Trouble launching Encore CS4

Hmmm.... I was using Encore sucessfully for months, no issues. I closed a properly closed a project. I went back to edit it and found that Encore won't finish loading. I tried to open Encore from the programs menu (ie not trying to open an exisiting ncor project) no luck. I have to force my computer to shut down. I also tried to open as administrator to see if I was able to open the program - no luck.
Any trouble shooting suggestions?
Thanks

May be (probably is) due to a Windows update that has caused "something" to go out of sync with Encore... usually a sound or video driver
So... make sure your sound and video drivers are up to date... from the vendor's web site(s) if possible
For CS4, you need the Encore CS4 Roxio component update http://forums.adobe.com/thread/400484?tstart=0
More on Encore and Roxio http://forums.adobe.com/thread/528582?tstart=0 or direct to
http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS
Also, Long File Names Cause Crashing http://forums.adobe.com/thread/588273
And #4 Here http://forums.adobe.com/thread/666558?tstart=0
And This Message Thread http://forums.adobe.com/thread/665641?tstart=0
Plus this is for PPro, but may help - Work through all of the steps (ideas) listed at http://ppro.wikia.com/wiki/Troubleshooting
If your problem isn't fixed after you follow all of the steps, report back with ALL OF THE DETAILS asked for in the FINALLY section, the questions at the end of the troubleshooting link

Similar Messages

Can't launch Encore CS4

I just downloaded and installed the trial version of Encore CS4. I click on "I'd like to continue to use this product on a trial basis." Then I get this message: "Adobe Encore CS4 cannot run in trial mode. Please relaunch the application & provide a valid serial number."
I'm sure I'm doing something wrong. I can't imagine that Adobe would have trial software downloads that can NOT be run...on purpose!!
Please help. Very frustrated. Thanks!!

As far as I know (provide a download link to show me I am wrong) there is no such thing as an Encore trial, due to the MPEG licensing and the fact that Encore MUST have mpeg available to work
Since Encore must have mpeg available, and since that is a licensed product that must have a paid registration, I wonder just where you found an Encore trial to download
I know there is a Premiere Pro trial... with mpeg functions removed
Added
Going to the trial selection page at http://www.adobe.com/downloads/ I do NOT find an Encore trial
The PPro trial http://www.adobe.com/cfusion/tdrc/index.cfm?product=premiere_pro&loc=en makes no mention of an Encore trial
Just where did you get this "Encore Trial" product?

Premiere CS3 lauch Encore CS4...

I have installed CS4 and kept CS3 on same system (Vista x64), as I have projects ongoing under Cs3.
Under Premiere Pro CS3, if I export to ENCORE, it now launch Encore CS4. I was used to CS3 proceeding to DVD burning after different steps. Maybe it's just a matter of learning the rope of Encore CS4, but I just wonder if a project under Premiere CS3 can effectively proceed under Encore CS4 for DVD burning ?
When I get there, nothing happen as it was under Encore CS3... Or Am i just missing a command to burn the DVD ?
Thanks,
Rob

lanstrad2008,
Rather than fight with the linking of PP to Encore3/4, I'd look to Jim's suggestion.
In a nutshell, you Export from PP, and then Import into Encore (of your choice). There are other ways to do this, but the fool-proof method is (assuming SD footage to DVD-Video) to:
1.) Export>Movie and choose DV-AVI elemental stream (Video ONLY).
2.) Export>AME and choose PCM/WAV, or AC3 elemental stream (Audio ONLY).
3.) Open Encore (of your choice), define your Project and Import>As Timeline, your DV-AVI file.
4.) Import>As Asset, your WAV, or AC3.
5.) From Encore Project Panel, drag your Audio file to the proper Timeline.
6.) Do your navigational Assets, i.e. Menus, Playlists etc.
7.) Check Project
8.) Preview
9.) Let Encore set the Transcode settings for your target output, i.e. DVD-5, or DVD-9.
Good luck,
Hunt

