Trouble opening downloads

Many times when I download something to my desktop, I try to open it and I get a Quicktime error message that says "Error opening movie, the movie could not be opened." It even gave me this message after I paid for and bought the Quicktime pro download and tried to open it........Please help!

Many times when I download something to my desktop, I try to open it and I get a Quicktime error message that says "Error opening movie, the movie could not be opened."
This usually means that QT doesn't recognize/cannot parse the media content. Can be anything from a corrupted file to a custom encode which not playable. E.g., it is possibe to create a QT compatible video track and then add an AC3 audio track. If you don't have the AC3 component(s) installed, this file would not open. See if "Finder Info" gives you any clue to what compression format was used for the file(s) giving you problems here.
It even gave me this message after I paid for and bought the Quicktime pro download and tried to open it.
The purchase of a QT Pro allws the user to access editing functions and playback capabilities that are not available to users of the free QT Player alone. It does not add any new codecs or components to the application.

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Trouble opening downloaded apps

I'm having trouble opening newly downloaded apps on my macbook pro. I can log into my account on here (obviously, seeing as I posted this) with the same password, but when I go to open my app, if I have shut down my computer between downloading and opening it, I get a window that says I bought the app on a different computer and need to verify use of it on my computer. This is quite frustrating because I downloaded the app from this computer straight onto this computer - I don't own any other apple products for this to even be possible. I know I'm not signed into any other computers because when I got this computer for school I created a new apple account and haven't used it anywhere but on this computer. I try to type in my password, which I know works because I can sign into iTunes and clearly I signed onto here, yet when i type in the correct password, it tells me my password is incorrect and that I need to contact customer service. What is the problem here?

Hi,
If the App Store is open click Store > Sign Out from the menu bar.
Now launch iTunes. From the menu bar (top of your screen) click Store > Authorize This Computer.
Once that's done, quit iTunes, launch the App Store. Try opening the apps.
If you still have problems, install the Mac OS X 10.6.8 Update Combo
It's ok to do this even though you are already running 10.6.8. The combo reinstalls the App Store for you and may help.
If that still didn't help, move the files in bold print you see here to the Trash:
~/Library/Caches/com.apple.appstore
~/Library/Preferences/com.apple.appstore.plist
~/Library/Cookies/com.apple.appstore.plist
/Library/Preferences/System Configuration/Network.interfaces.plist
Restart your Mac. Try opening the apps.
The first three set of files can be found in your Home folder. ~ (Tilde) character represents the Home folder library.
The Network.interfaces.plist is in the root library.

Trouble opening downloaded applications

Well the problem that I am having is that whenever I download an application and try to get it to open it doesn't work. I know that it has to do with the fact that the recommended application that it is supposed to open with has been changed to iTunes. Does anyone know what the recommended application to open downloaded file is? I can just change it back if I know which one it is.

I recently installed a new hard drive. I've been having the same problem, when i try and download an application it says that no default application has been set. Then when i go to applications and utilities I cannot find anything called "DiskMountImage".....do i need to download this from somewhere..? Before i replaced the hard drive it would work perfectly every time....
* When I click command + i on the .exe file I see "open with" and 'none' is selected...if i go to applications and then utilities folder the only things that i am able to click on are bluetooth, disk utility, java, printer setup, and system profiler....when i search for disk image mounter in the search bubble nothing comes up....what do i need to do..?
**I know .exe files are for windows, but my mac had no problem finding something to open it with before i replaced the hard drive....what was it?
Message was edited by: t-bag
Message was edited by: t-bag

Trouble Opening Downloaded Files

My wife has a Mac Book using OS X v10.4 (which is why I'm here) with a 1,83 GHz intel core duo. The problem is that she is unable to open downloaded files. The software updater has a long list of suggestions and after she downloads the files (the new java release 8) the installation process starts and hen abruptly quits. I tried to solve that problem by re-downloading release 7 but the same error occurred (the release 7.pkg file was not in the library but the 5 and 6 pkg files were).
And... she recently purchased Office 2008 for Mac and that won't load either. Coincidence? Or some related problems? She is already on her second hard drive and I am hoping that isn't the problem.
Help!! Thanks in advance for the help.

