Trouble loading Government websites, specifically USCIS.gov

I note with increasing frequency that Mozilla Firefox is not loading government websites - it just keep processing and never loads the page - specifically www.uscis.gov and other government related websites. The link below is an example of a page that loads instantly through IE but never loads through Mozilla.

Reload web page(s) and bypass the cache.
* Press and hold Shift and left-click the Reload button.
* Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
* Press "Cmd + Shift + R" (MAC)
Clear the cache and the cookies from sites that cause problems.
"Clear the Cache":
* Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
"Remove Cookies" from sites causing problems:
* Tools > Options > Privacy > Cookies: "Show Cookies"
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
* Don't make any changes on the Safe mode start window.
* https://support.mozilla.com/kb/Safe+Mode
* https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes

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Trouble loading shutterfly website & uploading from Iphoto

All of a sudden my iMac can't load the website www.shutterfly.com. It tries to load but eventually just times out. This has been going on for over 2 weeks. As a result, I can't evenget to the shutterfly landing page to log into my account and I can't upload new pics from Iphoto to Shutterfly using the export assistant (I get an error message). I'm running OS X 10.6. I've cleared cache & made sure I'm running the most current versions of Flash & Java, and still no joy. I have no problem getting onto shutterfly.com from my PC netbook or from my iPad. What gives?

From your Safari menu bar click Safari > Prerferences then select the Privacy tab.
Click: Remove All Website Data (removes cookies which may help)
Quit then relaunch Safari to test.

Trouble Loading Secure Sections of Some Websites

I'm not sure this belongs here, but I wasn't sure where to post it.
I am having trouble loading a couple websites on my home mac. Specifically chase.com & jcrew.com. Loading the majority of these sites is fine, but on Chase.com (if I try to log into my account) or on jcrew.com (if I try to go through the purchase process) I get errors. chase.com returns an error “lost network connection” (NSURLErrorDomain:-1005) & jcrew.com continually kicks me back to the same page.
These both used to work with no problems, but it seems to have started about the same time I installed 10.4.4. The wierd thing is that I can access both of these sites from work on a G4/733 with 10.4.4.
I have already tried reinstalling the update to 10.4.4 with the combo updater.
I think it's probably network or setting related, but I have no idea what it might be. I have also tried other browsers Firefox, Explorer & Shirra at both places. Still at home Ican not acces them & at work I can.
Any ideas what I can do or where I could post this for an answer.
Thanks in advance fo your help.

I'm having the same problem with chase.com. Did you ever get this resolved?
iMac PowerPC G4 Mac OS X (10.4.5)

My Macbook Pro has trouble loading websites in Safari and Firefox. I have already erased history. Why can this be? And what can I do about it?

I have been having trouble. Some websites I have accessed before are not loading correctly. Sometimes they do, sometimes they don't load. Sometimes they load, but you only see a list of links. I am somewhat confused because I have never had any problems with my Macs before. Why could this be? What can I do about it?
Thank you.
TC Gan

Hi there,
I would recommend taking a look at some of the trouble shooting steps found in the article below
Troubleshooting Wi-Fi issues in OS X Lion and Mac OS X v10.6
http://support.apple.com/kb/ht4628
-Griff W.

Government websites are untrusted now?

The situation with the untrusted websites error message is getting ridiculous. I am using a computer in a library today. hundreds of people a day use the computers here. This is not just a problem manifesting on one individual's personal computer at home, but is affecting thousands of public computer users just in the city where I live EVERY DAY and Mozilla is giving advice to check settings, try changing this or that etc. NO, this THIS PROBLEM NEEDS TO BE ADDRESSED AT THE DEVELOPMENT LEVEL.
The fact that government websites such as www.irs.gov are bringing up this warning in places where computers are made available as a public service is a PROBLEM, and it is one that the individual users can do absolutely nothing about. This isn't just the IRS website, but almost EVERY government website, local or federal, brings up this warning. The time and date on all the computers here at the library appear to be correct. Most public computers operate according to out-of-the-box defaults and don't give users access to change anything.
There is SOMETHING WRONG with the mechanism that causes this error message to be displayed. It is not protecting anyone when they can't get information about laws, ordinances, business development, and government programs. something here needs to be re-thought. Government websites have certificates, just like all websites. It is hard to believe they would all come up as untrusted. I have seen myself many websites come up with this warning and then another message saying that an exception isn't needed because the website HAS A TRUSTED CERTIFICATE... so what gives? Please have the devs take a serious look into the matter.
Troubleshooting information is not available. Users have very limited access to controls.