Encore cs4 and preminfo.dll error msg

Hi,
when I launch encore cs4, during the loading appear an error message about preminfo.dll: "the application has failed to start because preminfo.dll was not found. Re-installing the application may fix this problem".
when I choose ok on error advice, the encore start without problems.
anybody know how to fix the problem?
best regards and merry chritmas for all

When there are missing, or corrupted .dll's and other elements, a Repair Installation usually does correct these issues. That is basically what the error message is saying.
To do a Repair Installation, on inserts the installer DVD, and then, once it has initialized, you can choose the application(s) from the list in the suite. The installer will survey and if it finds an installation, of say Encore, will pop up another screen, allowing one to choose Uninstall (do not choose this one, at least not yet), and Repair Install. This is the one to choose, and then the installer will again survey the system, concentrating on that app and any common files. It will replace any missing ones, or corrupted ones.
I've only had to do it once, but for most of the CS2 Production Studio, with Encore. Seems that I had installed PrElements well after the Production Studio. PE broke almost everything in the suite, and a Repair Install took care of every program in the suite.
As for that link, it's probably from the old forum. All of those links are now dead with the new forum. Even Google, etc., will yield the old links, which are all dead. Someday, as the old fora are being reconstructed, maybe the Google 'bots will update with the new links. Has not happened yet, but we can only be patient and wait.
Stanley Jones has done a lot of work trying to find the new links to many of the old articles. I do not know how far along in that project, he is, but will say that Neil Wilkes and Jeff Bellune have done a good job of getting our FAQ's back up. Hear! Hear!
Good luck,
Hunt

Encore CS4 constantly crashes

I installed the CS4 Master Collection suite and had no errors in the installation. I have been using some of the applications without problem. However, when I try to work with Encore CS4 it crashes everytime.
I created a new project and imported some JPG images to create a slideshow. I can't get past this point. Everytime I launch Encore and open the project it crashes. I have tried to create new projects and it makes no difference.
I spoke with Adobe Technical Support and they suggested I start Windows with all of the services disabled. Encore still crashes. They then suggested I uninstall and reinstall the entire suite which would take hours.
I am running Windows XP Sp3 with Core2Duo processor and 2 Gb RAM. I have plenty of available hard drive space.
Has anyone had this problem or have suggestions on what may be causing Encore to crash?

I think the problem is with the NVidia GE Force 7xxx series of graphics chips. I have had the exact same issue on a Laptop running a 512Mb GO 7600, and know of folks with a GO 7300 and the same issues.
The trouble is that with a lot of systems (laptops especially) the graphics chips are OEM items - meaning the manufacturers buy scads & scads of them & the original manufacturer does not provide end user support. As soon as internal firmware hits issues, rather than bugfix & update most manufacturers these days obsolete the model & introduce a new one as it is cheaper for them to build them by the container load in China, and to hell with the end user.
None of this is a solution to the problem though.
The biggest problem of all is that unless Adobe fix the problem, then it is not going to go away as it is impossible to update the NVidia chip drivers to the latest versions because of the OEM nature of the product. Go to the NVidia website & you will be politely told to go to the seller of your machine.
This problem is probably going to get a lot worse in the future as well. The only solution I can think of is to
A - Avoid using Laptops unless you can afford to buy a new one each software build.
2 - If using a desktop, avoid buying from Box Shifters and instead either build your own or get someone reputable to do it for you - preferably without using NVidia Graphics cards (They have other, more serious problems as well)
3 - Dump the NVidia Graphics card where possible & go for an ATI device instead.
I also think that the Adobe installer should check this - and tell you - pointedly - your graphics chip/card is not up to the job.
BTW - on Premiere CS4, you will find that 4.0 installs & runs, but the 4.01 update might well kill it.