Hi Escubed, and a warm welcome to the forums!
Could be many things, we should start with this...
"Try Disk Utility
1. Insert the Tiger Mac OS X Install disc that came with your computer, then restart the computer while holding the C key.
2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
3. Click the First Aid tab.
4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
5. Select your Mac OS X volume.
6. Click Repair. Disk Utility checks and repairs the disk."
http://docs.info.apple.com/article.html?artnum=106214
Then Safe Boot , (holding Shift key down at bootup), run Disk Utility in Applications>Utilities, then highlight your drive, click on Repair Permissions, reboot when it finishes.
The usual reason why updates fail or mess things up, or things don't load/run, is if Permissions are not fixed before & after every update, with a reboot... you may get a partial update when the installer finds it doesn't have Permissions to change one obscure little part of the OS, leaving you with a mix of OS versions.
Some people get away without Repairing Permissions for years, some for only days.
If Permissions are wrong before applying an update, you could get mixed OS versions, if Directory is the slightest messed up, who knows!
If many Permission are repaired, or any Directory errors are found, you may need to re-apply some the latest/biggest updates again, or even do an A&I if you have enough free disk space.
The combo update for PowerPC-based Macs...
http://www.apple.com/support/downloads/macosx10411comboupdateppc.html
The combo update for Intel-based Macs...
http://www.apple.com/support/downloads/macosx10411comboupdateintel.html
Repair Permissions before & after re-install, then reboot again each time.
If all the above fails, then it appears to be time for a relatively painless Archive & Install, which gives you a new/old OS, but can preserve all your files, pics, music, settings, etc., as long as you have plenty of free disk space and no Disk corruption, and is relatively quick & painless...
http://docs.info.apple.com/article.html?artnum=107120
Just be sure to select Preserve Users & Settings.
If all the above do not resolve the problem, then it's time for an Archive & Install, which gives you a new/old OS, but can preserve all your files, pics, music, settings, etc., as long as you have plenty of free disk space...
http://docs.info.apple.com/article.html?artnum=107120
I only use Software Update to see what is needed, then get them for real via...
http://www.apple.com/support/downloads/
That way I can wait a week or so, check the forums for potential problems, and get Permissions & such in order before installing.
If it appears to be time for An Archive & Install, which gives you a new OS, but can preserve all your files, APPs, pics, music, settings, etc., as long as you have plenty of free disk space...
http://docs.info.apple.com/article.html?artnum=107120
Be sure to use Preserve Users & Settings.

Trouble opening downloaded .doc and pdf files

I have suddenly been unable to open .doc word files or pdfs through Safari. I download them and they move to the downloading arrow area, but when I click on them, word documents show this dialogue box:
Safari can’t open the file.
Safari can’t open the file “GERMAN_QUIZ-2.doc” because no available application can open it.
PDFs open but the text is corrupted - pictures show ok but where text is, it just appears as a graduated solid black blurry line.
I haven't changed any settings or downloaded anything odd, as far as I am aware.
Any ideas?

Thanks - I also removed an Adobe file and I can now open them.
I used this method to open the pdf's and if I choose Open With Adobe then it opens. If I open with Preview then it's corrupted as below. Photos come out but text looks like this.
Why has preview suddenly stopped opening these pdfs. (It used to work).
Thanks for your help

Trouble opening downloaded class files

Hello,
I am trying to add a simple scroller to my website, however when I download the class files Dreamweaver automatically tries to open them and they are jibberish. What program do I use to open these files?
Thanks

You should either use the classes as-is in your own program/applet according to the documentation, or you should be looking for the source (.java) files for those classes. Compiled classes can't be opened into something understandable by humans (unless you decompile them).

Trouble opening downloaded files / Trying to read books from my local library

Downloaded the Overdrive Media Console for Playbook from my local library. Extrension of file is .msi
It downloaded but when I tried to open the file i got the error message unable to find default app. Not sure what that means. There have been other times that I tried to open files that I doadloaded and I recieved the same message.
Any solutions? Thanks

Go to app world and download the overdrive app from there. .msi is a Microsoft installer which is not compatible with the PlayBook.
Be a Shepard and not an iSheep.

Trouble opening downloaded installers - Adobe Flash & OpenDNS

Get this warning with no option to over-ride for a trusted site. Any way to change settings to allow updating my Flash Player?
Same message occurs with an OpenDNS installer? Have I altered something to cause this?

Carolyn Samit wrote:
Hi..
You can update Flash from System Preferences > Flash Player > Advanced > Check Now
Ha, that's what started the whole thing! I've got the pref set to never for checking for updates & do it manually, I like to keep as much control as I can!
I went through the process that same exact way you outline, just to be sure since I had downloaded it several times after deleting the first try by just going back to the get.adobe.com webpage & got the same result.
(Reminds me of Albert Einstein's quote: Insanity is doing the same thing over & over again & expecting different results.)
Pt II
Carolyn Samit wrote:
Follow these instructions for using OpenDNS.
Use OpenDNS for better speed, more security, includes anti phishing filters, prevents browser redirects, blocks the flashback trojan, and it's free.
Open System Preferences / Preferences then select the Network tab. Click the Advanced tab then click the DNS tab.
Click +
Enter these addresses exactly as you see them here.
208.67.222.222
Click +
208.67.220.220
Then click OK.
If you are using Safari, check Safari > Preferences > General
See if you have: Open "safe" files after downloading selected.
I had already changed the DNS server settings in my Time Capsule settings as you suggest, the problem arose when I downloaded an installer for the OpenDNS Updater.app (ironic, eh? actually I thought it was some type of Dashboard/Control Panel type app when I was going thru the registration process).
When I try to instal, it brings up the same Window as the jpg I posted originally, just change "Adobe..." to "OpenDNS..."
This seems like too much of a coincidence that 2 independent software distributors either forgot to or incorrectly signed a file for download, plus the forums here & on Adobe have no trace of anyone else encountering this problem! So the finger seems to be pointing (rather accusingly) at ME, something I did to the settings on my machine, sob, sob..
Oh, tried with Open "safe" files after downloading both unchecked and checked, but did not restart Safari after checking the box.

