Trouble launching "installed" Creative Cloud apps

According to the application manager for Creative cloud, Muse is downloaded and installed on my Mac but it won't launch and I can't even find it with a local search on my computer.  I am also unable to redownload it because Application manager thinks it is installed.
Any ideas?

The Adobe Creative Suite Cleaner Tool should be able to fix the problem. Here is the link with instructions. This usually resolves any problems in the download and installation process. Essentially you will uninstall your apps, run the cleaner tool, then reinstall the apps.
Please let me know if it does not resolve the issue.
Cheers,
Michael

Similar Messages

  • Apps panel doesn't show installed Creative Cloud apps

    None of my apps are showing as installed in the creative cloud application
    Adobe are aware this issue exists, but their solution doesn't work ---> Apps panel doesn't show installed Creative Cloud apps
    Can't say I'm surprised, Anybody knows how to really solve this problem?

    It seems that Adobe doesn't think it's important to check for previous apps installation, and expects the user to manually match the creative cloud language would be installed apps language
    So if you see that there is no app installed in your creative cloud just check their language settings in Preferences > Apps > Apps language.

  • Why i can't install creative cloud Apps ?

    why i can't install creative cloud Apps ?

    We can't know. You have not provided any system infoirmation or other technical details, including and especialyl what errors you get.
    Mylenium

  • To update ...please quit Lightroom, launch the Creative Cloud app, and click the "Install" button next to Lightroom CC (2015).

    Great.
    Lightroom CC does not show up in my Creative Cloud App.
    Lightroom 5 shows up. It says it's up to date. It is not.

    Lincoln,
    Just to be sure, have you verified that your system meets the requirements for LR6 CC 2015? Apps won't show up if your system does not meet certain requirements needed to run them.
    Not all apps displayed for download | Creative Cloud desktop app-
    Windows      
    Intel® or AMD processor with 64-bit support*
    Windows 7 with Service Pack 1, Windows 8, or Windows 8.1
    Mac OS 
    Multicore Intel processor with 64-bit support*
    Mac OS X 10.8, 10.9, or 10.10

  • Installing creative cloud app

    I've been having trouble with Creative Cloud, I recently paid for this, and tried to download the Creative Cloud app but when I double click on it (as I'm using a MAC) it opens up the Initializing Installation bubble but nothing happens during that. I tried to talk to someone on the support chat last night, and they got me to do a bunch of things, that didn't seem to help. Does anyone else have any other suggestions as to how I can fix it and get past the Initializing Installation part.
    Thanks, Claire.

    Hi Claire,
    Welcome to Adobe Forum,
    You can try reinstalling Adobe application manger. Go to HD>library>application support>adobe>caps and rename the caps folder. After renaming this folder, go to USER library>application support>adobe>OOBE and rename OOBE folder as well and install Adobe application manager from below link. it should work fine.
    http://www.adobe.com/support/downloads/detail.jsp?ftpID=4774
    Let us know if it helps.
    Note: you can refer to http://forums.adobe.com/message/6141540
    http://helpx.adobe.com/creative-suite/kb/troubleshoot-creative-cloud-installation-download .html
    Regards,
    Rajshree

  • Issues installing creative cloud apps on iMac 10.9.4

    I am trying to install Muse on my iMac 10.9.4 and have successfully downloaded and installed the CC app, however on downloading the Muse trial it just sits there saying it's downloading and nothing happens (6 hours yesterday and another hour this morning). The CC desktop app itself just has the 'egg timer' in the middle constantly spinning.  I have a 30Mb download speeds so not sure what the issue is.  Can anyone help as very frustrated?

    Hi, I guess it depends on your individual issue. There really is nothing to expand upon other than I closed the Creative Cloud App, deleted the file ~/Library/Application Support/Adobe/OOBE/opm.db and then restarted the app and all worked. Try launching the activity monitor and force ending any Adobe process that is running too before deleting the file, sometimes process hang about even though the app is closed. 
    The number I used was the one on the main site and chose Creative Cloud support option.  The link to the page is... Adobe United Kingdom - Support Programs : Adobe Products

  • I am trying to install Creative Cloud app for Desktop and it's shutting down

    Trying to install the  Creative Cloud app for Desktop but every time I try the Adobe Application Manager shuts itself every time.  I have OS X Yosemite 10.10.1
    If it is automatically installed, where do I find it? I don’t think it has installed because the Application Manager shuts itself so fast every time.

    Hi Jeff,
    Thanks for your reply.
    I went into Applications> Utilities but there is no Adobe Installers folder or icon there for me to do anything with. I went back to my Adobe account front page and tried to download Illustrator again seeing as it hasn’t installed but when Application Manager tries to open (the little spinning icon) it spins about 3 times before I get a pop up saying that Adobe Application Manager has failed to open. This happens every time I attempt to download Illustrator. Any other options for what might be the issue?
    Thanks again!

  • WHY AM I HAVING TROUBLE DOWNLOADING THE CREATIVE CLOUD APP?

    Hi folks,
    I purchased the creative cloud desktop app through a university web site.  The app is on my desktop but when I try to download it, it freezes about 1/16th of the way through. I've restarted my computer and tried it multiple times.  No error message---it just freezes. 
    I have a 40year old Macbook Pro, 4 GB memory and 2.4 GHz processor.   I MAY be close to my storage limit but have received no messages to that effect.
    Any advice?
    Many thanks,
    NG

    NG please try the steps listed in Error "Failed to Install" Creative Cloud Desktop application - http://helpx.adobe.com/creative-cloud/kb/failed-install-creative-cloud-desktop.html to reinstall the Creative Cloud Desktop application.