Problem with Encore CS4 (and Windows 7, possibly)

Greetings:
Anybody else having this problem? First I'll get my system blood work out of the way. It's a brand new HP Pavillion.
Windows 7 Home Premium (64 bit)
8GB RAM
Over 700GB of FREE harddrive
Intel Core 2 Quad Q8300 @ 2.5 GHz
Video Chip Set: Intel G45/G43 Express Chipset
I have ensured that everything is updated. This includes:
All CS4 Applications
Windows 7
My Graphics Card Driver
My Display Driver
I have also updated the Roxio PX Engine to V4.18.16a. I had read on a forum that Encore uses this driver and it should be up to date.
OK, the problem, which I can reproduce with the simplest Encore project:
1.     Start Encore
2.     Create a new project - specify DVD - everything else id default.
3.     Create a timeline
4.     Import asset. It is a simple Standard Video AVI file, 720x480.
5.     Select timeline for editing
Here's what happens:
A) Monitor window behaves normally. I can click play and watch the imported video. Sound is fine, everything is fine. I can start and stop the play back freely. All is well.
B) Now, I can do a number of things to create the problem I am having. The simplest is to just go to the timeline editor, select the AVI asset that has just been there, running fine, and remove it from the time line. At this point, the monitor window's internal frame that used to represent the video view port area, disappears. By "disappears", I mean that the Monitor window goes to the background color which is used for empty, unused window regions. What had been there before was a jet-black frame representing the video view area
Now, if I go to the project window and re-select the AVI asset that I was just viewing and put it BACK into the timeline, the Monitor does not restore. If I play the timeline, the monitor is still blank, although I can hear sound.
In addition to this, I also find that Encore has slowed so that response to the simplest operation is extremely slow. It doesn't crash, although, it might if I hang around long enough - but I don't. If I shut down Encore and restart it, it will work OK until I start manipulating video assets again and then the same thing will happen.
I should mention that, yes, I have this new computer but I was using Encore on an older and much slower XP system with less memory and drive space and I had no trouble with encore. I should also point out that the AVI assets that I use to produce this problem are the same ones I had used successfully on the older system.
Is there anyone out there that would find this problem familiar? Anyone find a solution?
Thanks in advance to anyone that responds.
Mark Roberts
Toronto, Canada

Hi John:
Thanks but, I had already done this. I was having THAT problem with Encore (could not even initialize before tanking) when I first installed it and that's when I updated the Roxio engine. I don't know what else there is to update or correct at this point.
There was one thing that occurred to me: When I was using XP, I had to disable Open GL in order to get Encore to stabilize. I've heard one recommendation for Encore that one must disable graphics acceleration. I would like try that here except I can't figure out how to do that in Windows 7.
I've been Googling "Windows 7 Disable Graphics Accel" and have come up with nothing useful.
Thanks for your help though and if you have any other ideas, I'm all ears.
Mark

Change Background in Menu Creation Encore CS4 and Photoshop

I am creating a menu using Encore and Photoshop. I Used the Encore Libray to create a blank background and also created a series of buttons adusting them in Photoshop CS4. However, when I try to change the background with a new jpg or psd file I open the picture in Photoshop but not as the new background layer I am trying to achieve. Can anyone tell me where I am going wrong?

Dear Bill,
Thank you for your prompt reply. However, I don't think I am explaining my problem correctly so if you have the patience I am sending you this little "Jing" movie which will show you my problem
http://www.screencast.com/t/YWI5MDcw
Regards
Stanley
Stanley Dalnekoff, President
HeritageVideo
70 Marvel Road
New Haven, CT 06515
Tel:203-397-0775-O
203-464-4975-C
www.heritagevideo.net
Date: Fri, 30 Jul 2010 12:39:20 -0600
From: [email protected]
To: [email protected]
Subject: Change Background in Menu Creation Encore CS4 and Photoshop
There should be no problem when adding the image of your choice, with Edit in Photoshop.
When you choose Edit in Photoshop, several things happen:
1.) a TMP PSD for that Menu is created.
2.) links are created between En and PS
3.) PS is launched, and that TMP PSD is then Opened in PS.
When one has edited that TMP PSD in PS, they must do a Save to allow those links back to En*.
If you are doing a Save_As, or Save_As_a_Copy, those links will NOT be followed, and the Menu will NOT update in En.
Good luck,
Hunt
I have encountered some instances, where a single Save does not follow those links. With experimentation, I have found that 3 Saves (Ctrl+S) will force those links to be followed, and the Menu updated in En. Not sure why this happens sometimes, but 3 seems to be the "magic number," at least for me.
>