The www.irs.gov website doesn't seem to have a valid certificate installed
<pre><nowiki>
Technical Details
www.irs.gov uses an invalid security certificate.
The certificate is only valid for the following names:
*.akamaihd.net , *.akamaihd-staging.net , a248.e.akamai.net
(Error code: ssl_error_bad_cert_domain)</nowiki></pre>
Websites need to make sure to send a full certificate chain to avoid getting an untrusted error message.
*http://www.networking4all.com/en/support/tools/site+check/
Note that Firefox may prefer a secure connection if you have ever visited a secure page on that domain.
You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History > Show All History" or "View > Sidebar > History") or via the about:permissions page.
Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks, cookies, passwords, cache, history, and exceptions, so be cautious and if you have a password or other data from that domain that you do not want to lose then make a note of those passwords and bookmarks.
You can't recover from this 'forget' unless you have a backup of the involved files.
It doesn't have any lasting effect, so if you revisit such a 'forgotten' website then data from that website will be saved once again.

My computer refuses to access almost any website with a .gov ending?

I have been trying to access numerous government websites for a research project, and my computer will not load almost any website with a .gov ending. Although it will access things like the NIH, the FBI and the CDC, it refuses to acces some of the other main government sites, like the Department of Justice, the Department of Education or other departmental sites. I just tried to load the site on another computer, and it worked. Any ideas what I could do to fix this?

What happens when you try to load this site:
Welcome to the United States Department of Justice

HT1222 Trouble loading iTunes on new HP

I am having trouble loading iTunes on my new HP. Can you please help?

well the first thing I would recommend is that your computor meets all the itune specifations,
PC with a 1GHz Intel or AMD processor and 512MB of RAM
Windows XP Service Pack 2 or later, 32-bit editions of Windows Vista, Windows 7, or Windows 8
64-bit editions of Windows Vista, Windows 7, or Windows 8 require the iTunes 64-bit installer
400MB of available disk space
Broadband Internet connection to use the iTunes Store
Also are you trying to down;oad it from the offical site?
http://www.apple.com/itunes/download/

Firefox cannot load all websites in e10s window. But Firefox can load all websites in e10s window.

Firefox cannot load all websites in e10s window. But Firefox can load all websites in e10s window.
It shows mostly, Tab crashed Well, this is embarrassing.
Well, this is embarrassing. We tried to display this Web page, but it's not responding.
Tell Mozilla about this crash so they can fix it.
Or sometimes for the last tab it shows :
Websites show a spinning wheel and never finish loading
Of course other browsers works 'perfectly' onto loading sites.
What can I do. Is this an e10s bug, that I could help to qualify and how?
Also looking for a workaroud. I want to restore my tabs onto a non-e10s window, but really don't figure how to do that. Means, after relaunching FF-nightly, restore my windows and tabs.
He still give me this message :
Nightly is having trouble recovering your windows and tabs. blah blah...
I want to disable e10s as of for now, until he will maybe work again.

If you would like to disable e10s please follow these steps:
https://wiki.mozilla.org/Electrolysis#Enabling_and_Disabling_Electrolysis
Don't worry e10s is getting better every day. It's just a matter of time and hard work.

Problem loading certain websites

For the past year or so, my iMac has (running Mac OS X 10.5.8) has been giving me trouble when it comes to loading certain websites. The reason why I think it's my computer as opposed to my browser or my internet connection is because these websites will load on other computers connected to the wireless network in my home, and because the problem persists with any browser I attempt to use - I've tried Google Chrome, Firefox and Safari and none of them load these websites. (Also, they load fine when I'm on the internet via my iPod touch.)
The websites in question include about.com, ehow.com, and any website with a .me extension. There are others, but those are the three that come to mind at the moment. When I try to go on about.com for example, the page simply does not load. There's not even an attempt to load the page. It's very frustrating because I see no reason why these websites shouldn't work.
I have tried clearing the caches, history and preferences for all browsers, as well as logging in as a different user on my computer and seeing if these websites worked - they didn't work, even as a different user. I was told it could be a problem with the .plist files, so I dragged all of them into the trash and tried loading these webpages, but it still didn't work. Does anyone know what else it could be? Also, I apologize if my description of the problem was unclear.