  • Procedures to re-install Creative Cloud apps after from Win 7 to Win 8 Upgrade

    I'm planning to upgrade my PC to from Win 7 64 bit to Win 8 64 bit. I currently have Creative Cloud apps installed on the Win 7 PC. I will have to reinstall all apps after the upgrade to Win 8. Before doing the upgrade, should I deactivate all Creative Cloud apps under Win 7 or will the software recognize that I'm on the same PC when I go to re-install my apps? So, same physical PC, but different operating systems.
    Thank you

    Certainly.
     When you install the operating system that you are licensed for, the installer will not require you to manually input a 25 character activation license key.
    Any HP notebook manufactured from 2011 has been using the SLP method. That is why you don't see a Microsoft Certificate of Authenticity with the 25 character activation license key anywhere on the notebook.
    ****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
    2015 Microsoft MVP - Windows Experience Consumer

  • Unable to Install Creative Cloud App

    I just tried creative cloud and tried installing creative cloud application. The installation is consistently failing.
    I get a popup alert saying
    We've encountered the following issues:
    Sorry, there seems to be a problem with the installation
    process (Error code: A12E1). For troubleshooting tips, please
    visit our customer support page.

    I just downloaded the whole program and then installed it. (as oppossed to the web interface installation)
    Here is the link I found it at
    http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4773&fileID=4437

  • Unable to install Creative Cloud apps

    OSX 10.10.3
    brand new Mac Pro
    first attempt to install Creative Cloud
    error: Could not create ~/Library/AppSupport/Adobe/CoreSync
    user is admin
    repaired permissions using disk utility
    frustrated...
    Thanks in advance for any help!

    Enable Root user account:
    OS X Mavericks: Enable and disable the root user
    (Applies for Yosemite as well)
    How to log in as root
    Use these steps in Snow Leopard and later to log in as the root user.
    If you are logged in, choose Log Out from the Apple menu.
    If you are logging in from a list of usernames with pictures, click Other.
    In the Name field, type: root
    In the Password field, type the password you defined when setting up the root user account.

  • Installing Creative Cloud apps on a thin client

    The bulk of our staff are using thin clients connected to application and data servers. How are the apps installed in this case?

    Hi MiwatjHealth,
    I am sorry but Creative Suite 6 and Creative Cloud Applications are not tested on Vitual Environment also they are not Server products. and so we can't provide much help to you. As per my understanding Applications will get installed on Server and it will create a Session for Thin Client user to access their system.
    Please visit this link for more details.
    http://helpx.adobe.com/creative-suite/kb/technical-support-boundaries-virtualized-or.html
    regards,
    Abhijit

  • Why do I have to sign in every single time I launch a creative cloud app?

    Creative cloud constantly signs me out so I have to sign back in and accept terms again. Kind of annoying, is this happening to anyoen else?

    Hi Josh_ITT,
    Please refer the thread: http://forums.adobe.com/message/5699806 .
    Regards,
    Romit Sinha

  • How do I install Creative Cloud apps to a different hard drive?

    The apps install by default to my C drive. How do I install them to my E drive instead?

    Hi dpramen,
    Please refer the thread : http://forums.adobe.com/thread/1083677 and change the install location:
    Regards,
    Romit Sinha

  • Why can't I launch my Creative Cloud Desktop App? (I get Error -1712)

    I have the Creative Cloud Desktop app downloaded and installed on my iMac (Early 2009/Mavericks OS). When I try to open it I get error -1712. Up until today I have been able to launch it. I cleared out my caches completely today so am wondering if that has something to do with it (cookies?). I can launch other Creative Cloud Apps such as InDesign Photoshop and Illustrator. I am having font sync issues with TypeKit and InDesign as well--typekit says my fonts are synced, InDesign says they are not. Help!

    You might try restarting your computer and then attempt downloading Creative Cloud again. In case you still face this issue please share the screenshot.
    Thanks,
    Vikas

Maybe you are looking for

  • 9iAS R2 Automatic Startup at Boot time on Windows

    How to successfully start the 9iAS R2 Application Server at boot time. Many of you are still struggling with the problem of 9iAS R2 not automatically starting up properly when your system is restarted. I've been fighting this issue for several weeks

  • Synching with more than one computer and attempting to delete more than one

    Rage is not the word. I have been having the worst time with this thing! UGH! 1st I have more than one computer that has different music on each, but this thing will only sync with 1 and delete anything from another library already added. CRAZY! Seco

  • Playing MUVO through car stereo, ie: iTrip on iPod

    Hi i was wondering if there was any plans by creative to bring out an adapter like the iTrip to play the MP3 player through the stereo of my car... or would anyone know if something is already out by creative or someone else that would work on my MUV

  • HR Master data download error

    Dear all, I am trying to download HR Master data  using FM gui_download. In case of downaloading all staff data, I am getting incorrect no of records in xls file though  no of records internal table is accurate. Also some of the records values are co

  • I cannot log and transfer clips that are longer than 5 minutes.

    Hello, I am trying to log and transfer several clips from my Canon Vixia HF S11 camcorder. When I attempt to transfer a clip into Final Cut Express that is longer than 5 minutes, it stops right when it is about to finishe and says, "Unknown Error." D