Trouble logging into App Store with new iPod touch
I just got a brand new iPod touch 4th Gen.
I went through all the set-up info and got it running.
I wanted to get some apps so I went to the app store. there is asked for my name and password. when i enter the info I keep getting this message
"Could not log in. An unknown error has occurred"
Now I know I entered the correct username and password cause I was able to log into here with the same info. Anyone have any clue on how to fix this?
Thanks.
Stores are all offline today due to server problems.
Similar Messages
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I am having trouble logging into the app store on my iPod Touch 2G. I have the current OS 4.2.1 and have even tried resetting my password, I keep getting the message that "The Apple ID you entered couldn't be found or your password is incorrect. Please try again."
I am using my correct Apple ID and Password. Any help would be very appreciated, I have updates I am trying to get and app purchases I'd like to make.Well that didn't seem to help at first, but then I started to log in as a different name and back to my existing account. That apparently took care of the problem, this time. Thanks for your help.
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Dear support @Apple,
I have tried to log in App Store with my Apple ID 3 times but never possible.
I have tried to change password 2 times.
It was successful.But soon after change of my password, I could not log in App store.
It says always incorrect user name or password. But I input correct ! Because just I successfully changed my password through secret question.
Third time when I tried to change password, the page did not open!
So I checked my connection by netstat , and I trace the IP address ; 17.154.66.17 this is apple IP, but when I trace , it did not show the route. I will copy
Traceroute has started…
traceroute to 17.154.66.17 (17.154.66.17), 64 hops max, 72 byte packets
1 220.224.141.129 (220.224.141.129) 490.517 ms 64.527 ms 94.524 ms
2 115.255.239.97 (115.255.239.97) 65.157 ms 89.128 ms 89.806 ms
3 124.124.251.241 (124.124.251.241) 104.972 ms 79.051 ms 96.948 ms
4 * * *
5 62.216.147.137 (62.216.147.137) 102.266 ms 85.581 ms 88.352 ms
6 xe-0-0-0.0.pjr04.ldn001.flagtel.com (85.95.25.186) 221.939 ms 225.223 ms 236.605 ms
7 xe-11-0-0.edge5.london1.level3.net (212.187.138.53) 231.629 ms 232.045 ms 233.673 ms
8 ae-52-52.csw2.london1.level3.net (4.69.139.120) 373.798 ms 390.412 ms 383.277 ms
9 ae-57-222.ebr2.london1.level3.net (4.69.153.133) 382.653 ms 382.558 ms 376.740 ms
10 ae-43-43.ebr1.newyork1.level3.net (4.69.137.74) 405.088 ms 377.679 ms 386.527 ms
11 ae-91-91.csw4.newyork1.level3.net (4.69.134.78) 378.499 ms 389.733 ms 396.375 ms
12 ae-92-92.ebr2.newyork1.level3.net (4.69.148.45) 391.706 ms 389.605 ms
ae-82-82.ebr2.newyork1.level3.net (4.69.148.41) 381.615 ms
13 4.69.135.185 (4.69.135.185) 380.183 ms 414.398 ms 387.054 ms
14 ae-91-91.csw4.sanjose1.level3.net (4.69.153.14) 384.980 ms 381.375 ms 386.453 ms
15 ae-4-90.edge2.sanjose3.level3.net (4.69.152.209) 377.304 ms 365.457 ms 373.281 ms
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What it means??
Please help !!
To post this question, I tried thierd time to change password, and before I tried to log in to App store, I logged in this community, and I could !
Then I could finally log in App store also.
But still I feel something is wrong with my connection.
Why the trace route does not show to the apple site ?This is a user to user forum. Apple is not here. Apple does not answer questions here.
iTunes Support -
http://www.apple.com/support/itunes/
Mac App Store Support -
http://www.apple.com/support/mac/app-store/ -
How can I get into updates in the app store on my ipod touch. I am told that it cannot connect to the itunes store, How can I get into updates in the app store on my ipod touch. I am told that it cannot connect to the itunes store
See thes previous discussions:
App Store Updates (but only Updates)...: Apple Support Communities
Apps suddenly don't update: Apple Support Communities -
I cannot access the app store with my ipod 4g, can any one help me please?
For some reason i am unable to access the app store on my ipod touch 4g or even syn on the pc the app that i have down loaded. Please help me.
What happens when you try? Error message?