Some other things you can try:
1. Run Software Update (in the Apple Menu) and make sure you have all available Apple updates for OS X.
2. Go to Adobe.com and make sure you have the latest versions of Shockwave and Flash for your computer installed.
3. Go to System Preferences > Parental Controls and see if any restrictions have been established.
4. Go to System Preferences > Accounts and set up a new user account. Try using your browsers from this account. If they work, there is a problem with your "old" account. Next steps will depend on how much time and effort you're willing to devote to troubleshooting.
5. Power cycle your router and computer.
6. Go to System Preferences > Network. Highlight your router (assuming you're using a wireless connection) and select the "TCP/IP" panel. Click on the "Renew DHCP Lease" button.
Message was edited by: inandoutofgrace

I am having trouble loading the new LR 5.3

I am having trouble loading the new LR 5.3 with the error msg 1642?
Exit Code: 7 Please see specific errors below for troubleshooting. For example, ERROR: -------------------------------------- Summary -------------------------------------- - 0 fatal error(s), 2 error(s) ----------- Payload: Adobe Photoshop Lightroom 5 5.3.0.0 Adobe_Lightroom_x64.msi_5.3 ----------- ERROR: Install MSI payload failed with error: 1624 - Error applying transforms. Verify that the specified transform paths are valid. MSI Error message: ERROR: Third party payload installer Adobe_Lightroom_x64.msi failed with exit code: 1624 -------------------------------------------------------------------------------------

Hi Blecho,
Do you get the same results if you download the 5.3 update directly from here? Lightroom 5.3 Now Available:http://blogs.adobe.com/lightroomjournal/2013/12/lightroom-5-3-now-avai lable.html
Let me know how it goes.
Cheers
LP

Trouble Loading Game

I'm having trouble loading EA's Rail Simulator on my Satellite A100.
On my first attempt I got the message insufficient free space, so set about deleting unused programs and burning pics to CD.
Soon freed-up about 6.5GB.
Tried again, got as far as entering the key number and on pressing return it just hangs. After about 20 secs the drive stops. Thats it!
Have loaned the game to a friend with vista PC and it performs fine.
My drive works well for burning CDs, and I have loaded other programs using the drive, just as a check. All is OK.
Have tried loading game using remote LG CD/DVD drive, but the result is the same.
Have used ccleaner to check/clean drives, all to no avail.
Any suggestions?
Thanks
Steve

BTW, usually "download" refers to getting a file from a network (usually the Internet), while typically when something comes from a CD or DVD (such as this) is installed.
If your kids bought you a new copy of the game (or you bought one), you should be able to create an account that comes with one free month of service that would allow you to play at the same time as your kids. (BTW, if you DO create an account for yourself, make sure to check out Blizzard's Recruit-A-Friend program before you do so. Once you create an account, it's too late to get the recruit-a-friend goodies.)
How large are the C and E drives, and how much free space is on each of them?
Not sure why the E drive is getting involved, usually a person has to explicitly choose a drive other than C.
Also, once a machine has WoW installed and fully patched, it is possible to just copy the game directory to another machine. (FYI to Best Buy moderators, since WoW is a subscription-based MMOG, copying like this is fully legal in this particular case - in fact Blizzard allows a person to download the game files from their website for free.) In your case I would try this, but there are a WoW-related few registry keys you might need to remove first. I don't remember which ones at the moment... I'll look them up tonight.
*disclaimer* I am not now, nor have I ever been, an employee of Best Buy, Geek Squad, nor of any of their affiliate, parent, or subsidiary companies.

My MacBook Pro won't load any websites on Safari (except this site, Facebook and Google), Opera, or Mozilla Firefox. I already did the "Reset Safari", restarted the computer half a dozen times, and I can't find this alleged "caches.db" file to delete.

My MacBook Pro won't load any websites on Safari (except this site, Facebook and Google). Opera and Mozilla Firefox won't load any sites whatsoever. I already did the "Reset Safari" several times, restarted the computer half a dozen times, and I can't find this alleged "caches.db" file to delete. I virus scanned the computer with Sophos, Avast, and iAntiVirus and it looks clean.