Help, uninstall of Encore CS4 causing problems with PP CS4

I uninstalled Adobe Encore CS4 (from my Master Suite). It gave me an error at the end, but I ignored it and used encore for my project. I thoguht that all was fine. I opened up Premiere Pro today and it opens, but it does not have the abiltiy to do HD any longer. Obviously whatever failed in my re-install affected Premeier. I am going to uninstall CS4 and reinstall the entire program. Any advice to ensure a clean uninstall and a clean install? I've had issues before and want to do it right - and hopefully once.
Lisa
P.S. I am running Windows 7, 64 bit
Message was edited by: lisaellensegal

Lisa,
Most likely is that you have been bitten by the "Revert to Trial" Bug. Did you recently update PrPro?
If so, and you are missing your HD options, you now have the "trial," though you started with the full-paid version.
Here are the steps to perfrom:
Deactivate, if possible
Uninstall PrPro
Download and run the Adobe Cleaner Tool CS5 (that is the latest) several times, rebooting in between each
Install PrPro and immediately Update, before launch
Launch and test.
Good luck,
Hunt

Having tbl making dvd-encore cs4,win 7,64bit

looked on forum for win 7 encore cs4 Win 7 troubles and found 2, turn off power saver and download some Roxie file. Did both but still freezes, not responding and have to end session, one at 12 min left, and now 2 min left. Also can't eject dvd, have to turn off computer. This is a SD dvd, 90 mins total time, the 1st encore project with new i7 computer, --last night it did burn it but the last 10 mins weren't there. Transcode is automatic. Any ideas--I'll see if I can work on this project in my XP computer, never had any tbl with XP....

Thanks for the reply, I will look into your ideas. I don't have screen saver on and no Nero, iTunes was downloaded with Quicktime and I beleive Win7 uses Roxio, I will check these out.
I put the hard drive docking station back on the XP windows quad core computer, the project was edited on this machine.
Encore burned the dvd complete EXCEPT now no sound, only the menu sound. When I play the timeline there's no sound. This seems to happen when I make a change in PPRO and then go back to Encore. I then export the audio from PPRO and bring it into Encore as an asset, drop it on audio 2 and then all is fine. I did that just now and still hear no audio. I've been using Encore for a year and no troubles. Glad I make the SD dvds 1st before the HD so I don't waste blu ray discs.
My win7 computer is a Dell with Win7 Ultimate, 12 GB ram, i7 920 processor, 1TB C drive and I use external drives to edit on in a docking bay with esata cable.

Encore CS4 not responding on start-up

I was just working on a series of DVDs for a client (needed multiple DVDs for menu screens for restaurant client) I've burned these before, everything worked great and just as I'm on deadline (always happens this way Adobe and we don't get to bill for asprin fees) I'm needing to burn another copy of a Encore file that was previously made and now Encore is not responding at startup.
What's the fix???? Is there some key-stroke command that can clear the settings or some DLL file that needs to be removed to get Encore to startup again?
If I need to rebuild my project that's not a big deal, that will take 10 mins. but to deal with this hanging issue's a pain in the butt you guys!
Some more info; the hang seems to be at the 'Transcoding' loadup. That's where it just stops starting. It started fine multiple times prior this startup... so I'm thinking of a couple things that was/is different during this last starup; a) I had iTunes open, because my iPhone was on cradle... b) I had closed a previous Encore project and switched to another project file. (while iTunes was open).
This is the only difference between yesterday and today...I'm thinking there's some DLL or something within the startup string in Encore that's now corrupted. Anyone know what needs to be removed (which DLL I guess) in order to have Encore startup clean again.
-jeff
Specs: Win7 Ultimate 64bit
RAM: 8GB