Have you synced apps from that computer/iTunes library? You can only sync apps from your one syncing computer. -
I can not install apps in my new ipod touch ios 6
i can not install apps in my new ipod touch ios 6
it is showing appication is failed to installed
why is this happening
can any one help me....The problem is when i drag n drop downloaded apps from torrentz into itunes n syncronize it add those apps into my itouch ... but the message shown in my i touch is .. that application failed to install..
in the itunes those appliacations are unchecked automatically ... but i can install apps which are downloaded from the istore .... they are working properly
but the ones i downloaded from the torrentz are not getting installed.. -
Why earphone without mic with new iPod Touch 4g?
I am die-hard fan of Apple products. Have recently bought iPod Touch 4th Gen. But failed to understand why did Apple ship micless-earphones with new iPod Touch?
iPod Touch 3rd Gen used to have earphone with mic and remote buttons.
I know, new iTouch has inbuilt mic, but since mic & volume controls are missing on earphones, I can't talk wih my handsfree! just because the mic is on iTouch panel.
Disappointed!!
Any chances for Apple to get this earphone replaced for new iPod Touch owner?You can purchase the headphones with mic here:
http://store.apple.com/us/product/MB770G/B?fnode=MTY1NDA0Ng&mco=MTM3NjUwMzQ
Best of luck. -
I can't access the iTunes store or the App store through my iPod touch or sync apps from my laptop to the iPod
Need more information. What happens when you try each of those actions? Error messages?
Can you connec to the internet with oher apps? -
The language in the app store on my iPod touch is no longer English. How do I get English back?
Do you have English selected in Settings>General>International>Language?
What country's App/iTunes store are you using? Di y change it to other than to an English speaking country?
To change
How to Change Your App Store Account Location | eHow.com -
How do I add the app store to my ipod touch
I have an iPod Touch and seemed to have lost the app store (And access to it). How do I restore the App store to my iPod touch?
Hello gmen3,
Do you have at last iOS version 2.0 or later? If so, make sure the App store hasn't been disabled from under the Restrictions setting. To check, head to Settings -> General -> Restrictions. You might also want to make sure it wasn't move to a folder or to another page.
B-rock -
I lost the App Store on my iPod touch 4th generation, how do I get it back?
Hi, I lost the App Store on my iPod touch 4th generation, how do I get it back?
I wasn't talking about "Apple Store" app, but the one blue icon like where you can update apps... I don't remember how did it get disappears... because I was about to restore the back-up but when it's done after that, it's not there...
It's also happens on my old iPod touch 2nd gen, too (not the app store but on Music player where "Recently Added" been disappeared too)...really? aww... but dont remember if i did...
well im already following what you said, cos i am up to "restrictions", thanks i just turn off... -
When I try to download anything from iTunes or the App Store on my iPod Touch, my sister's Apple ID pops up instead of mine. How can I get my iPod Touch to display my Apple ID and ask for my password rather than display my sister's Apple ID?
You can try to tell the iPod to use yours:
1. Tap Settings
2. Navigate to "iTunes & App Store"
3. Tap Apple ID:
4. Tap "Sign Out"
5. Sign in to your account. -
Can't find the app store on my iPod touch fourth generation
Can't find the app store on my iPod touch fourth generation. The app store is nowhere to be found on any screens.
The app store can be rendered invisible if it's turned off in the restrictions.
Go to settings, general and scroll down to restrictions. If they're set, there'll be a passcode to enter. If you get in then you can see if the app store has been turned off. -
Trouble signing into Apps Store
Hello everybody, I need some help here! I have a problem accessing Apps Store after updating to Maveriks, everything works just fine
except for when I need to sign into Apps store, it keeps me waiting and nothing happens untill I press Cancel. ANY help would be really useful
ThanksPlease read this whole message before doing anything.
This procedure is a test, not a solution. Don’t be disappointed when you find that nothing has changed after you complete it.
Step 1
The purpose of this step is to determine whether the problem is localized to your user account.
Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
Test while logged in as Guest. Same problem?
After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
*Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
Step 2
The purpose of this step is to determine whether the problem is caused by third-party system modifications that load automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards. Boot insafe mode and log in to the account with the problem. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal boot may also be somewhat slow.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
Test while in safe mode. Same problem?
After testing, reboot as usual (i.e., not in safe mode) and verify that you still have the problem. Post the results of steps 1 and 2. -
Just purchased by new MacBook Air this week.
I loaded up the App store and went to sign in with my apple id and password. When I submitted the information, it gave me this notice.
Your device or computer could not be verified. Contact support for assistance.
So what should be my next step in trying to fix this? I'm able to log into my iPad mini's app store with the same Apple ID and password
and I have ZERO problems. So why doesn't the App Store work on my new MacBook Air?The warranty entitles you to complimentary phone support for the first 90 days of ownership.
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