Trouble installing student edition

I just downloaded the student edition cc. Every time I try to use ps or ai it asks me to login. Then it tells me my free trial has expired. I tried uninstalling and reinstalling with no luck. I am using a Imac. Any ideas on how to fix this?

Jmcginn please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html for information on how to resolve your sign in error.

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