Install the latest pxhelp drivers and try to launch encore.
It may resolve this issue.
There are some hang issue on startup with CS4 and Windows 7.
You can install the pxhelp drivers from -
http://kb.roxio.com/search.aspx?URL=/content/kb/General%20Information/000070GN&PARAMS=
Thanks,
Pankaj Gauba

Encore CS4's Slideshow component= WORTHLESS

Hi,
When I create slideshows in Adobe Encore CS4 and then build them, they look "fine" when played on a computer DVD player.
However, when playing the authored DVD on an actual DVD player attached to a TV, the playback is cropped, images come out extremely dark, and each song flickers at the start of the slideshow.
I've done a lot more testing of building slideshows in Adobe Encore CS4, before I came to this realization:
ADOBE ENCORE CS4 IS FAAAAAAAAAAAAAAAR WAYS OFF FROM BEING READY FOR PRODUCTION USE FOR SLIDESHOWS. DO NOT USE ADOBE ENCORE CS4 FOR ANY SORT OF ACTUAL PRODUCTION USE FOR SLIDESHOWS.
I am extremely frustrated how obvious that there was absolutely no quality assurance testing with Adobe Encore CS4. When you use Adobe Encore CS4, the whole feel of using the software is that it was totally rushed out the door at about 55% complete.
My top complaints:
-When importing multiple images to the Encore library, occasional images do not get imported at all(WTF???????????????)
-images that are imported to the Encore library occasionally LOSE THEIR ORIGINAL ASSET when saving, closing, then re-opening a project.
-Encore CS4 slows down literally, exponentially, as you add a lot of images to the library. At about 500 images of about 3-4 megs each, my Core 2 Quad with 6 gigs of ram slows to a crawl.
-when in the slow state, Adobe Encore CS4 crashes randomly (and this slow state is when most of the slideshow editing needs to get done)
-authored playback is cropped
-authored playback comes out extremely dark on DVD players
-99 slide limit, which is overcome by dividing the slideshow into two slideshows, but.. there is a long and awkward pause when shifting between two slideshows during playback
Using Adobe Encore CS4 for slideshows is gauranteed to leave an extremely bad user experience and some loss of respect for Adobe.
I have no choice but to learn what other DVD slideshow building software is out there. So far, Nero, and even Windows Movie Maker, which comes free with windows seems better than Adobe Encore CS4, in terms of building slideshows.