Having trouble opening camera raw files. Already downloaded Camera Raw Update for Photoshop CS5. I have a pc.

Please Help? Having trouble opening camera raw files. Already downloaded Camera Raw update. I have a pc.

If the camera is fairly new then the version of ACR you have with CS5 won't be able to read those file. You'll need to upgrade to a newer version of Photoshop or use Lightroom 5.
Once a new version of Photoshop comes out Adobe does not support updating ACR from the older version of PS.

Trouble opening the free photoshop and illustrator trial downloads, please help!

Trouble opening the free photoshop and illustrator trial downloads, please help!

Dear Michael,
In response to your questions, please see below;
What OS? OS X 10.8.2
What happens? When i click on the ''AdobePatchInstaller'' i get this message, ''Update Failed, Updates could not be applied. This patch is not applicable for you. Please check for updates from the Help menu in your product to see a list of latest updates available. If the problem persists, contact customer support for further assistance.
Any error messages? No
Did you have previous versions of the software on your system? No
Is the trouble with the download or the installation of the software? I am not sure but i think it may be the download. It shows that the download was complete and icon appears on the desktop. I plan to buy the ''Adobe Creative Suite 6 Design & Web Premium'' but i wanted to try it first via the free trials, especially Photoshop and Illustrator. So please let me know what i need to do.
Kind regards,
Nancy Gonda-Nesbeth
Freelance Garment Technologist
<Removed by Moderator>

Trouble opening photoshop elements after download.

I am having trouble opening photoshop elements. When I get done downloading it, it opens up as a text document in textedit.

Applications --> Utilities --> Disk Utility
Repair your stuff and/ or fix the archive. And also refer to the topic on teh front page about issues on OSX 10.7.
Mylenium

I am having trouble with downloading videos from my Sony HDR-XR160 video camera. iMovie doesnt open up when i connect the camcorder. any suggesions?

i am having trouble with downloading videos from my Sony HDR-XR160 video camera. iMovie doesnt open up when i connect the camcorder. any suggesions?

Looking up your camera online, I found it is capable of 1920 x 1080 Full HD 60p Recording. It's the 60p (60 frames per second Progressive) that's the problem I think. iMovie '11 will do 60i (Interlaced). You might need to convert it from the format the camera currently uses into another format to get it into iMovie. Read more about it on this link here: How to import 60p footage From that message thread comes the recommendation to use ClipWrap to convert the camera's video clips now that they are in 60p:
Tom Wolsky
Re: How to import 60p footage
Aug 17, 2011 12:40 PM (in response to ptburnett68)
Use ClipWrap to rewrap to QuickTime. Import the files. Edit in either 59.94 or 29.97. The latter if you want to use the high frame rate for slomo

I am having trouble with pdf files continuously get damaged file message when try to open downloaded pdf with adobe reader

Cannot open downloaded pdf's with adobe reader. Have latest version of adobe program continuously get damaged file message. Anybody else having this problem? Using imac with osx10.7.1 (latest lion)

I am having the exact same problem. This is very disturbing.
Lately I have been deluged with adobe update dialogues. I don't know whether this is real or some kind of bugus malware phenomenon.
Imagine my surprise when I looked here in the forum and I am not alone.
Kaufmann's remark that we shouldn't be using adobe reader doesn't explain why it is malfunctioning like this. I have been using the reader on Mac OS for years, and I don't get what's happening now.
Does anyone realy know what is going on?

Trouble opening pdf files on version 9.4...

Hi, I recently updated (10/7/10) my Adobe from 9.34 to 9.4 and now I'm having trouble opening my files that were working fine with 9.34.. I read the other post but the problem still seems to occur for my mac..the error message I am getting is..
Adobe Reader could not open 'maher39767_0324639767_02.11_chapter11.spdf' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).
I reinstalled Adobe and I'm still getting the problem...
Please help.

Does this happen with any pdf or this particular pdf ? If it happens with this pdf only then may be the pdf is not properly downloaded or may be damaged.

. Having trouble opening computer.

Hi. Having trouble opening computer. Keep getting message: Hewlett-Packard\TouchSmart\Media\kernal\CLML\CLMLsvc.exe and message says: appication has requested Runtime to terminate in an unusual way.
Help. Don't know what to do.

This issue occurs if the files related HP MediaSmart Music/Photo/Video Application got corrupted. To resolve the issue, I suggest you boot the system in safe mode and uninstall this software. Steps to boot the system in Safe mode are giving in the following weblink:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01835750&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...
NOTE: Please refer to section "Entering Safe Mode when starting the computer"
Steps to uninstall the program are available in the following weblink:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01835723&cc=us&dlc=en&lc=en&jumpid=reg_R1002_US...
After uninstalling, please download the updated HP MediaSmart Music/Photo/Video Application software from the following weblink:
ftp://ftp.hp.com/pub/softlib/software11/COL32449/pv-80368-1/sp44642.exe
I am an HP employee.
Regards,
Vidya
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Trouble opening downloads

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