Trouble opening HD format: DVCPRO HD - 720p30

I'm trying to open and use HD footage for a project.
We get audio, but no video - only a black or white screen.
codec - DVCPRO HD - 720p30
My hardware configuration should not be a problem -
Mac OS 10.4.11
2x2.66 GHz Dual-Core Intel Xenon
9 GB memory
We've tried opening them in Quicktime Pro 7.5
We've tried opening them from FCP 5.1.4, which has a video preset for DVCPRO HD - 720p30, but shows a white screen with no video.
Our videographer, with an older system, has no problem opening them on his mac.
Is there a codec I'm missing? Any ideas what the problem might be?
Thanks!

Have a look here:
http://www.apple.com/support/downloads/dvcprohdcomponents.html
and
http://www.apple.com/downloads/macosx/video/calibratedqdvcprohddecode.html
Regards
Paul

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