll post back.
    Hunt
    [Edit] Here is the LINK to that Adobe article. I am off to explore the links within.
    PS I found the link within one minute of posting this. In that time, the Adobe forum logged me out. Doncha' just love the new fora?
    [Edit 2] The last two links still work. Not sure about any links that those pages might contain. Number one is dead.

  • Why can't I download Adobe Premiere Pro from the cloud- have tried repeatedly, followed all the post

    Why can't I download Adobe Premiere Pro from the cloud- have tried repeatedly, followed all the posted advice- all other programs have downloaded without a hitch.... what's the deal?

    Hi Clearly Stated,
    Maybe try downloading the Premiere Pro trial and then licensing it?
    http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_pro
    After you install just covert it to be licensed as part of Creative Cloud using the "License This Software" option shown here.
    http://helpx.adobe.com/creative-cloud/kb/convert-cs6-licensed-under-ccm.html
    -Dave

  • How to install Premiere Pro CS6 via Creative Cloud Desktop (32-bit-system)

    Hello community,
    I have used Premiere Pro CS6 as a Creative Cloud Version on my PC with windows xp. After upgrading to Windows 7 Premiere Pro is not longer available in Creative Cloud Desktop App because it is an older PC with 32bit-system. I have read that ist should be possible to install a former version but I haven't found out how it wörks. I'd like to install Premiere Pro CS6 on my windows-7-PC (32-bit-system).
    Thanks in forward helping me
    Henning

    Premiere Pro from CS5 onward is 64bit only
    Premiere Pro from CS4 and earlier is 32bit

  • Error installing Premiere Pro CS4 - "The Installer Database is corrupt. Please contact Adobe Customer Service"

    I had to replace my hard drive and so I had to re-install Premiere Pro CS4. I tried to do that with the files I had downloaded before, but the install failed and gave me the error message "The Installer Database is corrupt. Please contact Adobe Customer Service".
    I assumed that the files I downloaded had become corrupt, so I logged on and re-downloaded the ADBEPPROCS4_LS7.7z and ADBEPPROCS4_LS7.exe files. I ran ADBEPPROCS4_LS7.exe and it also failed and gave me the same error message. I tried another download from a different page and got the same error again.
    Can anyone suggest what I can do to get my program installed?

    Error "...Installer Database is Corrupt..." when you install Adobe Creative Suite 4 or point product

  • Will not install Premiere Pro CS6; will only "update"

    I downloaded the Creative Cloud and tried to install Premiere Pro CS6 -- but it only gave me the option to "update" it (even though I do not have any verison of Premiere Pro in my Applications. Help!

    Hi rachelrashley,
    Please rename caps Folder from this location and then Relaunch AAM.
    Windows:
    C:\Program Files (x86)\Common Files\Adobe\
    Mac:
    Library/Application Support/Adobe/
    Once done Premiere pro CS6 should show up in the AAM.
    Regards,
    Abhijit

  • Exit code 15:  Installation failed.  0 fatal 1 error.  Error: media DB error : 12 while installing premiere pro and photoshop through cloud

    Exact error message as follows:
    There was a problem installing Premiere Pro 2014....   Installation failed.   Installation encountered an error.  Please restart system and try again (15)  Exit code 15  0 fatal  1 error.  Error: media DB : 12

    Thank your for your reply.  I am running windows 8.1.  And there is a huge mess going on.  I was on with Adobe tech support all morning and they cannot get photoshop, premiere to update.  Then they tried to uninstall, and it would not uninstall.  They renamed the directories and did a direct reinstall and it failed.  They changed permissions on directories.  There are no viruses or malware.  I run cccleaner, pcmatic and scan all the time.  This process also corrupted my purchased licensed version of Fireworks CS6.  Now I cannot even get that to install.  We have run the cleaner over and over.  So finally I manually cleaned the registry of selected Adobe products and removed everything from the hard drive.  I am now running scans because they had me disable my pc matic and windows firewall temporarily while they worked on my pc.  I am a graphic designer and I have a project in the waiting.  I need to have fireworks, flash photoshop and premiere working but I don't think this is possible.

  • Unable to install Premiere Pro update 7.1

    I've been unable to install Premiere Pro update 7.1 on a Mac running Mavericks.  I've made three attempts over as many days.
    For what it may reveal, here is the install log.  Any ideas?
    [Please don't post full longs to the user forum.]

    Try using the "adobe cleaner tool" (you'll find it online) to uninstall Premiere Pro. Reboot. Install Premiere Pro with the creative cloud panel from the apps list. It should work fine

  • Installed premiere pro cs6 trial - problems importing

    I have just installed Premiere Pro CS6 and when I import a video clip, the video comes across but no sound or even the sound track? is there a fix?

    I am having similar problems but I also cannot export from Ppro in Mpeg2 DVD.  I spent over three hours with an adobe rep trying to get a fix and even he couldn't do anything.  i now have a project that I cannot even get to DVD.  Anyone get a fix on this?

  • HOW DO I INSTALL PREMIERE PRO ON MAC?

    HOW DO I INSTALL PREMIERE PRO ON MAC?

    Hi almartin40117374674585858,
    Which version of Premiere Pro you are trying to install?
    Regards,
    Romit Sinha

Maybe you are looking for

  • MacBook Pro 17 - Mini Display Port to HDMI - No Sound??

    The support page from December 15, 2010 mentions "Mini DisplayPort in the latest Mac models enables audio and video output for the latest multimedia standards: DisplayPort and HDMI." MacBook Pro 17 from Mid 2010. Can someone be more specific as I pur

  • Google search engine no longer works after upgrading to Firefox 11

    I just upgraded to Firefox 11 earlier this evening. Now I'm trying to do a search with Google. I got the search results and clicked on what I wanted only to get taken to the Google home page with a new Google search engine entry box. There was a goog

  • Foreign Currency Valuation Method

    Hello Friends, In the System,there are some documents which they were valuated with different valuation method from the Delta valuation method. I tried to reverse the valuation but system show difference totals.. How can I do about that? (any OSS etc

  • Property URL of Knowledge Directory Web Document

    I need to change a web link that was submitted to the Knowledge Directory with the Simple Submit. Old URL (http://www.mycompany.asp). New URL (http://www.mycompany.aspx) I need to change the 'open document url' and it is not an editable field in the

  • Custom Jsp in Screen Flows

    I am trying to implement a screen using a custom jsp in a screenflow wthin studio 6.0. Following the documentation and examples with 5.7 I am using the Fuego tag library within a JSP to output a simple message variable. However I am currently unable