Trouble pairing my Sennheiser VMX 100

Anyone else have issues pairing the Sennheiser VMX 100 with the iPhone 3G?
I bought one last night and charged it overnight. Today, I go through the pairing process and the Sennheiser appears to turn itself off as the phone is trying to pair.
Called Sennheiser but they appear to be a shoelace operation with their salespeople doubling as tech support. The woman there was kind and is trying to get an answer and promised to call me back (not sure if I should believe that or not).
She mentioned that she thought there was another step I am missing.
Thoughts?

I had some dificulty with the VMX I also purchased. Probably no instructions didn't
help (not that I would have read them anyway), in any event I learned that if I start my 3G first and then held down the button on the VMX until the icon appeared on the 3G
everything works fine. If you take your finger off the button too soon the icon will disappear before the connection is made. If you listen to the earpiece during this you will hear a beep or two and then an increasingly louder sound indicating it is connecting
and does the reverse when disconnecting. I've found this to be a very good earpiece unlike
the $300+ Bang & Olufsen I purchased previously that only lasted about six months! Failing
this working you may have to go to: Settings/General/Bluetooth and make sure Bluetooth is "ON"
and hopefully you will have your device listed.

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