Trouble launching creative cloud apps. Subscription is activated but it shows trial expired screen.

Question

Hi,
I am trying to launch creative cloud apps on 10.7.3 lion imac, but it keeps asking me to license the software, which I have already done. It even shows that subscription is active, but for some reason it keeps taking me back to the trial expired screen. I have already tried uninstallling everything and reinstalling, but that has not solved the issue. Creative Cloud seem to work just fine on my 10.6.8 macbook, but would not work on 10.7.3 iMac. Please help!!! I am so frustrated. I am paying for this and can't even launch an app. I am in the second month of this subscription. First month, everything appeared to be a trial and now it has expired. Now, when I try to license the software, it activates it for me, but it never launces the app. It takes me back to the trial screen. What should I do???

Answer 1

I hit this same problem. The problem wasn't on my machine: No amount of tweaking locally would fix it, no amount of removing the apps, cleaning, and reinstalling fresh. The problem was on Adobe's servers, where my account had been tagged as being a trial rather than a paying subscription.
The experience was tremdously frustrating, as most of the techs were worthless and wouldn't read the notes on what came before but simply threw out a random, inapplicable bugfix to try before handing it off to the next tech who would repeat the process. And there was no channel to get past them. Each time they'd tell me they were escalating the case, which became obvious as being a lie after a few weeks. No company has that many tiers of tech support. I was locked out of Illustrator for more than a month, waiting for late replies and meaningless "fixes".
Eventually my case landed at the desk of an agent who actually cared and kept looking until she found the answer. Thank you, Sarika Behal.