I've been using Adobe Encore CS4 to author Blu-Ray discs with slideshows on my iMac. I've found a solution that seems to work well. But I don't use the Encore slideshow editor for this purpose.
When I import high-quality 16:9 JPEG photos directly into Encore and build a slideshow using the Encore slideshow editor, the results are terrible when viewed on a big-screen HDTV connected to a Blu-Ray player. The colors seem off, and the resolution is horrible. There are all sorts of jagged edges and other artifacts. A slideshow on a standard-definition DVD built using iPhoto and iDVD looks much better than a "high-definition" Blu-Ray slideshow built using the Encore CS4 slideshow feature.
A better solution is to simply build the slideshow in iPhoto, cropping the individual photos to 16:9 (or using the 16:9 setting on your digital still camera, if it has one), and export the iPhoto slideshow as a high-definition QuickTime movie file (*.mov). You will have to play around a bit to find the option in iPhoto that allows custom export settings, but once you find it you can encode the entire slideshow using the H.264 codec with full 1920 x 1080 resolution. Then you can import the resulting *.mov file into Encore as an asset, then create a timeline for it. You basically treat it like a movie in Encore. The final result looks great on my 1080p TV. Breathtaking, in fact.
Encore CS4 for Mac seems to have lots of bugs in it. For example, I just downloaded the latest update yesterday (I think it was 4.0.1). Now, whenever I try to build a Blu-Ray project, I get an error message, no matter what I do. Even if I start a new project from scratch. So I had to use Apple Time Machine to restore the previous version of Encore (4.0.0.258), which works fine.
Another bug is that you can't change the title of an HD menu in Encore. Encore has a very limited number of HD menus. If you want to change the title of an HD menu from the generic one provided ("Our Travel Diaries", for example) to your own title ("Our 2009 Summer Vacation", for example), you can't do it in Encore. Well, maybe YOU can. But I can't figure out how to do it. So I export the menu to Photoshop Elements, change the text there, and re-import it into Encore. You can change the titles of buttons directly in Encore. But not the actual menu title.
Also, Encore has caused trouble for me when I try burning Blu-Ray rewritable discs. So I simply use Encore to create a *.iso image file, then burn it using Roxio Toast 10 Titanium.
Anyway, with these various workarounds, I'm finally able to create high-quality Blu-Ray discs with movies and slideshows that look great on my 60-inch Sony SXRD 1080p TV.
It's a shame that somebody doesn't produce a simple interlocking suite of consumer-grade Mac-compatible tools that can be used for the entire HD workflow from camera to Blu-Ray disc, similar to the way in which iMovie, iPhoto, and iDVD work for standard-definition DVDs. Apparently, the latest version of Adobe Premiere Elements for Windows does this sort of thing. But there's nothing equivalent for the Mac. And Apple still seems to be dragging its feet with regard to Blu-Ray.
Some people have expressed the opinion that it's OK for Encore CS4 to include a slideshow editor that's essentially useless. I tend to disagree. Any significant feature that gets added to a piece of software and that's advertised as being useful ought to work at least reasonably well. But then my background is in the hardware industry, not the software industry. In hardware, even a minor glitch can cost a company millions of dollars in lost revenue, recalls, loss of customer confidence, etc. Software designers, by contrast, seem to be able to get away with a degree of sloppiness that would quickly bankrupt a company in the hardware world.
However, I'm at least grateful that by using Encore CS4 in conjunction with Final Cut Pro, Compressor, iPhoto, Photoshop Elements, and Toast, I'm able to produce a very nice Blu-Ray disc that provides jaw-dropping picture and sound quality for movies and slideshows.

Encore CS4 loads 10% and STOPS! help please

I'm a high school student working on a dvd for my school's battle of the bands (it's over 2 hours long counting the concert itself and interviews with the bands), i'm quite adept with Adobe software and have been using it for some time. The project file is massive and i've been able to get all of my footage into Adobe Encore CS4 and make the menu. Now when I try to open the project, it loads 10% and stops, freezes, and will not respond. The computers here are Dell's running Windows XP and i have a feeling they're from about 2005-2007. Could this be due to the computer I'm working on? Or possibly a problem with Encore? I also have a feeling that I might need administrative authority on the computer to be able to work on a file in Encore that's as massive as this.
Please help me in any way you can, I've been working on this project for months and would like to finally finish it.

Welcome to the forum.
Both PrPro and Encore really, really want to be run under an Administrator account. That would be my first guess, but something puzzles me - you had been working in Encore with this Project in the past. Did your IT department change your account?
As a test, can you launch Encore and choose New Project? If so, set that up with a few Imported test Assets. Add a Menu from the Library and Link the Assets - Preview. Does everything work OK?
Next, where are your Assets stored, the ones for your Battle of the Bands Project? Are they on a networked drive, a USB external, etc.? Those can be an issue.
Last, tell us a bit about your Assets (especially your AV files), and also how you Imported them, i.e. as Timelines, or as Assets, to be dragged to Timelines. Are your AV files muxed, i.e. containing both the Audio and the Video, or are they elemental/elementary streams (Video-only in one file and Audio-only in another)?
I'm hoping that there is nothing wrong with the Project itself, as Encore does not have the capacities for "saving" a corrupt Project, that PrPro does.
Good luck,
Hunt