Is iAntiVirus the best virus protection to use for a MacBook?
The best anti-virus protection is your own common sense, and what you already bought and paid for with your Mac. Third party products such as "iAntiVirus" convey no additional benefit, and as you already determined are very capable of causing trouble.
OS X already includes everything it needs to protect itself from viruses and malware. Keep it that way with software updates from Apple.
A much better question is "how should I protect my Mac":
Never install any product that claims to "speed up", "clean up", "optimize", or "accelerate" your Mac. Without exception, they will do the opposite.
Never install pirated or "cracked" software, software obtained from dubious websites, or other questionable sources. Illegally obtained software is almost certain to contain malware.
Don’t supply your password in response to a popup window requesting it, unless you know what it is and the reason your credentials are required.
Don’t open email attachments from email addresses that you do not recognize, or click links contained in an email:
Most of these are scams that direct you to fraudulent sites that attempt to convince you to disclose personal information.
Such "phishing" attempts are the 21st century equivalent of a social exploit that has existed since the dawn of civilization. Don’t fall for it.
Apple will never ask you to reveal personal information in an email. If you receive an unexpected email from Apple saying your account will be closed unless you take immediate action, just ignore it. If your iTunes or App Store account becomes disabled for valid reasons, you will know when you try to buy something or log in to this support site, and are unable to.
Don’t install browser extensions unless you understand their purpose. Go to the Safari menu > Preferences > Extensions. If you see any extensions that you do not recognize or understand, simply click the Uninstall button and they will be gone.
Don’t install Java unless you are certain that you need it:
Java, a non-Apple product, is a potential vector for malware. If you are required to use Java, be mindful of that possibility.
Java can be disabled in System Preferences.
Despite its name JavaScript is unrelated to Java. No malware can infect your Mac through JavaScript. It’s OK to leave it enabled.
Block browser popups: Safari menu > Preferences > Security > and check "Block popup windows":
Popup windows are useful and required for some websites, but popups have devolved to become a common means to deliver targeted advertising that you probably do not want.
Popups themselves cannot infect your Mac, but many contain resource-hungry code that will slow down Internet browsing.
If you ever see a popup indicating it detected registry errors, that your Mac is infected with some ick, or that you won some prize, it is 100% fraudulent. Ignore it.
Ignore hyperventilating popular media outlets that thrive by promoting fear and discord with entertainment products arrogantly presented as "news". Learn what real threats actually exist and how to arm yourself against them:
The most serious threat to your data security is phishing. To date, most of these attempts have been pathetic and are easily recognized, but that is likely to change in the future as criminals become more clever.
OS X viruses do not exist, but intentionally malicious or poorly written code, created by either nefarious or inept individuals, is nothing new.
Never install something without first knowing what it is, what it does, how it works, and how to get rid of it when you don’t want it any more.
If you elect to use "anti-virus" software, familiarize yourself with its limitations and potential to cause adverse effects, and apply the principle immediately preceding this one.
Most such utilities will only slow down and destabilize your Mac while they look for viruses that do not exist, conveying no benefit whatsoever - other than to make you "feel good" about security, when you should actually be exercising sound judgment, derived from accurate knowledge, based on verifiable facts.
Do install updates from Apple as they become available. No one knows more about Macs and how to protect them than the company that builds them.
Summary: Use common sense and caution when you use your Mac, just like you would in any social context. There is no product, utility, or magic talisman that can protect you from all the evils of mankind.

All of a sudden safari wont load certain websites. all software is fully up to date, all of a sudden safari wont load certain websites. all software is fully up to date

safari has stopped loading certain websites, all software is up to date. Have tried resetting safari with no result. Any ideas?

If you follow the instructions at http://www.opendns.com/start , does the problem go away? If so, your ISP is having DNS troubles.
(Hopefully you can get to Open DNS.)

Hi: my mac air safari is not loading all websites since i upgraded my software.. it download only few website and crome in the mac is not responding at all.. what to do please advise ???

Hi: my mac air safari is not loading all websites since i upgraded my software.. it download only few website and crome in the mac is not responding at all.. what to do please advise ???

Safari Problems
Safari - Unsupported third-party add-ons may cause Safari to unexpectedly quit or have performance issues
Try setting up another admin user account to see if the same problem continues. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later.
Isolating an issue by using another user account
If the problem is still there, try booting into the Safe Mode using your normal account. Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don't do them all at once.
Safe Mode
Safe Mode - About

Having trouble loading ATT and CenturyLink sites with safari now, anyone else having this problem?

having trouble loading ATT and CenturyLink sites with safari now, anyone else having this problem?

Howdy MacRocker,
Thanks for using Apple Support Communities.
To start with troubleshooting an issue like this where you're unable to load certain websites in Safari, I suggest that you clear out your browser history and website data.
Safari 8 (Yosemite): Clear your browsing history
Happy Holidays!
Alex H.

Trouble loading Government websites, specifically USCIS.gov

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