Dual Layer 'Navigaion Failure' on DVD Build in Encore CS4

All,
I've searched the forum and see several post regarding dual layer DVD burning, but none recent.
I'm trying to burn a dual layer DVD ( Memorax DVD+R DL), using Encore CS4. Everything encodes fine, but when Encore starts to actually burn the DVD, I get an error message "navigation build failed' (or something like that, I don't have it in front of me right now). And yes, I did select the correct size DVD setting. :-)
Does anyone had this trouble or have any suggestions?
TIA,
jd

JD,
I would scrap the Memorex blank discs, and use Verbatim instead. Memorex has a very unpopular business model - buy the absolutely cheapest media from whomever and emboss the Memorex label onto it. In spindles of 100, users have reported up to 4 different mfgrs. stuff. One might get 10 discs that work, and then 10 that flat do not. There are several utilities that will tell you who the actual mfgr. is and the lot number. I just use the free burning utility, ImgBurn, as it will read the blank disc and report.
Now, Memorex is an easy target for me, and one of the "usual suspects," so there could be something else going on. Just in case there is, please give the full details of your Project, with Asset types, specs., and how your navigation is setup, and especially the Layer Break.
Good luck,
Hunt

Encore CS4 - Main Menu Loops / Repeats Every Few Seconds (Blu-Ray)

Hello there,
I am experiencing a rather unusual issue with Encore CS4 in which after burning my project to Blu-Ray the main menu (which has a two minute long audio track linked to it) appears to "reset" itself every one or two seconds repeatedly, thus making it next to impossible to select any of the buttons on the menu itself. (I should also note that I've tried playing this disc on both my Blu-Ray player and my computers Blu-Ray drive and both of them have produced the exact same results)
Any help would be greatly appreciated.
Thank you

The only thing I can think of to try is to delete the menu from your project (again!). Also delete the .wav file asset. Save the project, then close Encore. Launch En and open any other project. Go to Edit | Preferences | Media and clean the cache. Re-open the problem project and re-import the .wav file and the menu. Hopefully cleaning the cache will reset whatever En is doing with the menu audio.
-Jeff

Disc image file exported from Encore CS4 won't work

Hello,
I have a problem concerning the export of a disc image file in Encore CS4. I recently upgraded to CS4 and wanted to continue my project which I started editing with CS3. While working with CS3 I already did image files from this project for burning and testing the DVD. Back then it worked with no problems.
However, since using the CS4 version Encore does the image without any problem, but I can't use the image file in any way afterwards. I mounted it with Daemon Tools as I did before, but the DVD won't play in any software DVD player I have installed (Media Player Classic, Windows Media Player, Nero Showtime) nor can I access the file structure over a file manager. Nevertheless NeroInfoTool and ImgBurn say there is a DVD in the virtual drive. Then I exported the DVD project into a folder and now I can see the files in the file manger but again no player will play it.
Has anyone experienced this before and is able to help? It would be very appreciated since I don't want to downgrade back to CS3 :-)
It's Encore CS4, Version 4.0.1.048 on a 2,8 GHz HT CPU, 2 GB RAM, Nvidia Geforce 6800 UT, lots of HDD space, XP + SP3.
Thank you,
Chris...

Hey,
thank you both. As I said no player accepts the project exported to a folder. It doesn't matter if I point the player to the video_ts.ifo or just the folder - it won't play. As a consequence I re-installed Encore CS3 in which exporting worked fine and guess what - the exported image and folder output doesn't work either. Since it worked before in CS3 it comes down to the conclusion that either I did some editing to the project that screwed the project or Encore CS4 did. Checking for mistakes in the project and previewing in inside CS4 everything seems fine. So might it be CS4 that ****** up the project file??? I mean it's full of strange bugs so it could easily be that. I even updated my Daemon Tools yesterday and it won't make a difference.
Or could it be something else I haven't considered yet? Any ideas? I just don't want to build the whole project again which might not even work if it's some other error. This is a desperate call for help
Thanks,
Chris...

Trouble launching Encore CS4

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